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Business Profile

Utility Billing

County of Henrico, Virginia Dept of Public Utilities

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an issue with my water bill going up higher than usual ever since earlier this year. I called County of Henrico numerous times, and they informed me that I had to take various measures to see why my bill is so high. I got my son to go under the house and I did the dye test which was 2 of the things they advised me to. And I called a plumber to come check as well. He told me that it was the Water meter and call County of Henrico to fix it. So, I called them back again and they advised me to take a picture of it, so I did. That's when it went through an Adjustment investigation period. Which was back in February of this year. She also told me to keep paying what I usually pay each due date. So, I did and now they called me to tell me that they have finished the adjustment period, and they fixed the water meter. Also, that I still owe the high bill, and I am past due which I question. How am I passed due when I made the payments, they told me to pay each due date? Also, they will put a lien on my House because I am past due. How can they do that, when I paid them what they advised me to pay. And I also set up payment arrangements for this high bill they say I have to pay. They have not told me why my bill is so high and where it's coming from and when I asked the Manager told me "We are not in your house we can't tell you", really. This is not right at all. Please help me with this matter.

    Customer Answer

    Date: 11/27/2024

    I wanted to you all know the issue has been resolved with County of Henrico.  Please close this case at your earliest convenience, thank you. 

County of Henrico, Virginia Dept of Public Utilities is NOT a BBB Accredited Business.

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