Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I allowed one of this companies employees into my home to demonstrate an air purifier as well a vacuum cleaner. During the demonstration this employee offered my family and I a free vacation to anywhere we wanted to go with no cost to us if we were to purchase the vacuum cleaner, upon further attempts and asking for assistance through the company the brochure we was given was false information and the company was not very helpful with figuring out the issue then my family and I were promised another brochure that was valid and we have yet to receive it through the mail. I called the company and spoke with a representative and asked for a refund for this vacuum cleaner and vacation pamphlet and I was told no.

  

  Business Response

  Date: 02/04/2025

  We appreciate the opportunity to respond to the concerns raised by Mrs. ***** regarding her purchase from our company. Our goal is always to ensure our customers have a positive experience, and we take all concerns seriously. Mrs. ***** purchased her unit on December 8, 2024. The first contact we received regarding questions about the vacation voucher was on January 22, 2025. In response, we promptly sent a photo of the requested information along with a hard copy of a new vacation voucher. According to **** tracking (Tracking # **********************), this item was successfully delivered to the customer’s parcel locker on January 30, 2025. The customer inquired about booking the vacation, and we provided guidance on where and how to book, including the appropriate website and instructions listed on the voucher. Since our company is not affiliated with the vacation provider, we are unable to facilitate the booking directly. However, we ensured the customer had the necessary information to complete the process. On January 30, 2025, the customer reached out again requesting further assistance with the vacation booking and subsequently requested to return her purchase. Unfortunately, by this time, the return window had expired. We have attached copies of the purchase agreement, which outlines the terms of the cancellation period. Following her request, our office sent an email notifying her that we would be unable to accept the return due to the expired cancellation period. On January 31, 2025, the customer reached out once more, claiming she had not received any communication regarding her return request. Our office manager personally spoke with her for 29 minutes to address her concerns and work toward a resolution. During this conversation, we confirmed that she had received our email regarding the cancellation policy and return status. Today, February 4, 2025, the customer contacted us again, stating that she did not receive the vacation voucher, despite tracking confirming its delivery on January 30, 2025. In a measure of good faith and in our continued effort to resolve this matter, we have sent out another vacation voucher with signature confirmation to ensure receipt. Our company has remained professional and responsive throughout this process, going above and beyond to assist the customer and provide solutions. We are confident that we have made every effort to address her concerns in a fair and timely manner. We have included copies of the purchasing agreement and proof of email, text, and phone calls for reference as well.  

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a rainbow system from this company and the product is great, but I was misled during the presentation. Also, the person who came out and did the presentation took my vacuum cleaner and there was no discount given for that. And the presentation person said that they would take $1000 off the vacuum cleaner I invested $2000 down which would make my payment and the bill lower that did not happen. I tried to contact them and ask them for a refund and they could take the product back and they said no I’ve reached out again and I have not heard anything back from them and they are not trying to resolve this issue.

  

