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Business Profile

Software Testing

Deltek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

This profile includes complaints for Deltek's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deltek has 2 locations, listed below.

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    • Deltek

      2291 Wood Oak Dr Herndon, VA 20171-6006

    • Deltek

      13880 Dulles Corner Ln Herndon, VA 20171-4685

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company has been with Deltek for 2 years. For 2 years Deltek is supposed to provide leads for government contracts. For 2 years we didn't get enough opportunities to close deals from them. Their system is clunky and their search results aren't good. We should have cancelled after the first year because there was no return on investment. However, close to the renewal period they sent their customer success person after us and had a "search and rescue" team member set up to help save the account. They showed us slightly better search results for leads, however the 2nd year we found out it has a seasonality to it. By the 2nd year we told them we were done. Again, they deployed their "search and rescue" team to help try and save us. They had even lowered the price to try and get us to renew. We had already told them no multiple times. The renewal date came, and they renewed us. They are now asking for the money that we "owe" them even though we clearly said multiple times we didn't want to renew. They asked for proof multiple times. When we provided proof, they said we made it up. At this point it's a he said/she said argument. Finally, they told us that we are locked in no matter what and they are going to send us to collections. During the 2 years there was another issue with a FOIA request. In order to do that, Deltek apparently charges you $100 for it. We didn't know that and they charged our card unknowingly. We didn't mind because we wanted the information from the ***** It's been a year and a half and we still have not received the info for the ***** They say the $100 is non refundable. We should have received the info within 30 days. We should have issued a chargeback on that charge.This is not how you do business in my opinion. First of all, why do they want to keep a client that is unhappy with you? Second, if we hadn't expressed our desire to cancel, why did you send a search and rescue team to save us. And 3rd, why did you drop the price? Terrible.

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