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Business Profile

Coaching

Twin Flame Universe / Temple of Heaven and Earth

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The charge of $44.00 was billed to my credit card on 9/5/2023, The session was not to start until 9-9-2023 HOWEVER, I cancelled the services on 9-6-2023 (I cancelled three days before the sessions were to start). I also emailed the ascension coach on 9-6-2023 informing her that I was NOT going to be able to make the session as I will be away on the dates (9/9, 9/13,9/16, 9/23, and 9/30/23) and therefore had cancelled all of the sessions on 9/6/2023 moments after I'd placed the order. I have all the email cancellations. It is very dishonest of Twin Flame Universe and the ascension coach to charge my card after I cancelled the sessions and the services were NEVER rendered!!!

    Customer Answer

    Date: 10/02/2023

    I am attaching the credit card statement showing the $44.00 charge and on the statement it shows the ****** email address along with the telephone number. TFUfinancial - stands for Twin Flame Universe (regarding the email address).  I am also sending the cancellation receipt ,which shows the services were cancelled days  prior to the start date.  I also have an email from the coach in which I informed days prior that I cancelled the session and would not be attending. That email I have not uploaded as your system stating I reached the max ******* if I need to send that email I have it to send. Not sure if the address is correct however the email and the phone number is correct as that appears directly on my bank statement.

    Customer Answer

    Date: 10/25/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Twin Flame Universe / Temple of Heaven and Earth regarding complaint ID ********.

    Regards,

    V Satterfeld

Twin Flame Universe / Temple of Heaven and Earth is NOT a BBB Accredited Business.

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