Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Campus View apartments Harrisonburg, VA in June of 2022. I renewed my lease and moved out when my lease ended in May of 2024. As of today, October 22 2024, I still have not received my $250 security deposit back. I called for the first time in the middle of August asking about the refund. On this first call, I was told that I should have been mailed a move out statement. I had not received this, so I provided them with my address once again and was told they would resend it. Two weeks later when I still had not received it, I called again. This time, I was told that my account had been closed and that I had no balance (which means there is no way I could have received a move out statement because my account had somehow been closed). I was told they would get in contact with management about reopening it. I called once every week to two weeks asking for updates and there was a new excuse every time about why I had not gotten it. Then, on October 8th, I received an email to a portal with the $250. However, it was with my 3 original roommates so the total was split 4 ways. I called to get it fixed and was told that it was a mistake and the full $250 should have just been to me. A week ago, the manager said she would reach out to accounting. It has been five months since I have moved out and two months of calling nearly every week in attempt to get this resolved. I also would like to note that NONE of my past roommates have received their deposits back and I know of multiple other individuals that have not received their money back from Campus View Apartments of Harrisonburg, VA.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the former co-signer for my daughter ***, for a lease that expired on 6/8/23. *** had four roommates that she paid rent with.She lived in extremely noisy environment, had a break-in attempt, theft by a neighbor caught on camera, and the leasing office refused to change her air filters, that were full of mildew. The parents replaced them and bought a Ring Doorbell camera.They also cleaned out the entire apartment to be immaculate. I called in June regarding her security, and was told they had 60 days (Virginia law & their lease says 45 days).******, very condescending, said not a day before July 23rd.I called that week and she said she would mail it. I called during the second week of August, and was told I would receive an additional $100 for the inconvenience, in addition to the full security, within a month.I told her this is unacceptable and she said that's how long the mail takes (I live three states away).I told ****** I would be in Virginia in just over a week, and would be at their office if it wasn't received. I was met by a very nasty *****, her manager, who said I'm not allowed to speak to ****** and called me rude, as if that matters when talking to thieves. I repeatedly asked where my money was and she told me to leave or she would call the cops for trespassing, which I would've disputed, had my ten-year-old son not been there to witness this. I am now requesting the cost of travel, along with the security and the $100 she made up that she was including in unreceived funds. She was unfazed when I said I am reporting her, and on an off-campus forum, several parents complained of the same treatment by this management and lack of payment. I had a rental, tolls, food, stay, that I had to accrue, all to stick up for these teenagers she took advantage of. My daughter's lease was also up on 6/8/2023 yet they hounded her for the entire month's rent. I want the remaining proration amount. Her roommates also weren't paid. Your site only allowed one lease copy

  Business Response

  Date: 09/21/2023

  Thank you for reaching out to us regarding your compliant and we appreciate your feedback. You Security deposit has been sent and and should have been received by you at this point. If you have not received anything we would be more than happy to reissue a check to you and confirm your forwarding address. Unfortunately it was communicated to you that the check had to be reissued to you by mail and the main office is not permitted to refund a check in person. We are unable to refund your trip, but we appreciate you reaching out to us with your concerns.Thank you and have a great day!

  Customer Answer

  Date: 09/21/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  First of all, these people had 45 days by law to refund the check and lied multiple times about mailing it. There is no “re-issue.” They are lying. The last time I called, I was told $100 would be added to the security for the inconvenience of delay. That didn’t happen, in fact no check was issued. I expect my travel expenses covered. Correct, ****** said they don’t have checks and to wait for *****, her manager, who adamantly refused to address the issue, calling me “rude,” as of stealing from teenagers I’d cause to be polite to Anyone-I also don’t work there. She then, in front of my ten-year-old son told me repeatedly after asking about my refund, that if I didn’t leave, she would call the police for trespassing. Not only should both be fired, but I do expect them to pay my travel costs as well as pain and suffering for this, as I traveled 5 hours by car to address this. They have done this to several innocent tenants and I am not walking away without compensation. ****** told me in July that it takes a month to mail a check, funny they overnighted just the amount-not the promised extra $100-overnight once they got the BBB complaint. ***** encouraged me to take them to court, and I will and win for this behavior. They have cameras everywhere in their office to prove my words to be true.
  
  Regards,
  
  ****** ****************** 

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2020 my son signed an August 2020-August 2021 one year lease with ******** ****** to be one of four renters at Campusview Apartments; I was his guarantor. He lived at Campusview, renewing the lease, through the *** covid shutdown. During this time the management company changed to Greystar Management with new lease terms and a new payment system. In March 2022 he notified Greystart that he would not renew the lease and fully moved out before the end of lease on August 2, 2022. We have not received the $750 security deposit or any documentation on its status/fines/disposition. We have both emailed and called Greystar Management repeatedly over the last six months and talked with several reps. All say only ****, the Community Manager, can handle this. She has yet to be available, frequently not in the office.

