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Business Profile

Horse Supplies

Hawks Nest Professional Quarter Horses, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a saddle and accompanying tack from the business owner, Mr. ********** ***********************, on January 5, 2024 for $1,330.00. He was the farrier at the barn where I board my horse and the barn assistant manager recommended I talk to him about a saddle. That is how this transaction came about.At the time of purchase, we discussed my inexperience with horses, and with saddles and tack - especially for my gaited horse. There was never any mention of a 30-day return policy.He tested the saddle on my horse and said it fit him well, but acknowledged that, given my inexperience, my horse wasn't safe to ride without refresher training. He recommended I consider sending him to his business for 6-weeks. I did not do this because I could not afford it.Due to weather, illness, and my horse's health issues, I've not yet ridden in the saddle. Recently, I tried it and it was too big for me. I didn't feel safe or secure in it. Also, I had a professional saddle fitter check the saddle and he told me the saddle was actually too long for my horse's back and did not fit him comfortably. I contacted **************** telling him the saddle was too big for me and asked him for a refund, especially since I still hadn't received all of the tack that I paid for on January 5th. He told me all sales are final and that he has a 30-day return policy.I reminded him of our conversations and that given my circumstances, a 30 day return policy wouldn't have made sense. I also told him he hasn't yet delivered all of tack I purchased. Still, he refuses to give me a refund and says he'll bring the rest of the tack to the barn next time he comes out.

    Customer Answer

    Date: 07/15/2024

    Thank you so much for your efforts.  No....I have not heard back from the company. It does not accept texts or calls from me, either.

Hawks Nest Professional Quarter Horses, LLC is NOT a BBB Accredited Business.

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