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Business Profile

Online Consignment

DCSports87

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has harmed me in multiple ways.The main one, for which I seek resolution, is the return of my 2016 Decision ****** ***** auto cut trading card RED FOIL, which they received in my 6 card consignment, but canceled the listing and presumably kept the card & have not reached out to me. They have not INITIATED any contact. For all ******************* it appears they have kept it for themselves. This is on top of their botching of my 5 card listings in which they ignored my deliberate actions to prevent the overlapping of my trading card auctions, and actually they made sure to overlap AND make them end all at the same time. Truly horrible ********************** They cost me $2,000+ on the 5 card sales, on top of the Red Foil card they have taken from **** wish for a return of my unsold property if they are not going to list it and sell it and pay me the proceeds. We could have had $500,000 of sales in 2025 if they had not started this relationship off so terribly. I am open to their attempt to resolve.

    Business Response

    Date: 02/10/2025

    Good morning,

     

    I am writing in response to a complaint we received.  The Case Number is ******** and the code for the reply is ********-055B0.

     

    Our business is consignment of trading cards and collectibles on ****.  Our customers ship items to us, which we list on auction at ******** to sell on their behalf and provide them funds from those sales.


    This issue began when a customer of ours, **** *********, submitted 3 cards each in two separate packages for us to sell.  The complaint that you received was in regards to two things which occurred with these cards.

     

    The first was the complaint that they sold on the same day, harming the sales.  We did receive these packages, and list them for sale, on two different dates.  However, we use different auction lengths around the holidays to avoid items ending on Christmas and New Years when bidding activity online is significantly lower.  As a result, one package was listed as a 5-day auction and one as a 10-day auction to avoid these dates.  That resulted in them ending on the same day, but in referencing comparable item sales on **** the sales through us did end up in the correct market value for the items. 

     

    The second and primary complaint was in regards to a ****** ***** Red Foil Autograph card.  This card was listed on **** by us, but we were subsequently visited by our local ***************** in *******, ** who informed us that the card was reported stolen 3 years ago.  As a result of the open police report and investigation, they confiscated the card and we had to end the auction early without selling the card since it was no longer in our possession.  

     

    We communicated this to Mr. ********* and also provided him with direct contact information for the officer who came to see us and had possession of the card.  Mr ********* also confirmed that the police had contacted him via email stating they had possession of the item and were handling the case from there.  

     

    Subsequent to the events above, and communicating with Mr ********* further, we did issue a $1500 credit to his account with us, at our expense, so that he is not short the value of the card even in spite of the police report and item being taken from our inventory.  We are doing this to ensure that any events that occured, or transfer of ownership of the card over the years since the initial theft, do not negatively impact his account with us or the net proceeds he realizes from the items he submitted.

     

    We are willing to continue to communicate with him as much as needed to ensure that this matter can be resolved without any negative impact to him.  

     

    If any additional details can be provided, please feel free to contact me at this email, or my phone number listed in my signature below.

     

    Thank you,

    **** *******

    --

    Image removed by sender. photo

    **** *******
    Vice President, dcsports87

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