Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Nissan of Richmond for not honoring the advertised sales price of a vehicle. Further details are included in attached word document.

  Business Response

  Date: 09/25/2023

  Dear BBB:

  We are meeting with ******************** on Tuesday, September 26 at 3 p.m. to reach a resolution of this matter.

  Sincerely,

  ****************
  Owner Loyalty Manager
  ********************

   

   

   

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  used car advertised at ******. When we were making the purchase order, the price went up almost $6000 for having the car a "certified" used Nissan. ************************* told us the car was fine-tuned and everything replaced, new tires. Then we went through the extended warranty pitch and i said no. Then the warranty sales guy told my son why not get the gap insurance, my son said Well break ins are common at college and he told him it would cover those. My son signed this, while i was in the bathroom and i am cosigner and would not have signed this. The paperwork copy for the gap insurance was only on the front side and did copy the back. On the way home, we noticed a ding in the windshield and the middle rear brake was not working. I called as soon as we got home, left numerous msgs about these issues and wanted to cancel the misrepresented gap insurance. no calls have been returned and emailed *****, no response. contacted Nissan and will have to call customer relations but since it is a dealer, they said not much they can do. This dealer did a bait and switch on us, advertised a low price to get us in and then tacked on hidden fees. lied about the car being in perfect shape and then lied about the gap insurance to my son. i am a vet and suffer from ptsd. reviews for this dealership follow the same course they did to us. it is time for these folks to pay up for shady dealings and lies.

  Business Response

  Date: 09/01/2023

  We are reviewing the customer's complaint with our staff and will respond when we have gathered the pertinent information.

  Thanks,

  ****************
  Owner Loyalty Manager

   

   

   

   

   

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  After making multiple calls, leaving msgs since the day of purchase of the car, emailing *************************, being spun by your staff and redirecting my call to a kia ****** in ***** **, etc.  no one returns calls or emails. this terrible customer service.  i expect to get a response as the time to cancel the gap insurance and get reimbursement for a windshield and middle rear brake light is getting past the time for a resolution.  I know there are other ******s that conduct similar business methods and they have been sued for the same practices.  The hidden fees and bait and switch pricing are fraudulent and FTC is cracking down on it. I filed with them too.
  
  Regards,
  
  *********************
  
  
  
  

  
  

  Customer Answer

  Date: 09/06/2023

  honestly. how long does it to take to review with "staff"?  they have not called, responded to any msg left or email to ****************************   i have reached out to an attorney and waiting for them to get back after reviewing this dealer's bad practices with bait and switch and lies.    

  Business Response

  Date: 09/08/2023

  We have spoken to **************** and he has agreed to the following:

  1. A refund of the *** insurance.

  2. He will bring the car to ** in October/November so that we can take a look at the repair items of concern.

  We are pleased that he has accepted this resolution.

   

   

   

   

   

  Customer Answer

  Date: 11/06/2023

  this is the second complaint. we filed a complaint with the attorney general and they have sent 2 letters but no response from the dealer. used car advertised at ******. When we were making the purchase order, the price went up almost $6000 for having the car a "certified" used Nissan. ************************* told us the car was fine-tuned and everything replaced, new tires. "bait and switch, the listing we had was for 24k - car passed inspection with 2 issues" warranty sales guy told my son get the gap insurance, because it would cover break ins at college. My son signed this, while i was in the bathroom and i am cosigner and would not have signed this. The paperwork copy for the gap insurance was only on the front side and back was missing. "was told it was canceled and would get a check, the policy was cancelled on oct 3 per insurance company. *************************** called me and said it would be done, but Your message to ************************************** couldn't be delivered. and vm does not exist. we noticed a ding in the windshield and the middle rear brake was not working. I called as soon as we got home, left numerous msgs about these issues &to cancel the misrepresented gap insurance. no calls have been returned and emailed *****, no response. "**************** said we could bring in the car when my son was home, i called service and was told they know nothing, and repairs would be ours to pay/ Car passed inspection, I will also contact state police about passing with 2 defects bait and switch -advertised a low price to get us in and then tacked on hidden fees. lied about the car being in perfect shape and then lied about the gap insurance. they will not respond to **************** and next step is getting a lawyer 1) gap insurance refund 2) repairs on 2 items above 3) refund of funds charged for bogus Nissan certification used car, $6000, i did not agree that this was resolved as **************** wrote in Complaint ID: ********, will not be resolved till 3 items are done

  Business Response

  Date: 11/06/2023

  Tell us why here...From the Business on Friday, September 8, 2023
  We have spoken to **************** and he has agreed to the following:
  1. A refund of the *** insurance.
  2. He will bring the car to us in October/November so that we can take a look at the repair items of concern.
  We are pleased that he has accepted this resolution.

