We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Top-notch Computers and Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $150 per hour to install a HP printer on my **** computer. on 3/8 Most places told me job could take about an hour. Tech arrived late after 2 "running late" calls. He seemed rather confused (I noticed he did not connect the usb and power cord in the order caution in the set up instructions.' I offered to get the instructions on my phone and/or he could ask HP for help. He declined. At one point he told me he just couldn't find the printer. I saw the page, but at 76, know zip about computers. After almost 2 hrs. he handed me a printer sheet , said all done and left. Already late for a meeting I didn't look at them. Got home in the eve and when I went to print all I got was a jumbled line of letters repeated over and over. It couldn't pull anything from the ****. Left the room and it turned itself on..printing more sheets of garbage over and over. Kept happening (spooky) so I shut down. I called Top Notch and notified them. Told someone would call. They didn't and I was ill and closing my daughter's estate. When I got a bill for 2 hrs.@$155=$310. three calls before someone returned mine. I repeated that tech HAD NOT DONE JOB.(no apology)also told xtra $10 was MILEAGE ( which I had not been told as their office is 3mi. from me). finally sent another tech, gave him, the printouts and he fixed it in an hour! They keep billing me $310, I asked do I pay for 1st guy incomptence? Yes and late chgs every month. I told them it wasn't fair, they could care less. I guess old ladies are fair game! I paid them $175 which I felt more than fair!.. They keep sending the same invoice with late chgs. Here is latest one that does show my payment. very confusing since they use orig date. Now they sent a notice that it will be sent to collections, never had that done in my lifetime. I'd appreciate any help . Thank you, ********************* r

Top-notch Computers and Repairs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.