Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Eastman and Pearse in regards to them assisting our company in being a GSA vendor. Their agreement required a downpayment in return for their assistance. In reviewing their agreement, it does not communicate requirements for qualification for this program. After months of "working" with them and providing them the information they requested, we were told that we "likely would not qualify". At this time, we have not been disqualified. I have made multiple attempts to contact our representative, as well as requesting contact for a supervisor. I have not gotten feedback in weeks. I have been unable to request a refund. I have been unable to speak to anyone in regards to my issue. This is unacceptable.

  Business Response

  Date: 06/21/2023

  ****************, thank you for speaking with our director yesterday regarding your GSA application. It is our understanding that we will continue to work on your GSA application and that we will be submitting the application to GSA as soon as it is completed. At this time, we believe that there will be no qualification issues. In the unlikely event of a rejection from GSA, we have agreed to refund you in full or resubmit the application at your direction. You will also contact the Better Business Bureau and advise them that your complaint has been resolved as stated above. Thank you for your assistance in this regard.

  Customer Answer

  Date: 07/19/2023

  ---------- Forwarded message ---------
  From: ****** ****** <*.******@********.com>
  Date: Wed, Jul 19, 2023 at 12:17 PM
  Subject: Re: ID # ********- Eastman and Pearse
  To: <[email protected]>
  

  
  Please be advised that this matter has been resolved fairly and amicably between myself and Eastman and Pearse. They have been great in working with me to come to a conclusion that satisfies both parties. 

  
  

  Thank you. 

  
  

  Best regards,

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2023 we paid $6500.00 to Eastman and Pearse for aide in completing an application for a GSA contract. Invoice number ******/Payment number *****. We were told that the application process would take between 30 and 90 day to complete depending on our response time. During the first two weeks of February, we communicated by email with the multiple departments of the company. Each time someone would email a request for information we would promptly reply with the answer or document. We have communicated with five different people regarding the steps to getting this application going. Everything was moving along until February 17th. We received an email requesting information, which we again promptly replied with the info requested. We waited a few days to get instructions with the next steps due, it did not come. We since have sent multiple emails copying all five people that we have communicated with during this process. We have also left multiple voicemails asking them if they received the information from us and what the next step is. As of March 14th we have had no reply or no call back from anyone in almost 30 days. Again, we were told if responsive when the ball was in our court total application time was possible to be 30 days. As a small business we are not able to afford this much down time without any idea of when we would see results from our investment. Especially with not having any response from this company in almost 30 days. This process is not been anything close to what we were told when it was sold to us and would like a refund.

  Business Response

  Date: 05/07/2023

  --------- Forwarded message ---------
  From: *** <***@eastmanandpearse.com>
  Date: Fri, May 5, 2023 at 9:21 AM
  Subject: Re: Eastman and Pearse
  To: Dispute Resolution Team <[email protected]>
  
  

  Response for BBB            

   

  Eastman and Pearse has been consistently working with ******** ********** on completing their services. Two portions of their service have been completed at this time (SAM and State Registrations). The most recent contact was this week on May 2^nd where our team contacted them to discuss the next steps. After reviewing their account, we found that they have not expressed any issues up to this point. In reading their complaint there seems to be some dissatisfaction but they have not communicated that with us. We are willing to accommodate them in any way, whether it be to continue with their services or to refund their purchase.  They just need to let us know what their preference is. Unfortunately, we did not receive the notification of the complaint when it was made, otherwise we would have responded right away to alleviate any issues. Thank you. 

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19595383, and find that this resolution is satisfactory to me. 
  
  --------- Forwarded message ---------
  From: ****** ********* <******@******************.com>
  Date: Thu, May 18, 2023 at 1:00 PM
  Subject: Update for case/claim #******** ******** v. Eastman&Pierce
  To: <[email protected]>
  
  

  Good Afternoon,

  After the initial claim (#********) was made on 3/14/2023, we received an email from our Readiness Advisor on 3/17/2023. We have received follow-up emails every week since. With the help of our Advisor we have completed some of the process to date, since the initial claim was filed. We will continue to work with our Advisor to complete the rest. 

  You can close this case, and if possible update their rating, as we are now happy with the results we have been seeing since the claim date. 

  --
  ****** *********
  Office Manager
  ******** ********** ********, Inc.
  
  
  Regards,
  
  
  
  ***** ********