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Business Profile

Online Education

Stride Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

This profile includes complaints for Stride Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stride Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stride Inc

      2300 Corporate Park Dr Herndon, VA 20171-4838

    • Stride Inc

      920 Central Rd Bloomsburg, PA 17815-8990

    • Stride Inc

      11720 Plaza America Dr Fl 9 Reston, VA 20190-4757

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I withdrew $300 from the ATM and it did not dispense the $. This happened on November 12th and they will not refund my $ until February 16th. It was my rent money and it's put me in a horrible position. They will not just reimburse my money.

      Customer Answer

      Date: 01/17/2024

      I've giving them copies of my phone log an the banks number an the ATM number too call still haven't heard a word it's been way too long from 11/12/2023 ****** who knows when.ive lost my car because of this an think they should pay for that because couldn't pay insurance so car in pound an as of today it 2355.00 too get car out an car worth 1900.00 not right how they can do what they want with my money

      Customer Answer

      Date: 01/17/2024

      Been Robin Peter to pay Paul you know.now my car is gone

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disenrolled my Son from the school in December after the semester was over. The school continued to charge me for services the Month of January and February. After numerous calls and emails I was finally reimbursed on February 17th. Later that day they Auto charged me for March after all of this hassle. Now today no one will answer the phones or emails.

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve got emails from this company saying that I took out a loan and I owe them a payment and I never signed up for this. When I called the helpline to get this figured out they wanted the last four digits of my Social Security number and some of my personal information and I don’t feel comfortable sharing that with a company that I never even signed up with or spoke to anyone there’s no way to just talk to a customer service representative I’m filing this complaint because they’re saying I owe money and that I have taken out a loan and I have not.. I am also filing a police report. I don’t Have much more information because I did not sign up with this company. I have only received emails talking to me about loans and another email talking to me about how much I owe them…

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/16/2022 my account was hacked for $550 i despite it and was denied this took place at 9:59am and I gave time sheet that starts I was at work and still was denied

    Stride Inc is NOT a BBB Accredited Business.

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