Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** for JJ Smith Online. . I have inquired on an order update via ************* with no response. My package should have arrived February 4th but there has been no update since the 3rd if February in regard to tracking. While the post office says I just have to wait it may be lost and to contact the provider who does not answer. Are you able to provide an update on my order please and if there is none please refund me for my package. I ordered the bundle, liver, tummy and blood focus.

  Business Response

  Date: 02/19/2025

  This has been resolved per email communication on 2/13/25. As mentioned, I'm not certain why our first email response wasn't received but happy to see that your package has now been received and both lines of communication, on email and social, are clear! Have a great day.

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ********
  
  
  
  

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Skin Focus for thirty days and decided that I wanted to continue with the product, so I purchased online again to get the subscription. On June 29th, I placed the order, but you're FORCED to repurchase the product before signing up for the monthly subscription. Well, I bought the product one month before try it, so I only needed the subscription going forward. When I realized that the system automatically placed two orders, I was charged $36.99 and $41.04 (see attachment). I emailed customer service to tell them I only needed the monthly subscription and to credit the difference back. On July 1, they only credited back $36, turned around, and billed me again for $41.04 on July 3rd. So that's 2 charges for 1 product. I've emailed customer service several times and am still waiting for a response. I want to be credited back $41.04, .99 for the other item and cancel my subscription. Thank you.

  Business Response

  Date: 07/29/2024

  Hi *********! We have resolved your complaint but I would like to confirm that we only received one email from you (screenshot attached). Please be sure to email only ********************************** going forward. Regarding the subscriptions, I would like to clarify that in order to start a subscription you have to place an order. In this case it appears you didn't realize that your very first order was actually a subscription order so when you decided to open a new subscription you then had 2 subscriptions, hence the back to back orders. But, in opening your 2nd subscription you also accepted the upsell to receive a 2nd bottle at a discount which is why your order had 2 bottles, which we removed 1 for you. All is clear now though as we have cancelled your subscriptions and issued a refund on your order of $41.04. Please allow 5-7 business days for funds to return to your AMEX. Have a great day.

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against JJ SMITH (liver focus) Order was placed on Jan 5, 2024 **** tracking #****************************** shows item at same spot since 1/12. Post office states the package is lost and I should contact the company the order was from. I have emailed ********************************** 10 times or more but keep getting the general automated reply message. Tried calling a random # I found online ************** and left a message 3 times. No communication from the company. I would just like to have my money back for product never received. Its almost impossible to contact an actual person and/or to have my issue resolved. Please assist

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two supplements from her website under the impression it was worth buying it. When I received it, one of the supplements had an ingredient that I had a severe side effect from it the past. The other one was made of nothing but magnesium which does many thing to the body but not weight loss. Its good for bones, skin and hair. I use both lotion made with it and a liquid. There is no way to return anything or even a number to call customer service. The return address is a PO BOX. There was no paperwork inside the plastic bag it was mailed in.I want to return both bottles and get refunded. They are both still sealed..

  Business Response

  Date: 07/24/2023

  Hi *****, sorry to hear you had a reaction. You can reach us at *********************************** our daily support team will be able to assist as we accept returns on unopened bottles. We look forward to hearing from you so we can further assist!

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attached the emails to this complaint. It's completely unacceptable for them to take my money & then never give me my order or my refund. No phone number to contact them at all! I also ordered liver focus it did arrive without issue, but the Tummy focus never came. Now I don't get any response back at all from anyone except that automatic email they send saying someone will be in contact with you. All lies!

  Business Response

  Date: 07/14/2023

  Hi *******,

  We are sorry to hear of your disappointment but from our perspective we gave you the best possible customer service we could have, considering **** somehow lost your package. Our records show back and forth emails between you and customer service about your lost package starting 6/24, of which I have attached a couple of responses. We also refunded you for your lost package on June 27th, screenshots of this activity is also attached. With the refund given, you should be able to purchase the product again but we do apologize for the inconvenience with ****.

