Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment of $1,093.30 cleared 2/21/2025. It's been a month, and they still haven't shipped. I have contacted several times on phone (voicemail) and email to get a refund, to no avail. Last communication from them was 3/15: "Hello ******! We have been working a back order on the ***** Wesson. Funds did settle and the *** document received. LEt me check with the backorder situation, know more Monday." No update since then. I would like a full refund.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made online purchase on 2/02/25 The business has been delaying shipment and responses and unavailable for **************** has documented history of bad business practices and my refund request was Denied

  Business Response

  Date: 02/24/2025

  BBB- 

  Thank you for sharing this complaint.   Mr ****** ordered a handgun, in the name of his wife *** ******, on February 1 2025. He lives in **********, buying a highly regulated item in a firearm-unfriendly state.    He checked the box in our Checkout screen, that he read and understood our store polices.  See Store Policies linked at bottom and top of every page on our website.  Feel free to do a test order to experience what Mr ****** saw during his ordering effort. 

  Mr ****** failed Step 1 and Step 2 of our Store Polices Typical Order Process.   He did not review his state local laws, and did not communicate with his local firearm dealer, which he directed us to ship the firearm to.   The model of firearm must be in the Handguns Certified for Sale Registry published by the ********************************, ***************************************************************  

  We asked Mr ****** on Feb 4 2025 to contact his local dealer, 7th Street **** in ************** , to confirm they would transfer the gun to him if we shipped it.  If not , he would be liable for 25% of the cost of the gun in restocking fees, shipping, card fees etc, as per our Store Policies.  7th Street **** would charge him fees to return it if noncompliant with Handguns Certified for Sale Registry.   Its important to communicate. 

  We have attached the communications history between our team and Mr *******  We are also concerned in this situation about the risk of a straw purchase - a federal felony in which one person buys a gun and gives access to the gun to  another person who cannot pass background checks .   Hence, we asked for an email to us from the local dealer 7th Street **** that would confirm they communicated with the Fishers. 

  Mr ****** seemed confused in our request.  His behavior was typical of new firearm buyers who do not read guidance in the Store Policies, and feel anger or frustration.     Review our messages of Feb 7, 8, 12, 14, 16, 17, 19, as we guide Mr ****** on the path of the original message from us on Feb 4 - talk to your local dealer and have him email us his license if he can transfer it to you.   Mr ****** lives in the town of the dealer.  Does not go by the shop, does not do anything that results in this task being accomplished.   We sent an email request to the dealer on Feb 12, a second request on Feb 17.   Mr ****** waffles between "refund me" and "help me" in his messages. 

  Around Feb 16, Mr ****** posts a 1-star review on ******, blaming us for his noncompliance and resultant frustration.  This causes untold damage to our reputation.  We still try to help him.  

  We exhausted efforts on 7th Street ****, and wrote to his second local dealer Feb 24, Blue Collar Firearms. 

  Our labor time handling his transaction has cost about $120 in manpower, on a $25 profit item.  We are happy to send him a refund less the impacts of cancellation on our costs:  less 25% restocking fee, less card fee, and less firearm processing fee, total of $246.16 refund on the $344.24 order.  This math is based on our Store Policies cancellation terms, which again - Mr ****** or Mrs ****** approved with a Checkbox during the last step of their checkout that then authorized the purchase. 

  We have now received another threat from Mr ****** to file complaint with the ****** your help handling this situation would be appreciated. Mr ****** mentions in his threat:  

  "You have processed orders with NUMEROUS people having the same complaint.
  I know 100% that 7th street has indeed attempted contact with no reply from your end. One occurrence is an accident.
  But all these complaints must have a basis.
  Poor customer service.
  The only time you reply is after I've made a complaint.
  Expect another from the FTC.
  Improve your business practices to avoid situations like this."

