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Business Profile

General Contractor

Commonwealth Restoration Specialists, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Commonwealth Restoration Specialists, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commonwealth Restoration Specialists, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from Commonwealth Restoration Company on December 22, 2024 in the amount of $1,466.00. I reached out to them October 14, 2024, in regards to a main water pipe leak that had cause water damage on the first floor of my home. They went out the following day (October 15th) to assess the damages. They ended up going to the wrong house and did not show up to the property on October 16th. I received a call stating the damage was not as bad as expected, they were to place a dehumidifier for ***** hours to eliminate any moisture. I never received a call from them after that. I tried contacting them and was not able to get any response. I then found out on December 22, 2024, that they had torn out the entire floors on the first floor. I was not made aware of any of the work done nor authorized or even signed a contract that they were to complete any other work. They are now putting a lien on my home if I do not pay them by February 3, 2025. I am perfectly fine paying them their travel time and to place the dehumidifiers and then coming back and picking them up but I did not authorize them to do anything further for than that. They never asked me to sign a contract, never called, or emailed me.

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The company has not reached out or attempted to even contact me. All they did was threaten to put a lien on my property if I did not pay them the unfair amount.
      Regards,

      **** *******




      Business Response

      Date: 03/27/2025

      I just wanted to respond to this complaint as the mitigation manager for this claim. We received the information for the claim from ******** ******, who at the time of the loss was an administrative assistant with our company and the fianc of **** *******. She provided us with the loss information, claim information, and being that she is **** ********* fianc, she was also the point of contact for our company throughout the process. They even provided us with the estimate that their State Farm representative had written up for the demolition and repairs (which I have attached), showing that flooring was to be removed. We remained in contact with our point of contact about all work we planned to do and that had been completed at the property while we were onsite. Please reach back of you have any more questions. Thanks!

       

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, We subbed out work from this company and have reached out to get paid multiple times. The invoice #**** was due 4/27/2024 for the amount of $2996.35. We have not heard from this company regarding monies owed. We would just like to get paid.

      Business Response

      Date: 09/30/2024

      Reaching out to True Handy Man this morning. We had some accounting staff changes, and this invoice was new to me. 

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