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Business Profile

Race Tracks

Larry King Law's Langley Speedway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4, 2022 I purchased 2 adult tickets for the Hampton Heat to be held Saturday July 23, 2022.
    We drove down from my boyfriend's residence in Amelia County, had a suite booked *** *** & ****** on ***** ** *** and after checking in, went out for a quick supper and headed to the track. We arrived at 6:45 pm to be turned away by the ******* ******* because parking was OVER CAPACITY
    I called ********** for a refund, they tell me the venue is responsible. I spoke to ***** at the ******** and she insisted I call ********** again. I was shuffled around on recordings, only to be told they are not responsible for refunds. They are a hub who gets a service fee.
    So after playing games with ***** and *************** I am over it.
    I live on a fixed income, and when I do have a chance to go out and do something I enjoy, I don't expect to be robbed of the opportunity because someone doesn't realize if you oversell tickets, you are going to have a lot of angry people when there isn't ample parking available. I want a refund of ****** I have a screenshot to ********** in my bank from July 4th and copies of my tickets.
    Thanks,
    ***** *****

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 8, 2022/08/09) */
    On 07/28/22, I received a call from Ms. ***** informing me that she was unable to come to the event on 07/23/22 because our parking was at capacity. I did tell her that ********** will not allow me to refund tickets after Tuesday evening but that we would figure it out for her. I did suggest that she call ********** directly to see if they would credit her card since they had that information and I did not. I also called ********** and was told that they tried to credit her card and that it was no longer active. When I explained this to Ms *****, she was furious and claimed that there was no problem with her card. After several emails, Ms ****** admitted on 07/29/22 that there was a problem with her card and submitted a new card number to us via email. On Monday, August 1st 2022, her card new card was credited **** Please see the attached emails, showing that ********** and myself were both trying to help her. It is impossible to refund a card that is no longer valid. On the first business day after receiving her correct information her card was credited.

Larry King Law's Langley Speedway is NOT a BBB Accredited Business.

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