  Please read above. We are not sure why he decided to change his mind as the above correspondence was what we agreed on. We put a call into *************** waiting for his call back. 

  Customer Answer

  Date: 11/14/2023

  i got a msg from someone named ***** who was rude and hung up on me first time i called him at Richmond Nissan...number did not have an ext  he would not identify his title and said he did not work at richmond nissan but would help get this resolved.  said he would have someone call me about the brake light. and would check on my refund.  but would not discuss the bait and switch tactics.       I told him 2 bbb complaints, no response to atty general's office, and i guess i will have to get an attorney.  

   

  10 minutes later, he called and said they would buy the car back, give me 10k deposit back...but we would be out the taxes, fees, car payment made, etc.  not really a good option. but it tells me they don't want me to get legal help which i looking for.  

   

  do i need to do another complaint.   the dealer tells you i agreed to things but leaves key points and they don't follow up like a refund of gap insurance that was misrepresented as  insurance that cover theft which it doesn't.

   

  Va credit union does not deal with them anymore as a creditor and the gap insurance company told me they get complaints about this dealer.

   

  Business Response

  Date: 11/14/2023

  we have offered **************** many options to solve his personal issues with Nissan of Richmond. He has yet to agree to any resolution. At this point we have exhausted all options, and we look forward to hearing from his attorney. In the mean time all employees have been instructed to avoid all communications until his attorney calls ours. Thank you. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Dishonest.  The person who I spoke with "*****" would not give me his title and said he did not work at Richmond Nissan.  First told me he would have someone call about looking at brake issue but not windshield that I was told previously they would look at and repair, until i called the service department and was told i would have to pay for repairs.  ************* was misrepresented as offering coverage for break ins, i spoke with ******* and was told i would get a full refund of the full amount $1100 and gap insurer told me it was cancelled, and funds sent to the dealer.  I have not gotten a check and *******'s phone and email don't work anymore.  Then when i told "*****" the dealership advertised this car at 24k but then added 5k because it was certified used, gone over and in new condition was bait and switch pricing he really got rude and dismissive.   I told "*****" and it still irks me that he would not give me his full name, title or what his responsibility was in this, I would have to talk to lawyer about this.  ***** did not like that and was still rude.  ***** called me back 10 minutes later to offer to buy the car back by giving my deposit back, just the deposit of 10k and I asked what about the costs/fees/car payments we have made, and he said just the deposit.  I told him i would have to ask my son since it is his car.  But ***** told me would look into my gap insurance refund and of course, that too was just another lie.  Read reviews on ****** and other sites to how others have experienced the same and worse in dealings with Richmond nissan

  
  Regards,
  
  *********************
  
  
  
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was towed there for repairs where the transmission had started whining with no power. The code given by one of the repair companies in the field said the code on the dashboard was faulty transmission before having it towed there. The dealership said it was NOT the transmission and told us it was the wiring had been chewed by rodents. The wiring was replace and also spent money on tires and services as we were assured that the wiring was the problem. Left the dealership with the repaired car and on the way home the same light came on with a transmission code fault as before. Took it to another Nissan dealer ship and was told the transmission is bad as Nissan has tons of problems with the type of transmission in this Nissan maxima. Less than ****** miles. I have been told by service folks at Nissan or Richmnd they will get with Nissan to repair under goodwill as these transmissions are very problematic. We and Geico have been sold erroneous service and we are out 4K+ in repairs I don't think we needed and did not fix the problem it was taken in for. I have tried for a month to get a return call to no avail from the top down. This place is by far the WORST customer service, unorganized mess of a dealership I have ever seen. Stay away!

  Business Response

  Date: 10/11/2023

  Customer was taken care of, we got repairs done on the vehicle.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased this car for me in late October. He first had to take it back for an issue with the tire sensor and the emergency brake light staying on. The tire sensor was fixed but the emergency brake light came back on right away. Less than 6 months later the service engine light came on. We called and got an appointment to drop it off. When I pulled in the service **** ******* had an attitude automatically telling me my car wasn't under warranty (not even looking up my account) and told me I had to agree to pay $125 just to have them look at it. I agreed and went inside to wait. ****** eventually came and said one of the problems was covered under my power train warranty and the other under my extended warranty but they had to order the parts and it was fine to drive while waiting. I continued to drive the car, waiting, and my gas hand started dropping when I knew my tank was full. I called the dealership again and was told the part was in but they were waiting for a rental car. About 3 weeks and several calls later I was told to bring the car in. I was told the repair would take 3 or 4 days so I figured a week to be on the safe side. It has been over 9 weeks and one excuse after another from ****** and still no car. My tire somehow was "slashed" while in their parking lot and had to be replaced. I have called and tried speaking to a manager but get told no one is available. I submitted a review and was asked to call and speak with the owner but was told she wasn't available so I left another message with no return call. I have been told I can't drive the rental out of state, cannot allow another family member to drive it, or have a pet in the car. That's all fine if only waiting a week or so but 2 MONTHS?! We have made 2 car payments and haven't even had the car to drive. Just lies from the service department. The only positive interaction I have had is with the rental agent there. The rest has been all negative.

