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Business Profile

Hotels

Super 8 Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was provided room at the rate of 84.73 per stay....
    The room having damage to furniture
    Amenities such as ice machine and provided coffee machine were out of order or broken.....
    Bedding not sanitary and odor through out the room

    Business Response

    Date: 05/07/2025

    Dear Contact: Thank you for notifying our office of the concern filed by Jr (******) ********* at the Super 8 property in HARRISONBURG, VA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before May 10, 2025. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.*******Liaison, Customer CareWyndham Hotels & Resorts, Inc.******* ************

  • Initial Complaint

    Date:09/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date that this transaction happened was on Thursday September 15, 2022. This was th day than I checked out of the hotel and the hotel illegally charged me a deposit fr daages that I dif not cause. They said that I put burn holes in the mattress and that was a lie. Prior to checking into the hotel,I was told that there was no deposit. After saying for about a month during wich due to hotel policy I was switched between 4 RMS total . The hotel after my month stay said if I wanted to continue to stay I would have to pay a $50 deposit. I tried to pay with card and the said no only cash and to bring it later The next day the told me it would be $100 cash or we would have to check out the next day. So we told them we would rather check out because they would t take the card and the kept changing the price. After we left the rm they charged our card anyway. We were back to talk to them and they had staff member show us the rm. The staff member told them that they did not believe we did the damage and that there where may mattresses with burn holes because the were telling us the mattresses were all brand new with no damage. There male housekeeper said they were lieing and once again we didn't do the damage. Instead of returning our refund the manager and his wife threw insults and lies and threats at us and then told us we would only get a refund if we washed the sheets and linens from the rm ourself and returned them at wich time they produxeda trash bag with thelinensalong with all the trash from the rm tnat day. Once again we never signed anything saying we would pay a deposit and once given the req t pay oneorleavewe left

    Business Response

    Date: 09/19/2022

    BBB Case #: ********Hotel Site #: *****Customer Care Case #: ********Dear Contact:Thank you for notifying our office of the concern filed by ***** ******** ** at the Super 8 by Wyndham property in Harrisonburg, PA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 22nd. As a company, we’re committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.**************, Customer CareWyndham Hotels & Resorts, Inc.Office: ************

    Business Response

    Date: 10/04/2022

    The consumer did not get a refund due to the fact that they stole all of the linens, including the sheets, out of 2 rooms and damaged a mattress.

Super 8 Motel is NOT a BBB Accredited Business.

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