Reviews

Review Details

• Review fromMARK B

  Date: 06/20/2025

  1 star

  MARK B

  Date: 06/20/2025

  A horrible, horrible company. They don't honor written guarantees by their own employees. Told them I was moving next month. The rep says no problem. We will do 2 servicings and then you can call and we will cancel your account with no penalties. He wrote it down on my contact. Now they want me to pay for early termination. You can't call a local office. Only get moronic call centers overseas. Then you get harrasing calls from the call centers even after a local employee says all is good. And, their service isn'tany good.

  Ecoshield Pest Solutions - Richmond

  Date: 06/24/2025

  Hi ****,

  
  

  Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations set at the time of sign-up don't appear to align with what happens afterward. Your feedback raises important concerns, and we want to take the time to thoroughly look into them.

  
  

  Our agreements are designed to be transparent and clearly outline service terms including cancellation policies. Any additional notes or arrangements made by a representative are expected to be documented appropriately and honored if verified. We take claims like this very seriously and are committed to reviewing your account to determine what occurred and how to best support a resolution.

  
  

  To do so, we ask that you please contact us at ******************************** with your service address and any relevant documentation or details. This will allow us to investigate further, escalate internally if needed, and ensure follow-up through the proper channels.

  
  

  We appreciate you giving us the opportunity to address this directly.

  
  

  Via I.

• Review fromAustin G

  Date: 06/12/2025

  1 star

  Austin G

  Date: 06/12/2025

  If I could give this business negative stars for a review, I would. I hope my review will help someone else avoid wasting their time, money, & energy. The first visit was fine and they did what I asked.For my second visit, I never received any type of notice that the tech was coming. They came and went, never knocked on the door, which is a HUGE problem when I signed up because of an indoor ant problem and wanted interior treatment. I only know for sure they came because they left my gate open and my dog almost got loose. I sent the issues I experienced to the salesman I worked with and received nothing more than a brush off. I called and confirmed my next visit. I rearranged my schedule to be home at the time they gave me so that we could get the interior spray done. Shortly after their arrival window, I received a message saying Id been rescheduled with a new day and time. At this point Ive already rearranged things once to accommodate this appointment, so understandably thats rather frustrating to get cancelled on last minute. I rearranged my schedule once again for this appointment. I was set to get home thirty minutes before the arrival time. I got home to find that they had already come and gone, so once again my interior wasnt treated. How ridiculous that Im paying for this service that isnt even being adequately performed. I sent emails expressing my issues and all I was told was that I could cancel but Id have to pay a $200 cancellation fee. I called corporate and got the same run around. I didnt receive the service I paid for but Im expected to pay for the service AND pay a cancellation fee?I emailed the local office and couldnt get a response other than call us and unfortunately Im busy during their business hours and didnt have another two hours to waste on the phone with them. I finally gave up and paid the cancellation fee because theyre sending it to collections rather than replying to an email to have a discussion about it.

  Ecoshield Pest Solutions - Richmond

  Date: 06/13/2025

  Hi,

  
  

  Thank you for taking the time to share your experience with us. We understand how important it is that our customers feel heard and supported, especially when expectations surrounding scheduling and service arent met.

  
  

  Regarding the communication and scheduling concerns youve mentioned, we strive to keep our customers informed in advance of each visit, particularly when interior service is requested. Additionally, our agreement terms including service schedules, access needs, and cancellation policies are reviewed with each customer at the time of signup, either in-person or electronically, to help ensure clarity from the beginning.

  
  

  While we cannot address specific account details publicly, we are absolutely committed to resolving concerns directly with our customers whenever possible. Wed appreciate the opportunity to look into this further and work toward a resolution that aligns with your experience.
  
  Please reach out to us directly at ******************************** so our team can review your account and address the concerns in more detail. Your feedback is important to us, and we hope to restore your confidence in our service.

  
  

  Via I.

• Review fromTresa M

  Date: 06/09/2025

  1 star

  Tresa M

  Date: 06/09/2025

  DO NOT USE THIS COMPANY. They never answer their phones at the local office, it always goes to the main company. I told them before I signed the contract that they needed to come on Mondays, since it is the only time I am home. They sent me a text on a Saturday saying the technician was at my home! They refuse to finish the initial treatment which should have included an interior treatment. I have called now 10 times trying to get them to come out on the Monday to finish. They keep giving me the run around. They tell me a manager has to approve the Monday since my initial treatment has been done? Still waiting for a callback this morning. Was told at 9:28am the manager will be calling now, but it is now 10:10am and no call. Their communication is a 0 on a scale of 1-10 with 1 being the worst. The only reason they told me the manager would call me now is because I told them to cancel. I am now on the 11th call to the company and again the company has to connect me to the local office since they don't answer their phones.

  Ecoshield Pest Solutions - Richmond

  Date: 06/10/2025

  Hi *****,

  
  

  Thank you for taking the time to share your experience. We understand how frustrating it must be when scheduling expectations arent met and communication falls short. Your time is valuable, and its important to us that our customers feel heard and supported throughout their service experience.