  Business Response

  Date: 07/29/2023

  We have spoken with ***************** and are actively engaged with her to get her vehicle repaired and to resolve her concerns to her satisfaction.

  Sincerely,

  ****************
  

   

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My husband was told last week that my car was ready and we could pick it up. On my way to the dealership Saturday morning I decided to call to verify everything was ready and was told AGAIN my car was not ready, it wasn't even at the Nissan dealership. After several angry calls and no manager to answer my call, I continued to drive there to see someone face to face. ***** finally called me back and found out my car had to be sent elsewhere because they didn't have the tool needed to fix my car. She spoke with *****, the service manager, and I was assured it would be ready Tuesday or Wednesday. I called yesterday afternoon and it still isn't ready. ***** is going on vacation and I am without my car with still no date of it's return so I am not accepting their offer because they did not keep the agreement with me!

  Regards,
  
  *************************
  
  
  
  

  
  

  Business Response

  Date: 10/11/2023

  This case has been resolved; customer was taken care of.  

  Customer Answer

  Date: 11/08/2023

  I had filed a previous complaint which this business stated was "resolved" but it is not. I am still having issues with my car and the braking system they supposedly fixed after having my vehicle for 3 months! I have taken it back twice since then and last night my brakes froze on me going home and I almost had an accident. I was told by *****, the service manager, that this wouldn't happen. Now they are avoiding my calls and I do not have transportation to and from work or anywhere. I am not pleased with this company at all! My car died on me one night and the wipers have stopped working twice while driving in the rain and I had to pull over! This is unacceptable

  Business Response

  Date: 11/08/2023

  Customer came into ********************** on May 10 2023 with a check engine light on and a Brake concern . We tried to diagnose vehicle and found that out diagnostic equipment would not perform the diagnoses that were needed , we then sent the vehicle to ******** Chevrolet to diagnose and make the repairs that were necessary to the vehicle. ******** Chevrolet repaired the vehicle and released the vehicle. Customer is having same issue with the braking system and was informed the vehicle needs to go back to Chevrolet for diagnosis. Customer has an appointment with Chevrolet November 10th for diagnosis. There is nothing else we can do at this time.  

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The car can not be driven to ********* now because the brakes are messed up even more and is not drivable. I was told Nissan would arrange things with *********, and I was told I would get a loaner car! I have no vehicle and should not have to pay for towing when I did what I was supposed to do!
  
  Regards,
  
  *************************
  
  
  
  
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 Nissan Kicks has had the same issue since I bought it new in 2019. I've taken it to the dealership every 6 months to a year for repairs, but they only reset the computer or clear the code, which temporarily fixes it. Recently, the problem has worsened, and on June 28th, they diagnosed a faulty MAF sensor under warranty. I'm skeptical since the symptoms don't match. Consumer affairs promised to help but only rely on written reports, delaying solutions. After they replaced the sensor the car is still doing the same thing. Despite video evidence, they haven't resolved the issue and I went a week without a loaner car which they finally provided on July 20th. They mentioned an electrical engineer's visit, but no update yet. I feel unsafe and frustrated with their slow response and communication with this issue since this issue has been happening since 2019.

  Business Response

  Date: 10/11/2023

  We are waiting for the part to be released, the release date is 12/4/2023, customer is aware. 

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2010 dodge journey that I bought a year ago from the dealership and was having issues with it! Had it towed to them since 5/15 to be serviced! Received a call from then offering to buy the truck from me. Went up there on 5/16 to check on my truck & was told to ask for **** the Service Manager to give me an update w/my truck! Unfortunately he wasnt available. From there I spoke with a sales rep ************************* in regards to looking a new car! I decided before I left that day I told him let me think on it I wanted to speak w/my bank about financing. & did not want to move forward. The following day I received a notification that my credit was ran several times through the dealership with out my approval! I called the next day to speak w/******* about of course I was told 2 days in a row he wasn't available! I asked to speak w/the loyalty manager in regards to the matter! Once I got her on the line I was told her name was ***** or ******** & then was given a different name spoke with her she told my daughter signed papers giving them permission even if she did I was on the phone w her when she verbally stated she didn't want to move forward. I was hung up on. It's been almost a month no update with service with her truck. I've asked to speak with a General Manager operator told me he was out the country! My 2nd attempt to call & then I was told there is no General Manager. The unprofessionalism & lack of customer service is very poor at this establishment. We've been trying to very patient with them but this is ridiculous an u acceptable.