  Of the 99 ****** reviews we currently have, 24 are 1-stars tied to people that did not read the guidance provided them. Only a few buyers write reviews -- We have had more than ******************** the past year -   That guidance is designed to keep buyers and dealers all protected and documented while navigating multiple state laws, federal *** acquisition-disposition record enabling firearm tracing, managing identity theft and felonious straw purchases. 

  Let us know the next steps in getting to an agreed refund amount.  OR, we can deliver the gun once Mr ****** communicates with a local dealer who authorizes us to ship to the dealer. 

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ******
  The firearm was listed on the site as Ca compliant

  The selected FFl was from a drop down list on the bfg website

  I have previously requested a refund long before the alleged " man hours " were accrued 

  Thus whole thing has been a very clear case of an elaborate scheme to charge consumers for absolutely nothing.

  I agreed to a restocking fee.just to resolve the matter as soon as I was told there was an issue.

  I was told no,proceed as ordered. 

  They had no intention of completing the transaction. 

  My ffl has called without answer.has emailed without reply.

  As well as BFG saying they would call my ffl and they never did.

  I will accept the bogus restocking fee.

  But the rest? Clearly an attempt at extorting money.

  I am not the first ****** they have done this too.

   

  
  
  

  
  

  Customer Answer

  Date: 03/13/2025

  In response to BFGOUTFITTERS false statements
  
  I have screenshot showing the weapon listed as Compliant .yet they state it is not to charge more fees.
  
  In the correspondence you can read where I asked for a refund right away and to cancel and was Denied.
  
  I also have photos showing BFG stating the firearm is shipped direct from the manufacturer ..yet they claim a 25% fee
  
  A firearm sales fee..no product was "sold" 
  
  They took my money and from the beginning began excuses not too ship.
  
  I was  billed Feb 2 . Still have no product.
  
  FFL on my end has attempted contact with no response.
  
  I have attempted contact with limited response only AFTER making a complaint. 
  
  They propose keeping 75% of a transaction in which they did absolutely NOTHING but stall and make rediculous Insulting claims .
  
  The firearm is compliant.not highly regulated withing Ca since the major retailers here all carry it.
  
  This is a pattern with BFGOUTFITTERS. 
  
  As the numerous reviews on ****** and other firearm forums state. 
  
  They should not be allowed to profit to the tune of nearly 300dollars through an obvious questionable business practice.
  
  Please help address this issue.
  
  I have no other option.
  
  My card was charged and *** has ceased all communication concerning a refund. 
  
  Basically they have taken my money and delivered nothing but confusion and insults
  
  Thank you
  
  **** ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transition: 12/22/24 Amount paid: $386.23 BFG Committed to delivering a czp10c pistol to my local ffl black flag armory I had Black Flag Armory send their ffl licensing to BFG on 12/23/24 , I also have an email receipt from *** on 12/23/24 claiming they had received the ffl licensing. Today, 1/2/25 following multiple follow up emails attempting to get communication, I went in to ***************** to where they told me *** had denied their outreach of their ffl licensing. They were concerned and told me to do a report as it is very out of the ordinary to business they usually deal with. *** has not attempted to alleviate the situation, they have sent multiple emails leading me on, their customer to believe that they had received the ***, while they sat on the money from my purchase. Im currently having my bank investigate them for fraud as well. Also Im not sure how to connect the emails to this report but I would love to follow up and give them to you.

  Business Response

  Date: 02/03/2025

  Dec 23 Buyer placed order, asks a question, our team replies within 2 hours
  
   
  
  Dec 28 Buyer checks in, we reply within 2 hours, noting business days impacted by holidays. Our Store Policies indicate shipping expectations
  
  -- Our Store Policies are located here- which are linked in Checkout for every buyer to read and accept before paying for their order, noting business days in typical range, and expect more time during high volume or holidays.
  
   
  
  Buyer was concerned when his dealers email was rejected one day Jan 2.  Our email system was undergoing changes on that one day in a 2 hour window, as we added a new customer service toolset , Zendesk.  
  
