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Business Profile

Trampolines

Sky Zone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I book a birthday party at sky zone (***********) for my daughter 3rd birthday. I book the mega package that includes 2 host a extra hour of jump a tee shirt for the birthday girl and water bottles for all the guest. I was told pizza and drinks and paper products was included and the host was going to set up . I was told I could get into the room at 3:00 but my party was scheduled to started 3:30 . I get there at 3:00 and was told I could not get into the room tell 5:00 . I got a call on Thursday to confirm everything and was told again I can set up at 3:00 . I paid someone to set up balloons . So I lost that money because I didnt get in the room tell 5:15 . I cleaned and wipe the tables down myself after I was told I was going to have 2 host . I had to go pick up my pizzas. I ask the manager where was my host and he said they didnt have to do it if they didnt want to . The manager was rude , disrespectful, very unprofessional. I have never experience this at any party place I have been to . I ask for a manger and I was told he was the manager he was 21 so that makes him grown because he pay a car not . Thats was very unprofessional. I paid for birthday shirt and water bottles for the kids . I ask the manager where was the stuff that I paid for and his answer was I didnt know you wanted them . To top it off he was yell and saying very bad words to me . I also had to set up the table and send someone out to get paper products. I had to serve the pizza to the kids after I was told when I book the party that the hostess was going to do that . Everything I was told was going to be done when I paid my deposit was not done. Some of my parents that was at the birthday party couldnt believe what was going on . They should not allowed kids to run a business that not professional and not mature enough. I had family and friends that came from out of town and I was so embarrassed the way the party went . I got the water bottles when I was leaving after I ask for them and all the kids was gone

    Customer Answer

    Date: 04/15/2024

    Sky Zone ************. **************************************************************

    Customer Answer

    Date: 04/29/2024

    I would like a refund. 

Sky Zone is NOT a BBB Accredited Business.

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