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Business Profile

Florist

Sparrow's Floral Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for the first time through this florist as they had great reviews online. My mom received these for her birthday in nursing home. Everyone at home thought they was from another patients room due to how they looked wilted and poor. I called flower shop to ask for manager to give my feedback as others I shown photo too said they would be very unhappy. Come to find out I was speaking to owner of florist and she said to remove her from list, don't call again and hung up. I called back to let her know about that I was unhappy and was a paying customer. She said I could send her photo in email. I told her it was poor business to hang up phone and not address concern.

    Business Response

    Date: 03/22/2024

    The miscommunication in the beginning or our conversation was explained and apologized for many times. I finally saw the pictures and there is nothing wrong with the flowers. They were not wilted at all.  I even called the facility and had someone go look at them and said they looked perfectly fine. I also tried to call the customer many times to resolve this issue but was ignored and my calls were not returned. My demeanor at the beginning of our conversation was not professional because the caller id said it was a telemarketer. I explained this and apologized again and again. In the matter of the flowers, they were perfectly fine for a $40 arrangement. There will be no refund. 

Sparrow's Floral Design is NOT a BBB Accredited Business.

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