Reviews

Review Details

• Review fromCourtney S

  Date: 09/15/2023

  1 star
  Please do not hire this company!
  My insurance hired ServPro to come in and handle water/mold remediation. They came in and started the job but didn't remove all the moldy material (including material my insurance adjuster stated would absolutely be removed and replaced).
  They eventually came back in to continue the job of remediation but said they had a “sprayer malfunction” which resulted in splattered paint over personal property. What they did not disclose was the amount of property splattered (in fact, they appear to have moved items so that damage would not be visible), that they spray-painted property in multiple rooms, that they damaged walls by ripping out anchored furniture, and broke furniture.
  As part of the agreement to fix the damage from the original incomplete remediation, they agreed to clean the contents of my home. They then refused to do any work or even return calls for three months, leaving me homeless in the meantime.
  When they finally agreed to come in and finish the work, more personal items and more walls were damaged. While I have an email that they would fix the “splattered” property, when approached the owner promised a return call and has instead ghosted me again, for another two months.
  In the meantime, I’m out thousands in property damage and living expenses, most of which was avoidable and in part caused by seemingly deliberate delays.
  I’ve dealt with multiple contractors to fix the issues caused by the remediation process. Each time someone new comes to the house, they look around and ask who started the job. When I tell them, I hear the same thing every time – that from their understanding, the owners are relatively new, jobs aren’t being done correctly, and they are being called out multiple times to follow up behind ServPro and fix their mistakes. That combined with the fact that I’ve now heard several horror stories from other unhappy and un-helped customers makes me wish that my insurance had never contacted ServPro.