  Business Response

  Date: 07/17/2023

  Dear Better Business Bureau:

  We have reviewed ********************** complaint. We maintain that she gave us permission to pull her credit so further action required. She has since picked up her vehicle from Service .

  Sincerely,

  Nissan of Richmond

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I went to Nissan of Richmond to get an oil change and tire rotation on our 2020 Nissan Versa. While we were there, we decided to investigate the possibility of trading in the Versa for another car. We had received numerous requests from Nissan to sell our used car to them. The whole process from start to finish was horrible. They used aggressive, bullying tactics to keep us from changing our minds. My daughter was visibly upset multiple times, crying uncontrollably. At each of these times, I requested to stop the process. The staff never said this would be a possibility. We felt locked in; under duress. What really exacerbated the problem was that another salesman let another customer test drive our Versa before we had even signed any paperwork. He quietly came over to get the key from our salesman. He did not tell us what he was doing; nor did he ask for our permission. The other customer drove our car with our license plates on it, and with our personal stuff in it. We had money in the car. When my daughter asked the salesman if he was already selling our car, he lied and said "Oh, no". If everything he was doing was proper and legal, there would be no need to lie to us. I returned to the dealer the next day to see if the transaction could be reversed. They told me it could not. The car had already been sold. I asked if they could at least take back the 2021 Nissan Sentra and give us the trade-in value on the Versa. They told me that would have to be the owner's decision. The owner was supposedly out of the country and not reachable by email or text. They also could not provide any legal department contact information to me. There isn't a problem with the new car. We just don't want to start car payments over again for seven years, and the payment is higher than what it was. We have decided we can go down to a one-car family for the next year or so. I am appalled that no one had any concern for my daughter's mental health.

  Business Response

  Date: 07/17/2023

  We have reviewed *********************** complaint. We appreciate her business but unfortunately, we are unable to take back the Nissan Sentra as we do not have a return policy.

  Sincerely,

  Nissan of Richmond

   

   

   

   

• Initial Complaint

  Date:03/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Nissan Murano and while filling out paperwork I was told that I needed the maintenance policy in order for the warranty to be valid. I was also sold an extended warranty and told that it would go into effect after the factory warranty ended. I have since learned that neither of those things is correct, and I am attempting to cancel those coverages. Despite making multiple calls and receiving multiple promises that they would send the forms immediately via e-mail from this dealers finance department, leaving messages for calls that were not returned, and having the Customer Loyalty manager not respond either, I feel like I have no choice but to file this complaint.

  Business Response

  Date: 03/28/2023

  Dear BBB:

  We are working with **************** to get her desired cancellation paperwork squared away and she now was a central contact at the dealership to make that happen.

  Please advise if any questions.

  Sincerely,

   

  ****************
  Owner Loyalty Manager
  Nissan of Richmond
  ********************

   

   

   
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in there and there were literally bullying me to buy a car. They said you wont be a cashier forever and youll be able to afford this car in the future. They ran my credit three times and had me under the impression that they werent because the woman lied to me. After they found out I was interested in trading in my car. The lady suggested that they wouldnt fix my car anymore after she just said they would and she said I might as well just buy a car from them. They cornered me into trying to double my car payment after I said I couldnt afford it and they advised me against calling my mom to ask for help.

  Business Response

  Date: 02/10/2023

  Dear BBB:

  I called the customer on 2/2/23 and asked her to give me a call back at ******************** regarding her complaint and options. As of yesterday I hadn't heard back from her. I will try her again today.

  Sincerely,

  ****************
  Owner Loyalty Manager
  Nissan of Richmond
  ********************

   

   

   

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replaced our motor and since then we been having issues with the battery light. They worked and this issue three times and changed the alternator twice and the problem is still there. We are really tired of dealing with then and are seeking legal actions against them because of this issue.

  Business Response

  Date: 11/28/2022

  I just spoke to Mr,. ***** and he is aware of and is OK with having Service give him a call to address this issue, which may be a simple resolution.

   

  Thank you,

   

  ****************

  Owner Loyalty Manager

  ********************

   

   

  Customer Answer

  Date: 02/28/2023

  The vehicle we purchased had an engine replacement and since then the battery keeps coming on we took it back to the shop over six times for the issue and it still has that problem. We are tire of the back and forth and want this issue resolved

  Business Response

  Date: 03/08/2023

  We have advised ************** that he needs to bring the vehicle to our ******************* It was purchased on April 22, 2022. Please advise if any questions,.

  Thanks!,

  Paula