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Business Profile

Gun Store

Virginia Tactical Shooting Academy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to swipe my card for the purchase of a firearm before they could do a background check in order to leave with the merchandise. My background came back in research and it was the weekend so it was no way to leave with the firearm that day. So me and **** the representative had a discussion about possible options. He told me before I left the gun show in ******** VA that he would ensure I got my return. Its been over a week still no return. However I have reported this to my bank, the bigger issue was the amount of aggression and rude tone when I called **** about the return this past Tuesday and Thursday. He said I was being inconvenient for returning something although its not in my possession and I drove 3 hours to go to that show. **** and his co worker or manager are both into intimidation saying things like we dont have to give you your money back, saying things that would suggest they have more power than the customer. They will hang up in your face and treat you like dirt unless you are spending money. No common courtesy whatsoever.

    Business Response

    Date: 01/14/2025

    Customer has received a refund when asked. Customer has harassing our business and calling with threats. Customer has acknowledged that it has been seen in the corresponding account but its not in his bank which it is out of our hands. Advised Customer to contact bank to why it hasn't been credited. The refund has been sent since this complaint.

Virginia Tactical Shooting Academy, LLC is NOT a BBB Accredited Business.

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