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Business Profile

Building Materials

May Supply Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From:
    ******************* Here are the facts that I see it.
    1) you special ordered a black shower faucet, then tried to return it for a chrome faucet.
    ***** and May Supply do charge restocking fees to send special ordered material back to the vendor.
    2) The lady you tried returning the material to was with another customer at the time and you didn't have the courtesy to wait till she was done with the first customer.
    3) The black freestanding tub filler you inquired about was a ***** faucet, which is the high end line of ***** Faucet. This faucet does cost around $2000. Maybe if you would have waited for her to finish with her first customer, she could have given you an exact price or explore other optional faucets.

    We all make mistakes, so we need to own up to them and not expect everyone else to take the blame or the cost of them.
    If you would still like to return the black faucet, we can try to work something out with our ***** rep.

    WOW,
    Nice email reply.
    1. Yes I did order the wrong faucet and wanted to exchange it for a chrome one. I expected to pay a restocking fee!!! but 40% and freight and being told I would only get about half. WOW
    2. Yes she was with another customer so I did wait. In fact I went out to the other building and filled out the paperwork and sent off a water sample. I then came back to the showroom, put the faucet on a table and started looking around. She then approached me and said I don't like seeing this (The box on the counter) and I said I needed to exchange it. SO I DID WAIT MY TURN!
    3. I inquird about the Tub faucet as she approached me about my return and I asked as maybe it would have been better to keep the black faucet I was returning and get the black tub filler. Again I did wait my turn, she came to me!!!!
    4. Have your ***** rep see what the exchange amount would be but As the President of May Supply your reply to customers was way off base. WOW, just WOW Mr. May

    Business Response

    Date: 10/08/2024

    May Supply did make an exception on the restocking charge and the customer did return the faucet.  This matter is now closed.

May Supply Company is NOT a BBB Accredited Business.

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