   
  
  Jan 2 1500 hours in ticket 1128, he sends a calm friendly Happy New Year.
  
   
  
  Jan 2 1559 hours - Within the hour, in ticket 1142,  , he is angry. Buyer quickly jumped to fraud concerns.  Our staffing was down on the Holiday weekend during family leave. We are a family run business, and his message was in queue to be handled.
  
   
  
  Jan 4 1035 hours we get alert of a filed chargeback (which gave him his refund he asks you to facilitate). We replied per the required timeframe of the processor.
  
   
  
  Jan 4 1228 hours, BFG cofounder sends intended internal message in the new system, buyer gets a copy, then  
  
   
  
  Jan 4 1450hrs. Buyer calls us fraudulent **********.  I did not allow anyone to phone him thereafter. 
  
   
  
  Jan 4 1514hours.  posted nasty 1 star ****** review,
  
   
  
  Jan 4 1605 hours Buyer declares refund expectations.
  
   
  
  Jan 4 2035 hours My reply to buyer.
  
   
  
  Jan 4 2314 hours. Buyer further notes some fraud concern. I halted our direct interactions as per Chargeback processing guidelines.
  
   
  
  This is easily the most extreme customer response we have witnessed.  Very difficult to handle such an active set of negative actions.  But these kinds of emotional responses are common in our area of retail firearms, as we offer protective devices for people who fear some risks in their world. Unfortunately, a small percentage react full steam when there is a perceived hiccup in what they expected in the purchase processing.   
  
   
  
  Happy to share the attached tickets of our interactions, the chargeback alert which we have responded to per their deadlines, and the ****** reviews he posted which clearly have caused us damage.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to put some items on layaway witch I had to buy a layaway coupon for $95. So I did and right of the bat they charged me 5% instead what they listed 3% cc fee. I didn't notice it right away'So what came next was a email explaining the details of a layaway and there was a 3% fee that I was ok with. Next I sent in the *** #'s for the 2 items and at this time they was put in my cart so I could find them fast. I looked at them and the prices were the same as the day before. That's what attracted me to this website was there low prices. Next he emails me again with jacked up prices and fee's never talked about' like $50 shipping' some firearm fee' payment plan fee witch i believe was the 3%layaway. But then another 5% cc fee, 1 item up $20 other item $45 up. I saved all emails and screen shots of prices. I've called and left messages, Emailed and texts with no answers or reply's. I just want my $95 back

  Business Response

  Date: 12/22/2024

  Ms. *****,

  Please see attached response and let us know if I can provide any additional information.

  ****

  ************

  Thank you for relaying Mr. ****** concerns with BFG order #*******. Please note the
  following:
  
  1. We agreed with and approved the credit card chargeback on December 14, 2024. Mr.
  ***** has already received his $99.75 layaway start deposit refund and did so when
  he submitted the chargeback.
  2. One week later, we are now answering his BBB complaint. It has been six weeks since
  Mr. ****** last communication of November we were watching for him to change
  his mind or continue contact. This happens often when an emotionally expressive
  buyer finishes shopping around and sees our arrangements comparison with other
  sellers. It is unusual to hear nothing for that long and then get a BBB or similar
  complaint. A simple follow-up email from Mr. ***** would have allowed me to
  correct this matter.
  3. I inadvertently did not follow-up from his last message. This was a simple oversight on my
  part due to time demands to meet our fortunate recent significant increase in sales
  volume. However, regardless of this, it was our responsibility to manage his experience.
  4. As to some aspects of Mr. ****** complaints:
  a. Mr. ***** may not have thoroughly read our store policies, which is required by
  each customer to sign off in the checkbox before completing their purchase.
  b. Mr. ***** reviewed the Layaway Start item on our website, where the Layaway
  terms are covered which he purchased on November 6, 2024. In doing so, he
  could not complete his purchase without clicking a checkbox on our Checkout
  page that confirms he read and accepted our Store Policies.
  c. Pricing: the prices are listed on our website and definitely not jacked up. Please
  note in my correspondence with Mr. ***** we did not agree to a particular price,
  as pricing is subject to change due to changes made by and availability with our
  eleven distributors. Our Layaway terms confirm that we buy after the buyer has
  fully funded his plan, which could be higher or lower. Thats the reality of waiting
  in a market, particularly risking missing Black Friday and Christmas promotions.
  Items may go out of stock completely, but there are always similar products to
  substitute if buyer is flexible.
  i. For the Taurus 66 Standard UPC ************ we quoted a price of
  $359.99 which was our current distributor cost plus nominal markup on
  that date. Todays price is about the same, in pre-holiday sales period.
  
