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Business Profile

Trampolines

Defy Trampoline Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 15Jul2023 (Sat)Amount: 26.99/mo for two children ($53.98 total)The contract stated I had to cancel via website "at least 3 business days before the next auto renewal". I followed the contract to the letter and cancelled on 11Aug2023 (4+ days prior), but they charged me for August. When I contacted them, they claimed that they could not provide a refund "per the signed contract", but when I pointed out that I did follow the contract and stated clearly that my contract started on a Saturday with a 7 days / week business and that nowhere in the contract did it state that the membership was with a different entity (defy trampoline park) than the jump park (sky zone) or that "business day" meant something different than what it means for the jump park (which again is a 7 day business) they continued to stall and quote the standard response, ignoring the fact that I followed the contract. Again I want to point out that my contract started on a Saturday (so Saturday obviously is a business day or my membership would not have started until Monday, but I took the kids and they jumped on that Saturday with the new membership), any thinking person would expect and read the contract of "business day" to be the same as the definition of a business day with the business I was buying the membership with (SkyZone, which is 7 days a week) To date, they have refused to provide a refund.I also filed for a fraudulent charge with the credit card, which is still pending resolution.

    Customer Answer

    Date: 10/27/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Defy Trampoline Park regarding complaint ID ********.

    Regards,

    ***************************

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An unauthorized debit has been reoccurring on my debit card for a membership in the amount of $20.99/mo since September 2022. My teenage daughter and I have attempted for over 2 weeks to get this resolved with the merchant. We have called multiple times to be told that only the manager (*****) can help us but she is not available. Multiple messages have been left with the leads providing our call back information requesting ***** to contact us. When we requested number for corporate office, we have been told there is a not a phone number to provide and that corporate does not respond to emails. We are now forced to file this dispute and a dispute with our bank regarding the charges to prevent the debit card from being charged again tomorrow.

    Customer Answer

    Date: 03/10/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Defy Trampoline Park regarding complaint ID ********.  

    Regards,

    *****************************

Defy Trampoline Park is NOT a BBB Accredited Business.

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