  
  

  At the time of sign-up, our team aims to accommodate customer availability and ensure all aspects of the initial treatment are completed as outlined. While some services may require scheduling approval from local management based on technician availability and routing, we want to ensure that any remaining steps in your treatment plan are fully addressed.

  
  

  Were committed to resolving this situation properly, and wed like the opportunity to escalate this for further review. Please reach out to us at ******************************** with your service address or any reference details youre comfortable sharing. This will allow our team to investigate and work toward a resolution that honors your expectations.

  
  

  We appreciate your patience and the opportunity to make this right.

  
  

  Via I.

  Tresa M

  Date: 06/10/2025

  Ecoshield had plenty of time to make the problem right. I called 12 times within a week, the last four times being on Monday June 9th. I was constantly told the manager at the Richmond office would call me, but he never did. I fired Ecoshield for non communication with clients and for not hearing what the client was saying when the contract was signed. I told the person only Mondays for treatments and I was ignored because the technician came on a Saturday. Because I was not home the interior treatment, which I had paid for, was never done. It was worth the $250 cancellation fee to no longer have to deal with Ecoshield.

• Review fromAdrienne A

  Date: 05/28/2025

  1 star

  Adrienne A

  Date: 05/28/2025

  Our family fell victim to EcoShields deceptive practices and the way their service agreement is written, theres little individuals like us can do. Ecoshield deceptively disguised the cancellation fee in consumer contracts as an annual commitment discount. The supposed discount is automatically given to new enrollees and purportedly reduces the cost of the initial service visit from $500 to $350, the filing relays.However, when a consumer wants to cancel their subscription, EcoShield demands they repay the so-called discount. Thats what happened to us. In other words, the Annual Commitment Discount is a sneaky and unauthorized cancellation fee that EcoShield claims must be paid when the subscription is cancelled, But EcoShield shady practices have finally caught up with them in the form of a class action law suit. Hopefully putting a stop to their slimy ways.

  Ecoshield Pest Solutions - Richmond

  Date: 05/29/2025

  Hi ********,

  
  

  Thank you for sharing your experience. We genuinely value feedback from our customers and take concerns like yours seriously.
  
  Our service agreements are designed to be transparent, and we strive to explain all aspectsincluding any pricing structures or discountsduring the initial enrollment process. The Annual Commitment Discount is one way we provide savings to customers who choose to commit to ongoing service. Its applied up front, and like many service industries, this discount is tied to the completion of a service agreement.

  
  

  We understand that situations arise, and when customers need to cancel early, our team is here to review those cases individually. Were committed to working with you to find a resolution thats fair and reasonable.

  
  

  We would appreciate the opportunity to discuss your specific situation further. Please contact our team directly at ******************************** so we can assist you one-on-one.

  
  

  Thank you again for your feedback.

  
  

  Via I.

• Review fromCaleb Z

  Date: 05/28/2025

  1 star

  Caleb Z

  Date: 05/28/2025

  They come out and use fake names of your neighbors and try to get you in this contract that is hard to get out of. They only have a phone number and not other means of contact. AVOID AT ALL COSTS

  Ecoshield Pest Solutions - Richmond

  Date: 05/29/2025

  Hi *****,

  
  

  Thank you for taking the time to share your feedback. We take comments like these seriously and are committed to maintaining professionalism and integrity in every aspect of our service.

  
  

  Our representatives are trained to provide accurate information about our services, including any agreements, and we aim to make the enrollment process as clear as possible. We understand that contractual details are important, which is why we go over the terms including service frequency and any applicable commitments at the time of sign-up.

  
  

  In addition to our phone support, we do offer a direct email for customer feedback and concerns. If theres anything specific youd like us to look into regarding your experience, we encourage you to reach out to us at ********************************* Wed appreciate the chance to assist you further and work toward a resolution.

  
  

  Thank you again for your comments.

  
  

  Via I.

• Review fromTL B

  Date: 04/28/2025

  1 star

  TL B

  Date: 04/28/2025

  Not reliable or dependable company. They schedule appointments and then not show up….no call and no show! When trying to cancel the contract (because theyre unreliable) they want to charge you a $281.00 fee even though they are at fault for not honing their own contract. Please help!

  Ecoshield Pest Solutions - Richmond

  Date: 04/29/2025

  Hi ***,

  
  

  Thank you for taking the time to share your concerns. We understand how frustrating it can be to deal with missed appointments and challenges around cancellation, and we take this type of feedback seriously.

  
  

  Our service agreements are designed to clearly outline the expectations for both parties, including the frequency of service and terms regarding cancellation. We also aim to ensure consistent communication around scheduling, and it's concerning to hear that your experience did not reflect that standard.

  
  

  To review your account details and assist you directly with the cancellation concerns, please reach out to ******************************** with your full name and service address. Our team will investigate your case and work with you toward a fair resolution.