  
  
  
  ii. For the Taurus G3C 40S&W UPC ************ we quoted a price of
  $235.22 which was our current distributor cost plus nominal markup on
  that date. Todays price is lower, and Mr. ***** would have benefited from
  that if he funded the plan by today. We expect that sale to last into January
  2025 however.
  d. The other terms are consistent in our Store Policies for all buyers, Layaway or
  regular.
  i. We charge $29.95 shipping for the first handgun, the Taurus 66 standard,
  not a rifle as Mr. ***** noted on this order.
  ii. We charge an additional $19.00 shipping fee for the second item, the
  Taurus G3C.
  iii. We charge a Firearm fee of $9.00, this is a processing fee but our website
  is limited to using the terminology Firearm fee.
  iv. We charge a 3% fee for payment plans, included in the quote.
  v. When customers pay with a credit card, we charge a fee of 2.74% plus a
  processing fee of 2.25% or total of 4.99% which is listed in our store
  policies, please review at this link, on our Savings Tactics page, and our
  Cash Discounts page. Popups on our site send buyers to those pages to be
  informed, and they are displayed in Checkout and receipt emails.
  1. Buyers can pay without credit card and are able to reduce fee by
  45% as per Cash Discounts page.
  e. Please note Mr. ***** agreed to the terms of the Layaway payment plan, see
  highlight on page 4 of this letter.
  
  Please let me know if I provide any further information. I apologize for any inconvenience we
  may have caused you or Mr. ***** as this was not our intention.
  
  Very truly yours,
  
  
  
  ******* *. **** ********* III
  Co-Founder, BFG Outfitters LLC
  From: ***** *****
  To: **** *********
  Subject: Re: layaway
  Date: Thursday, November 7, 2024 11:30:07 PM
  
  Why did the prices of both pistols get jacked up in price?  The only reason I wanted to try your
  store is because of your prices'  I can get these at  KYGUNCO in their layaway without all
  these added charges and free shipping .  Just give me a refund on your layaway ticket
  
  On Thu, Nov 7, 2024 at 9:01?PM **** ********* wrote:
  
  *****,
  
   
  
  Thank you for your email.  We had a family emergency last night that go me off track
  today.  I apologize for the delay, I am catching up this evening.
  
   
  
  I just sent the invoice via email and text.  Thank you for your and business.  Let me know if
  you need more time, happy to work with you.
  
   
  
  Best regards,
  
  ****
  
   
  
  ******* *. **** ********* III
  
  Co-Founder
  
  Bravo FoxTrot Gun Outfitters
  
  **************************
  
  ************
  
  FFL: ************************************************
  
   
  
  From: ***** *****
  Sent: Thursday, November 7, 2024 10:46 PM
  To: **** *********
  Subject: Re: layaway
  
   
  Waited all day. Does it take time to set this up? I don't know how this starts
  
   
  
  On Wed, Nov 6, 2024 at 2:25?PM ***** ***** wrote:
  
  Sounds great, thank you!
  
