Complaints

This profile includes complaints for Hampton University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hampton University

  Queen & Tyler Street Hampton, VA 23668-0001

  
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  Hampton University

  Queen & Tyler St Accts Payable Dept. Hampton, VA 23668

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hampton University Refund
  
  On May 1st 2024, we paid Howard University **** for a services as it pertains to my daughter room and board for the upcoming semester (move in date August). My daughter ****** ***************** - due to medical condition was approved for ADA (special housing). We communicated with the University several times for confirmation of housing. We received an email confirming approval of the housing.
  
  The day before she moved in, we spoke to M** ****** who stated she was out on vacation hence the delay in response. She stated she has a room available however, she will call back once she confirm the updates in the room was completed by maintenance. She did not call back, we follow up with her and was told that she never had such conversation with us. She explained that she has a room but cannot accommodate her medical approval and as such she will be placed in regular housing.
  
  I understand that the University has a policy of refund before May, however, we had no idea that this problem and more will occur during the weeks of constant follow up via emails/ calls. Their lack of communication has caused my daughter sever stress due to medical condition. We were forced at the last minute to enroll her in another college. She was highly disappointed as Hampton University was her 1st choice.
  
  I am requesting a full refund of **** which they do not deserve to keep, as my decision to seek college elsewhere was solely their fault. I have sent several emails to the Business office. I have yet to receive a response. I have call and spoke to ***** *************** ************ ************* and more. I was told to send an email - still awaiting a response.

  Business Response

  Date: 10/29/2024

  The Business Office received an email from *** ******** on 9/4/2024 requesting a refund of the Advance Payment.  I called her on 9/5/2024 and explained that refunds for the Advance Payment needed to be submitted in writing by May 31, 2024, as per the Enrollment Guide.  She asked for her case to escalated to my superior.  *** ****** the Assistant Comptroller for Student Business Services, spoke with *** ******** and denied her request due to it being submitted after the deadline.  The refund policy is listed on page 6 of the Enrollment Guide and it states:

  
  

  All requests for advance payment refunds must be received in writing by May 31, 2024 regardless of your date of admission. There are no refunds provided for requests received after May 31, 2024.

  
  

  Ms. Williams also recently reached out to the President's Office.  I wasn't included on the response to Ms. Williams, but I was cc'd on the email from the Disability Services Office.  Their statement is listed below.

  
  

  "According to the information provided by *** ****** the student does not qualify for a refund. The Office of Disability Services adheres strictly to Hampton University's policies, procedures, and deadlines. As the published deadline was May 31st and the student did not contact our office about accommodations until June, the deposit was made with the risk of forfeiture. Furthermore, based on confidential documentation, it cannot be determined that the student’s selected housing placement would not have adequately met her accommodation needs." 

  
  

  Please feel free to reach out to me if any additional information is needed.

  
  

  Thank you,

  
  

  ******* ******

  Student Business Services Supervisor

  Hampton University