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Business Profile

Pet Supplies

Sylvia's Pets, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromJohn S

    Date: 04/08/2024

    1 star
    I recently adopted a dog from this location, and within 3 days of purchase, the dog was diagnosed with Parvo.
    On the 3rd day it was puking non stop within an hour time period, so I rushed it to the ER in ******, and found out that it had come down with Parvo. Today is day 5 owning the dog, and both the ER and vet have both told me that the dog almost certainly got Parvo from this location. The store was contacted by the vet service, and paid our vet bills up to the dogs adoption price. We are now looking at over $2.5k in bills for something that we had no idea about when adopting.
    Earlier today, I went to the store to get the payment for the vet from the shop, and one of the workers would not stop trying to tell me that it didn't come from their shop, despite multiple professionals assuring me it did. In conclusion, READ THE PAPERS THEY GIVE YOU. Also, the dogs currently in the shop were with the dog I purchased, and the worker said the dogs were in quarantine, however there is no sign up that says this and the price tags are still up, so I'm assuming (not claiming) that the dogs are still available to purchase.
    These dogs are almost certainly positive for Parvo and are highly contagious towards other dogs. Enraged that this shop isn’t recognized for the puppy-mill-like facility that it is.

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