   
  
  On Wed, Nov 6, 2024 at 1:40?PM **** ********* wrote:
  
  *****,
  
   
  
  10-4, 3 payments is fine and happy to provide additional time if that helps.  I want you
  to get you want and to enjoy the equipment.
  
   
  
  ****
  
   
  
  ******* *. **** ********* III
  
  Co-Founder
  
  Bravo FoxTrot Gun Outfitters
  
  **************************
  
  ************
  
  FFL: ************************************************
  
   
  
  From: ***** *****
  Sent: Wednesday, November 6, 2024 2:19 PM
  To: **** *********
  Subject: Re: layaway
  
   
  
  I accept the terms.  I get paid around the 3rd each month so probably 3 payments of
  33% if that's ok.  Thanks
  
   
  On Wed, Nov 6, 2024 at 12:00?PM **** ********* wrote:
  
  *****,
  
   
  
  Thank you for your order and email.  Please review our payment plan terms below
  and reply with approval to move forward with your order:
  
   
  
           20% deposit required.  
  
           A 3% non-refundable fee will be applied to the first installment
  (deposit). 
  
           4 additional installments of 20% each within 90 days (i.e., days 22,
  44, 66 and 88) we can be flexible if you need more time. 
  
           ACH or credit cards accepted, credit fees will be applied to each
  credit card payment. 
  
           Your equipment will be purchased and delivered to your FFL after the
  final installment. 
  
           We will refund 100% of your funds less the 3% non-refundable fee
  and any corresponding credit card fees if your order is canceled. 
   
  Let me know if I can provide any information, we look forward to earning your
  business. 
   
  ****
  
   
  
  ******* *. **** ********* III
  
  Co-Founder
  
  Bravo FoxTrot Gun Outfitters
  
  **************************
  
  ************
  
  FFL: ************************************************
  
   
  
  From: ***** *****
  Sent: Wednesday, November 6, 2024 1:47 PM
  To: **** *********
  Subject: layaway
  
   
  Order #*******
  
  Product Code : ************  and
  
  ************

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *****

  I have not received any refund which is all I want. And I never got any response. 
  
  
  
  
  

  Customer Answer

  Date: 01/13/2025

  I hope this is good enough. My bank account goes to zero  in the winter so I definitely would see a $95 deposit.  If they sent me the refund my bank would have had to s**** up or accidentally gave it to someone else.  Witch is doubtful .  Thanks *****

  Business Response

  Date: 01/20/2025

  Mr. *****,

  When you submitted your chargeback your credit card should have provided you with a conditional refund.   We accepted and did not contest the chargeback.  It takes the credit card company ***** days to reach a final decision.  In the chargeback email, the credit card processor has told us not to issue refunds while a chargeback is under review, see below.

  "***DO NOT RUN A RETURN FOR THIS TRANSACTION***

  REQUIRED ACTION: Please select THIS LINK to access the instructions form to fill out in response to the chargeback above.
  OPTIONAL: If you have problems accessing the above link, respond to this email *********************** and follow the below instructions, specifying A, B, or C.
  Fight this dispute. Attach receipt, invoice/contract and shipping documents and if needed a written rebuttal.      .
  You refunded this transaction before receiving this email.
  You are NOT contesting this dispute and the cardholder is due money back. DO NOT RUN A REFUND."

  As soon as a conclusion is reached you will receive your permanent refund.  Please let us know if we can provide any additional information.

  ****

  *************************************************************

   

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  First  it was my Bank Debt card I used and I have called them three times on this purchase/refund. I posted the email they sent me today witch is the first time I got any response sense I have asked for the refund. This chargeback on the credit card is malarkey and they say next time ( please just work directly with us and we will get you squared away.) Witch is funny because they never answer their phone,email or text. I have never heard of a  ***** day chargback wait period so it just looks like another lie. I could see maybe a crappy credit card company pulling a long wait period but this was my bank card. Thanks *****
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the item on Monday, 9/9. I was told that it'd be delivered by today, Friday, 9/13. It took three calls, one email and one text message to finally get ahold of someone. He asked me to text the order number and he'd give me an update. The message he sent didn't have any info as to when the item would arrive. W/o me asking, the person canceled the order. A refund has not been received, as of yet. My issue is no communication, if the item was actually had by the seller and that they advertise on all the major websites for their products. I'd hate to see others deal with such unprofessional and shady practices.

