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Business Profile

Relocation Services

Caring Transitions of Greater Richmond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/12/24 I won what is called a lot (of vinyl record albums) from a Richmond, VA-based auction house. As I usually do, when I place my bid I include the following line in the notes to the auction house: "Items will need to be shipped. Thank you!" While that is more than enough for most locations, this auction house (who I have actually worked with before) refused to acknowledge the note. When I followed up asking about the lot I was told I forfeited it and was unable to get my purchase since I had not EMAILED them directly and picked the items up. So I paid for something I was unable to get and have had zero assistance from the location since

    Business Response

    Date: 12/04/2023

    Hi *******, our records show that we had no contact from you regarding shipping your items until 2 days after the auction pick-up. Since you had shopped with us before and always requested shipping in advance, we assumed a local pickup will be made during the pickup time. If items are not picked up during the pickup time allotted and we are not contacted by the bidder before or during the pickup timeframe, they are considered forfeited. These terms are clearly stated in our Terms and Conditions. You were not banned from our site until you filed a claim with your credit card company/PayPal and had the money reimbursed to your account. We have responded timely and have answered all emails you have sent to us.   

Caring Transitions of Greater Richmond is NOT a BBB Accredited Business.

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