  Business Response

  Date: 12/31/2024

  We appreciate the opportunity to address Ms. *******’s concerns regarding her purchase of the Rainbow system from A Healthy Home Company. Customer satisfaction is of utmost importance to us, and we take all complaints seriously.Timeline of Events:Ms. ******* purchased her Rainbow system on October 31, 2024.On November 15, 2024, we received her first email regarding her Partners Program status and her request to return the product.Within 20 minutes, we responded to her email, providing a detailed explanation of her Partners Program status and reiterating the terms of our cancellation policy.Cancellation Policy:As outlined in all purchasing agreements, which were provided to Ms. ******* via email at the time of purchase, our company adheres to the Federal Trade Commission’s 3-day cancellation policy. This policy gives customers the right to cancel their purchase within three business days of signing the agreement. Since Ms. ******* contacted us over two weeks after her purchase, we were and remain unable to process a return of the unit.Pricing and Discounts:To clarify Ms. *******’s concerns regarding pricing and discounts, we have attached a copy of our pricing page and her purchasing agreement for reference.Our pricing page clearly states that customers receive a $1,000 discount for purchasing the unit on the presentation day, trading in their old vacuums, joining the Partners Program, and referring us to friends or family. Ms. ******* chose to purchase on this day, immediately receiving this $1,000 discount.Her purchasing agreement reflects the discounted price of the Rainbow system at $3,299 (plus tax), reduced from the standard retail price of $4,299.Additionally, Ms. ******* elected to purchase extra attachments for her Rainbow: the AquaMate Shampooer ($899) and the RainJet Mopping System ($699).The full breakdown of her purchase is as follows (reference attachment: “AHHC Receipt-Tyeshia Shelton”):Rainbow SRX & Power Nozzle: $3,299.00+ AquaMate Shampooer: $899.00+ RainJet Mopping System: $699.00= Subtotal: $4,897.00+ VA Sales Tax: $259.54= Total Purchase Price: $5,165.54- Down Payment: $2,000.00= Amount Financed: $3,156.54Our Response:We have responded to Ms. ******* in writing on November 15, 2024, explaining that we could not accept her unit as a return due to the cancellation policy. The cancellation policy is clearly stated in both her purchasing agreement with our company and her agreement with the financing company. Copies of both agreements are attached to this response for reference.We understand Ms. *******’s dissatisfaction with our response and regret any misunderstanding during the presentation. However, based on the provided documentation and adherence to our policies, we remain unable to process a return of her unit.If Ms. ******* has additional questions or concerns, we encourage her to reach out directly.Sincerely,Customer Relations Team###-###-####A Healthy Home Company

  Customer Answer

  Date: 12/31/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I reached out to the office more than two times i first contacted ****** which is in the office in Harrisonburg then sent them an email. The only reason i knew about the vaccum is because they took my moms i was never made aware they send the contract and then there guy leaves immediately after giving no chance to read the whole contract like i mentioned the product isn’t the problem false information is and i wouldn’t have agreed knowing this. Also they have been rude to clients i sent them to and i dont want to part of something like this i just want them to come get the product and refund me and i dont want to deal with them anymore 
  
  Regards,
  
  ******* ******* 

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/2022 I purchased a rainbow vacuum from ***** & company from their agent ******* *** taking out a loan for the amount of 3155.84 I have had the equipment for a little over a year and now the motor has locked up and it no longer has suction so I have reached out to the business via the phone line they said to use my warranty and have gotten no response. The website says it is closed and they receieved a PPP covid loan for buy out. I would like to at least get out of the rest of this loan if they are no longer in business. I am pretty sure the vacuum isnt going to work correctly with a locked up motor and if they are not in business they cant fix it. I will also be reaching out to the finance company due to this issue.

  

  Business Response

  Date: 08/22/2023

  Ms. *****,                We are sorry you’ve had some trouble reaching us to take care of this issue.  We have been unable to locate any previous voicemails or communications to our company prior to this message. The phone number listed on our warranty info page has changed since your purchase, but our service center can now be reached at ###-###-####.  I can assure you that we are very much still in business and happy to service your machine.  If you would like to speak with the finance company they can be reached at ###-###-####. Thank you,Rainbow Team

  Customer Answer

  Date: 08/24/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have contacted the number you listed and they are telling me that I need to contact the rainbow dealer not them for this issue so please give me a number of your location since you say you are still in business I should be able to contact you directly. I have also already contacted the finance company who gave me a rainbow dealer 800 number that told me when I called they couldnt connect me at this time so it feels like I am getting the run around on this machine. Please contact me and lets work on fixing this together. I can send screenshots of the message if neccessary.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ***** 

  

  Business Response

  Date: 08/28/2023

  We have called and spoken with Ms. ***** about her concerns, as well as updating her with our main office phone number and our service center phone number.  We have also reached out to our service center to let them know that Ms. ***** would be contacting them about evaluating her unit.