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Business Profile

Health Products

Living Well Today International LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 boxes of 6 pack ****************** shots from their website on Thursday Sept 26th. I paid $322.91, and paid for 2 day air shipping. Today, two boxes arrived.. one was completely empty with just crumpled paper inside with a b.s. packing list, and the other had a "face mask" in it. This is some kind of serious fraud as I paid $322.91 to these guys. I tried reaching out to their support email and the email also bounced. Please advise what action I can take to receive a refund from these guys! thank you

    Customer Answer

    Date: 10/25/2024

    I was able to reach the owner of the business, and he has since issued a full refund for the products that were never delivered. The issue seemed to stem from the 3rd party vendor the items were supposed to get dropped from. Please mark my complaint as resolved amicably. 

     

    thank you and with kind regards,

    ****

  • Initial Complaint

    Date:07/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered supplements from the Living Well Today International website: ************************************** on July 16. I received an order confirmation email but no shipping information. After a week, I emailed the email address on their website asking for an update and received an "email undeliverable" message. I tried submitting a form on their website to contact me and received nothing back. I tried calling their offices and all the lines are disconnected or off. I visited their ******** page and emailed/messaged there and received undeliverable messages. I did a ****** review search and have read MULTIPLE recent reviews about fraudulent activity. You order from their site and never hear from them again.

    Business Response

    Date: 07/31/2024

    Order was refunded. We sent an email and called back in June due to the product being on a vendor backorder asking if she wanted a refund or to wait. Never heard back. I have now refunded the order and should post in 48 hours. I have no emails or anything in our call log about her trying to contact us back

    Customer Answer

    Date: 08/01/2024

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *****************************



Living Well Today International LLC is NOT a BBB Accredited Business.

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