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Business Profile

Dynamometers

EFI Performance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dynamometers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my ECU which is supposed to have a 1-3 day turn around and like dozens of other people who have used *************************** service (tunedbyfrost / efiperformance) have not recieved any sort of contact from him. He has my money and my cars computer which leaves me with a non running vehicle. A simple email would be great, or a change of information on the website stating that the service is no longer available. The only way people have gotten their ecu back since December *********************************** his area and filing charges.

    Customer Answer

    Date: 06/21/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by EFI Performance LLC regarding complaint ID ********.

    Regards,

    *************************

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24 I mailed a package containing two car computer to be programmed, the package was received on April 27 at this address according to the tracking numbers, EFI Performance, *****************************************************************************. Still waiting for the computers, phones are not working and not replies to my email, seen that I'm not the only one with this issue. This was paid in full. The website still active and the same with ******** and Instagram. I'm asking for my package back and I will find someone else to do the job, You can review on ******** others complins with my same issue. I'm only asking from them is to send my car computers back, this is wrong collecting money and not providing the service.

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/23/22 i shipped my cars ecu to **************************************************************************** to have a tuning service $250 done by *************************** (tunedbyfrost.com) same day turn around was advertised. it has now been 3 weeks and i have tried to contact him in every way possible. the ecu is needed to use my car so i don't have transportation right now. I'm not concerned about the $250 but need to receive my ecu back. I've contacted his local police and am not being helped very much. please help me get my ecu back so i can drive my vehicle.

    Customer Answer

    Date: 02/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by EFI Performance LLC regarding complaint ID ********.

    Regards,

    *********************

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my vehicle ECU and *** to ***************************** the owner on October 29th it was supposed to be a 1-3 day turn around the only email I have received from ****** is that he was sick and would get my ECU and TCU out on Monday that was a week and a half ago and I have not heard a single word from him since I have emailed and even called (the phone number doesn't work) I want my property back and if it's not tuned I want a refund as well....

EFI Performance LLC is NOT a BBB Accredited Business.

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