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Business Profile

Livestock

Shenandoah Valley Livestock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/27/2022
    I decided to bid with this company on a sale that was a "donation to relay for life" 3 "mini angus" calves.
    I texted the number as told with my bid information with a question on how they were selling. I did not receive a reply back from the text just that they would let me know. The next reply I received was that I had won the bid. Much to my surprise I was only wanting the 1 so I quickly texted the employee, after explaining that I could not take all 3, I was threated and told that the authorities would come to my house if I did not pay for them that night. "you owe me money" " authorities will come to your house" Truth be told, I was never told that I had to pick them up that night either. I wasn't told anything, nor did I sign anything but at this point they had my DL. I tried to explain and asked him to give them to the last bidder and no matter what I tried to explain the employee on the phone just kept threatening me. I offered to pay the difference and make the donation to relay for life as well. We ended up driving almost 2 hours to pick up the calves and pay, however upon picking them up there was no bidding receipt and they were in horrible condition not to mention. I was informed later by that there was in fact no bidding, that they took my money as the highest bid which is fraud. I also don't have confirmation that the money was in fact given to relay for life which is fraud. I also believe that relay for life wouldn't take a donation that used threats and violence to obtain. I would not recommend this auction to anyone, the employee I dealt with had me so scared and anxious and violated as a woman I feared they would show up at my house knowing my address. I have learned lessons in this situation, however using those tactics of threats are not how a business should conduct itself. They should have a legal disclaimer sent to all bidders that have not bid there before prior to accepting bids via phone, it would have changed my purchase.

Shenandoah Valley Livestock is NOT a BBB Accredited Business.

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