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Business Profile

Wedding Videographer

FlowNation Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Videographer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my wedding video but never received by short flim with drone footage that I paid for.

  • Initial Complaint

    Date:08/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ********, Flownation, was originally contacted on 9/21/21 regarding information for a September 2022 wedding. The contract was completed on 10/4/21 with a deposit of $800 paid on that date. The final payment was made on 7/20/22 of $900 for a total of $1700. In return I was to receive drone footage, a 6 minute short film, and a 1.5 hour full wedding video. To date, 8/16/23 I have received only 1 hour of footage from my ceremony, no other parts of the day and no drone footage. I have repeatedly tried to contact Mr. ******** in regards to simply receiving the raw footage from my wedding with either no response or continual delays. I simply ask for my raw footage so that I may have the memories from my wedding day. If this footage has for some reason been corrupted or is unusable, I ask for a partial refund considering I did not receive the complete package that was paid for.

  • Initial Complaint

    Date:07/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been 9 months and I have received no video. The past 5 months I've messaged 12 times with no response. I was not rude at all but simply asked for updates. The one thing I've always wanted for my wedding was a wedding video to have to remember the day more than simple pictures. My husband worked extra hard so he could pay $1700.00 for me to receive my wedding video and now my dream of having that seems to be down the drain. My husband and I have been together since we were 14 and we have nothing to remember our big day after we waited 9 years to be married. It's very depressing we are being ignored and not receiving any of what we paid for. I do not understand how this business isn't shut down at this point with how many peoples lives they are messing with. The contract states 8 weeks you should get your video back, but I waited longer in hopes to get something back and now it's too late to hire a lawyer. Don't waste your time or money on this company. Mind you he asked me to put my deposit down so he could buy his family a puppy... that should've been my first sign of ignorance from the owner.

  • Initial Complaint

    Date:08/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wedding was 08/22/2021. We did the 8 hour package for $2400.

    But I ended up with just photos about 5 months AFTER the wedding and here we are a few days away from being a year and I still haven't gotten the rest of my package including the videos and album.

    I didn't have any photos of just myself the bride and definitely don't have photos of everything I wanted.

    I've been trying to contact them the entire time but it was alot of excuses and now.. it's been since May since they have even opened a ******** message or email from me and won't respond.

    This is unacceptable!!! The main reason we hired them was because they had the packages for both photos and videos. I was extremely set on a video for our once in a lifetime event just like my parents had. This is seriously so heartbreaking!!! Stop this nonsense and give people what they paid for!!!

FlowNation Productions is NOT a BBB Accredited Business.

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