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Business Profile

Towing Company

J & R Towing and Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed in the middle of the night without cause. I have a parking decal and current on all payments. I am a ******* veteran with veteran plates on my vehicle. Was told that I wasn't back in correctly. Vehicle was parked correctly. Illegally charged ****** for this. I am seeking a total refund for the illegal towing of my vehicle.

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 25, 2024 - ************ towed my vehicle, damaged it trying ***** into it. The owner refused to provide her insurance information. She said her driver says he did not go into the driver side of the vehicle. She sent me the pictures the driver took upon arrival and the damage is not on the vehicle, but upon pickup it was. She told me if I got an estimate she would help with some of the cost to fix it. I got the estimate and now she wont respond via text or call.

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jnr towed my vehicle from my apartment knowing Im a resident here n trying to charge me 208$ to recover which is against va ****************************** fee law..I have parking permit n car is Registered to me

    Business Response

    Date: 12/29/2023

    I would need to know the make and model of the vehicle, and where it was towed from to look into this further.

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday 22, 2023 - My car and my fiance's car were towed from our apartment complex. We were charged $180 (plus tax) for each car. ** ****** stated cars under ****** lbs cannot be charged over $150. ********/******* further strict it to $135. Our cars are not combination vehicles so there should not be an additional charge. "No towing company owner, employee, agent or operator shall assess any storage/impound charge for the initial 24 hours of storage/impound" our cars were picked up within 30 minutes of them being brought to impound. There is an open towing case in RVA - I'll gladly add your name to the list for them to investigate.

    Business Response

    Date: 02/28/2023

    Hi *****,

    Im sorry that you feel like you were overcharged regarding the towing of your vehicles, however I can assure you that you were not. According to the virginia code which I have attached and highlighted, 

    no hookup and initial towing fee of any passenger car shall exceed $150

    which is correct 

    however it also states

    For towing a vehicle between 7p and 8a OR on any Saturday/Sunday OR holiday an additional fee of no more than $30 per instance may be charged; however in no event shall more than two such fees be charged.

    So this is how we arrived at the price of $180. Original $150 (+) one instance of $30 for it being towed between 7p or 8a. 

    Customer Answer

    Date: 02/28/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***********************



  • Initial Complaint

    Date:06/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed by J&R towing company where I live I have a parking sticker.My daughter heard a loud sound out her room window we looked and the driver was dragging my car and scraping my front bumper on the ground.Causing damage to my right front bumper..The tow truck driver was pulling my car from behind witch cause damage to my rear passenger side suspension. I took my car to the shop to find out I have body damage I notified the company they told me to send the report I sent all the pictures and the report no response I called them they said its no way he could have cause the damages.I need help about this situation this happened on 6/17/22

J & R Towing and Recovery, LLC is NOT a BBB Accredited Business.

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