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Business Profile

Printer Sales and Services

US Repairs
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/23/2023, I contacted HP because of connectivitity issues with my new printer. I was connected to **** ***** who said he was with HP Professional Support. Problems were fixed, Windows 11 was installed and I was given a 3 or 5 year plan option that would, I was told, replace my ****** **** ******  Thinking I was dealing with HP, I took a 5 year plan. When I got the receipt, it was then I realized I was NOT dealing with HP but US Repairs LLC. I called the next day and offered to pay for services rendered but did not want the 5 year plan. I was told someone would contact me in 24 hours to rectify the situation. No one called. When I called back, I was told by the woman I spoke with that she was not authorized to allow me to speak to anyone in their billing department. I was told I knew what I was doing and treated rudely. Again, I was told someone would call me. As of today, no one has contacted me.

    Business Response

    Date: 10/10/2023

    CM called us for computer and printer services for onsite and online support in real time and was satisfied with the services. We donot have any way to charge any customer arbitrariily nor we donot have any way to get CM details without there consent, PFA the attachment of the receipt we have sent to the customer after the work is done. Please feel free to contact us for any further questions or help.

    Business Response

    Date: 11/13/2023

    CM received services for printer and computer and was satisfied with the work done, we always make sure that we deliver the services and only after that we invoice them. Now CM is complaining about not entertaining her request, we offered her a partial refund for the work that is already done, but she wanted the entire amount to be refunded. Which was not possible as our technicians have worked for over two hours with her and also gave her support over the phone and chat, as we offer 24/7 live support.

    Customer Answer

    Date: 11/21/2023

    US Repairs LLC did NOT offer me a partial refund.  As I stated in my rebuttal,  I offered to pay for their services but did not want a 5 year service plan.  That is what I requested.  I WAS and AM willing to pay for services.  They refused to tell me how much I owed .

    So now I have paid **** their services only?  I was told this was for the 5 year plan!!!

    This is way more than the service should have cost....but I have no invoice to see the actual charges!  

    Please help me find out what I actually owe!!!

     

     

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