  Business Response

  Date: 09/21/2024

   

  Hello BBB-  

  Mr ***** concern is important to us. His order came in on 9Sept as noted in his attachments, and his note to us on Sept13 was received. He had already acknowledged reading our Store Policies at checkout with a checkbox required before processing the payment. Store policies are found at *****************************************************, linked off of Checkout.  They are also linked at the bottom of each page on our site . 
  

  They note a 4-6 business day window to receive a tracking number , after he receives his confirmation email . That happens within a minute of completing checkout. 
  

  We had already tried to reach his local dealer, who is to receive the weapon and perform background check and transfer the gun to Mr *****   They never did reply. 
  

  So Mr ***** note asking for status and saying he was concerned of a scam.  We run into people expressing this emotion often, and have found them prone to not reading the Store Policy and then filing credit chargebacks.  We still have until Sept 17 to get his tracking number, but that would be extended if his local dealer continued to not reply.  It is ATF law to verify the receiving dealer is active and certified federal firearms dealer. 
  

  I assessed the situation, and decided to refund his money and resolve his scam concern.  Refunds are dependent on credit card companies to process, and they take 3-10 business days to hit his account.  
  

  Thank you for the opportunity to respond. 

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched online to find the best deal on a wraithworks warscorp9 and bfgoutfitters came out on top. At the time most websites had them listed for between $500-$550 and I went with bfgoutfitters because they advertised $495 and had another item that I wanted in stock. I purchased both items 8/7/24, they were shipped to me 8/12/24 and they were slated for delivery 8/15/24. The morning of 8/15/24 shipper changed the address to have the product returned. I reached out shortly thereafter via the contact form on the website and received no response. I then sent an email directly to the sales address 8/19/24 and they made it appear as if there was no knowledge of anything strange. 8/21/24 I get a phone call from the owner **** saying that his distributor price changed, and that unless I paid him an additional $150 cash on top of what I had paid him two weeks previously he could not complete my order. I told him that was unacceptable and the purchase was already completed. He offered a refund, I want my items instead.

  Business Response

  Date: 09/12/2024

  Hello, thanks for the opportunity to help with Mr ******** concern.  The ******+ items on our wensite are from six distributors running through our account on ecommerce engine Ammoready. We were made aware of pricing discrepancy in the item Mr ******* ordered the $495 price set by the ecommerce engine was based on a $490 expected cost. A promotion had been in place in prior weeks, and when it ended, the price in the ecommerce engine did not update to normal cost of $749.   We escalated to the supplier,  to manage the error down from the $254 loss.  They would not budge, and the Ammoready ecommerce engine would not accommodate a credit for their role in the pricing delay.    The supplier recalled the item midshipment on our instruction.
  

  This situation is rare.  My action was to phone Mr ******* and share the findings.  He was not asked to spend $150 more-  our only course of action was to refund his purchase so he could shop around. I apologized for the error, and clarified that we could not afford to fund the remainder of $254 due on the gun. We are a small business in a low margin segment, clearing only $30 on his transaction before the price error was identified.  
  

  He was kind and understanding in verbal conversation, and i posted a $50 credit to his account on top of his refund. It is still there.
  

  We then received his electronic message with more frustration expressed.  We are a firearms dealer, deal with a few people everyday who express these emotions, and threaten  some version of legal remedy.   We offer ****** reviews for this kind of feedback, and Reddit is a favorite place for feedback.  As such,  he is using the BBB complaint. 

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** *******