  Business Response

  Date: 01/26/2023

  Good afternoon, ***** thank you for reaching out to us. We have been in contact with you through email as well as provided information regarding your security deposit refund. As well as attached a check number with your forwarding address. Do you need anything else from us? Please feel free to contact me at my email address. Thank you and enjoy the rest of your day.

  Customer Answer

  Date: 01/27/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just called Campusview and spoke with ******.  She gave me the *********************** email as the best to contact ***** so I sent the following email Briefly, the situation is not resolved in any way.
  Regards,
  
  ***** *******
  
  Dear *****,You responded to my BBB Case ******** with the following:"Good afternoon, ***** thank you for reaching out to us. We have been in contact with you through email as well as provided information regarding your security deposit refund. As well as attached a check number with your forwarding address. Do you need anything else from us? Please feel free to contact me at my email address. Thank you and enjoy the rest of your day."Per your request I am replying to you by email, rather than phone.1. On 09/30/2022 I spoke with ***** and changed the forwarding address from the Campusview Apartment address (which my son **** vacated before the August 2 move-out date) to our home address: **** *** ** ** ********* ** ******2. I have not seen ANY email or mail from you or the Greystar staff.  Due to this, **** and I have both contacted your Campusview reps by phone over a dozen times in the last five months.   Initially they were very pleasant but the last few times, the staff all referred us to you for resolution.3. We *still* are looking for a security deposit refund and/or documentation of repair fees. Sincerely,***** and **** *******

  Business Response

  Date: 03/09/2023

  Hello Mr. *******, i am sorry you have not received your security deposit. It has been sent out, but I have gone ahead and reissued to the address you have requested. The total refund you will be receiving is $540 as that is what was paid at move in. You will be receiving that check in about a week to2 weeks. Please feel free to reach out to me by phone or email. Thank you! 

  Customer Answer

  Date: 03/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The response from ***** *******, Community Manager at Campusview Apartments, is appreciated.  I will be waiting for the $540 security deposit check, which she said will be mailed in 1-2 weeks to my (and my son's) home address: **** *** ** ** ********** ** ***** Regards,
  
  ***** *******

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From July 29, 2021 through July 19, 2022, I was one of the four tenants of ******** ****** **** ****** (the “Apartment”) pursuant to the Lease Agreement, dated November 25, 2020 (the “Agreement”). Notwithstanding my vacating the apartment on or about July 19, 2022, I have not received a refund of my security deposit within the time required under the Agreement (Section 8) or applicable Virginia law (VRLTA § 55.1-1226). The relevant facts are set forth below.
  
  The Agreement includes the “Joint Lease Addendum,” which provides that each tenant is responsible for his or her proportional share of the rent obligation and the security deposit (Paragraph 3 and 4). Accordingly, the amount of my obligation for the security deposit was one-fourth of One Thousand Dollars ($1,000.00), or Two Hundred Fifty Dollars ($250.00). On or about June 23, 2021, I paid my portion of the security deposit.
  
  As required by VRLTA § 55.1-1226(A) and acknowledged in Section 8(a) of the Agreement, within forty-five (45) days of my termination of the tenancy or vacation of the Apartment, Greystar was obligated to provide to me a written itemization of “[t]he security deposit and any deductions, damages, and charges” along with a refund of the security deposit. As required by Section 8(b) of the Agreement, on or about July 15, 2022, I provided Greystar with my forwarding address to permit Greystar to provide to me with the security deposit disposition statement and refund of my security deposit. As I vacated the Apartment on or about July 19, 2022, the end of the lease term, Greystar was obligated to provide me the disposition statement and refund of my security deposit by or prior to September 2, 2022. To date, I have not received either the disposition statement or the refund of my security deposit.

  Business Response

  Date: 10/24/2022

  Good Afternoon, Thank you for reaching out to us regarding your concern! As previously mentioned, we had been working on getting your accounts separated as they had been combined together. You requested to no longer receive emails through our system, so we corrected that to make sure it no longer happened. The account has been closed and a refund has been issued to the forwarding address that was given to us. Once again, we apologize for any inconvenience and you will be receiving the rest of your account information through the forwarding address given. Please feel free to reach out to us directly with any additional questions or concerns!

  Customer Answer

  Date: 10/24/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I would appreciate if an invoice can be sent to me via email for when the security deposit refund would be or has been sent to my forwarding address. I have not received any further correspondence from either Greystar or the Campus View staff regarding the refund since ***** ********* email on Thursday 10/13, which is well over a week ago. Please do not mistake my request—I wanted to opt out of automated emails from *******, not all correspondence with your office.Thank you. I look forward to receiving your response soon.
  
  Regards,
  
  ********* ****** 

  Customer Answer

  Date: 11/29/2022

  As of November 29th I still have not received anything in the mail from Campus View Apartments. 
  
  Regards,
  
  ********* ******

  Customer Answer

  Date: 12/27/2022

  I have received my deposit from Campus View on Tuesday 12/20. 
  
  Regards,
  
  ********* ******