  
  

  *** *.

• Review fromJessica D

  Date: 09/24/2024

  1 star

  Jessica D

  Date: 09/24/2024

  Shady business practices, especially where hidden fees and cancelations are concerned.

  Ecoshield Pest Solutions - Richmond

  Date: 10/14/2024

  Hi *******,

  
  

  Thank you for sharing your concerns. We take feedback about our business practices very seriously, especially regarding transparency and customer satisfaction.
  
  
  
  To address your specific issues related to hidden fees and the cancellation process, we encourage you to reach out to our Customer Feedback Team at ********************************. We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  
  
  Thank you for your understanding.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromKris S

  Date: 09/20/2024

  1 star

  Kris S

  Date: 09/20/2024

  They are difficult to reach. Change what they say. Change appointments without telling customers. Not pleased at all.

  Ecoshield Pest Solutions - Richmond

  Date: 10/14/2024

  Hi ****,

  
  

  Thank you for sharing your feedback. We're sorry to hear about your recent experience. At Ecoshield, we prioritize clear communication and reliable service, so we take your concerns seriously. While we strive to accommodate scheduling needs, we understand the importance of keeping customers informed about any changes. 
  
  
  
  To address your specific concerns, we'd like to learn more about what happened and work towards a resolution that meets your expectations. Please reach out to our team directly at ******************************** so we can assist further.
  
  
  
  Customer Feedback Team

• Review fromShannon E

  Date: 09/19/2024

  1 star

  Shannon E

  Date: 09/19/2024

  First treatment went well..2nd literally nothing but a few outside cobwebs swept away..employee didnt communicate ANYTHING ans was gone in less than 5 min..had 2 mice in house after 3 months..and NOW worst is i was told i could cancel ANYTIME "all they ask is for me to pay the following months service..now im being informed of an extra ****** cancellation fee..dont be tricked by the ******

  Ecoshield Pest Solutions - Richmond

  Date: 10/14/2024

  Hi *******,

  
  

  Thank you for your review. We’re glad to hear the first treatment went well, but we regret that your second service didn’t meet your expectations. Our technicians aim to provide thorough and consistent service, and we’ll be looking into this situation further to ensure that future treatments are in line with our standards.
  
  
  
  Regarding your agreement, we strive to make all terms clear at the time of signup. Our team ensures customers understand the details of their service plan, including any cancellation terms. We’d like the opportunity to review your account and clarify any misunderstandings. Please contact us at ******************************** so we can address this directly and work towards a resolution.
  
  
  
  Customer Feedback Team

• Review fromMarie C

  Date: 05/25/2024

  1 star

  Marie C

  Date: 05/25/2024

  It is unfortunate that sales people from EcoShield Pest Solutions have to deceive and misrepresent the facts in order to make a sale, but that is what happened to me. ***** solicited in my neighborhood which is posted No Soliciting. He misrepresented elements in the contract he had me initial on Thursday, May 23, 2024 and failed to provide a copy of what I had signed for 2 days, leaving me only 1 more day to cancel the contract. The company is closed Saturdays and Sundays, so I was unable to contact customer service for help. I just kept getting useless text messages from the company saying they would review my message shortly and text me a resolution as soon as possible. That never happened. ***** made promises that the contract did not contain. He also stated I had 3 days from the service date to cancel, which is incorrect. The contract states 3 days from the date of signature. He further misrepresented that he would be doing the work. Two other men came Friday, May 24, but did not do all the work as written in the contract, which I did not have at the time of service to verify. That is unacceptable.The plan I chose had 6 services a year. The contract charged me for 7. ***** told me if I cancelled within the year, I would have to repay $150 in discounts. The contract states I'd have to repay $300. Quite a difference.***** also failed to tell me I could have refused automatic billing, which I did not want. I had to send another email and letter to the company to revoke automatic billing.Since I never received the contract in a timely manner and there were so many inconsistencies, I canceled the contract Saturday, May 25 by both email and by letter to Arizona. I will not do business with any company that does not get it right the first time. I also don't like being lied to in order to get me to sign a contract. That is bad business.

  Ecoshield Pest Solutions - Richmond

  Date: 10/14/2024

  Hi *****,

  
  

  Thank you for taking the time to share your detailed feedback. We’re sorry to hear about your experience and want to assure you that this is not the level of service we aim to provide. At Ecoshield, we are committed to ensuring transparency and clarity in all aspects of our agreements, and we take your concerns about communication and the service you received very seriously.
  
  
  
  While we aim to provide clear explanations of contract terms at the time of signup, we understand that misunderstandings can sometimes occur. We'd like to review your account in detail and address any discrepancies regarding the service and billing that were mentioned. Please contact us directly at ******************************** so we can resolve this for you as quickly as possible.
  
  
  
  Thank you for bringing this to our attention, and we look forward to assisting you further.
  
  
  
  Customer Feedback Team