  Best,

  Customer Support

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  

  
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased weight loss bundle on 4/27/23 for $93 and was really excited to get started. After two weeks and no product, I received one of the many sales pitch emails from the company stating one of the products in the bundle is back in stock so order now before its gone. No mention when I placed my order that the product is out of stock. I reached out to customer service who promptly replied but needed my order number and then failed to respond to subsequent emails. I just noticed a tracking number updated showing product is on its way expected Friday which means a full 3.5 weeks to receive my order. If this is a one month supply, am I literally supposed to place another order within a week of starting it as to not run out?! Absolutely ridiculous that JJ Smith doesn't have faster distribution. And she should cut off orders when supply cannot keep up with demand. I remembered there being a frustrating delay when I purchased the liver cleanse a few years ago but hoped it would be better this time. Nope, here I am frustrated again! Use caution unless you want to buy products a month in advance of when you need them. Order #******

  Business Response

  Date: 05/19/2023

  Hello ****,

  We absolutely understand your frustration and apologize for the inconvenience as we experienced a delay beyond our control.  This delay is outside of our normal operations of shipping within 3-5 days and most of our customers are aware of this, which is why the concern grew. Also, we are sorry you feel as if your emails were ignored but I'm showing here that all were replied to, although I do see it took a while for us to get on the same page regarding your order number, but eventually we did. Otherwise, we made sure to respond to all inquiries within ***** hours to keep our customers informed.Thankfully we are all caught up today and have put procedures in place to avoid this in the future, to the best of our ability, as we pride ourselves on timely shipment! Again, sincere apologies and we do appreciate your business!

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27th of February i ordered liver focus and tummy focus ,my address is Flat 17 The ****** ,********************* .I had never received those and my account was debited can I please have the refund thank you

  Business Response

  Date: 04/24/2023

  Hi, 

  It appears this order has been fulfilled and shipping information was emailed on February 28th (see attached screenshot direct from Shopify). Please let us know if we can further assist!

  Thanks,

  Customer Support

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still not happy with your response I have never received my package hence I wrote to you 
   
  Regards,
  
  ***************************
  
  
  
  
  

  Business Response

  Date: 05/02/2023

  Hi ******,

  Thank you for ************ as I looked a little further into the tracking number that was sent and it is showing that we shipped on February 28th via **** First **************************** The package was in route March 1st - March 6th but this is where it stops, on March 6th at ************************************************************* **** facility. I highly recommend reaching out to them as it could still be there! Tracking number LB431536404US... ******************************************************************************

  I hope this helps.

  Customer Support

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Products online Dates -03/04/2023 I was cashing out and the payment said that my card was invalid I redid the transaction thinking. I put the card number in wrong so I proceed with another card it said the same thing again and then I notice that the money was return right away on my debit card so I look and my credit card statement and it charged my card three (3) TIMES I never received my money or the product and it's now 3/24/2023. PLEASE PLEASE HELP!

  Business Response

  Date: 03/26/2023

  Hi ******!

  We are sorry to hear this. Please send an email to ********************************** with your order number and / or email associated with purchase as we do not show any orders in our system under ***********************************. (refer to attached screenshot) It would also help for you to share the link used to make your purchase and any order confirmations received.

  Thanks so much,

  Customer Support

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took my money for two bottles of pills that was sent back to her. Been corresponding through email with the company about my refund once their package was delivered back to them. It was delivered back to them on October 5, 2022. They refuse to send me my refund back, not only that. I sent email yesterday on October 13, 2022 asking about my refund and they sent a message back asking me did I send both bottles back. Why would I keep something I dont use when I never purchased in the beginning. They got their merchandise back so why not refund my money. I sent tracking to them and sent a picture of the package with tracking number. Now its like they trying to put it like I didnt send both bottles back. I dont steal. Im on social security and disability and I have no extra money to just give away. What I want is my $71.44 back. Its not that hard when you making millions off people. I pulled up her revenue. Just refund my money!!! Thats considered stealing and fraud because you know you got your product so why take from the poor when you know you make ***** times what I make. I dont need no one weight loss products because they dont work. There is no magic to weight loss. You have to get out and get fit on your own. I wouldnt recommend this company because they all about taking people money that dont belong to them.