Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the The Approachable Accountant to do our taxes, both our joint and partnership taxes. We asked if she can handle taxes for our rental property in Alabama. Ms. ***** agreed to do our taxes around 16 Mar 2022 and said she had plenty of time to complete out taxes. We sent her our tax information and completed her forms immediately. We asked for a meeting with her to discuss our taxes she never scheduled a meeting. We asked her repeatedly if she needed more information from us, she refused to talk to us, instead her husband, ******* ***** contacted us, he has no tax preparer background/qualifications, he said she didn’t need more information. We were told that she had no issues with our taxes, she didn’t need any more information and would complete our taxes well ahead of schedule. She didn’t send our tax returns until the evening of 18 Apr 2022 (deadline was 18 Apr), we didn’t have any time to review our taxes, we had to sign our returns to make the deadline. She did not give us the proper voucher/method in order to pay our Alabama taxes and we told her husband, ******* ***** this immediately on the evening of 18 Apr 2020 and informed The Approachable Accountant in a follow-up email after we I spoke to the AL Department of Revenue. She refused to calculate a penalty. Ms. ***** said that the Alabama Department of Revenue would inform us later in the summer what we owed in penalties, according to the Alabama Department of Revenue, she was wrong, they do not send out letters telling people the amount of their penalty. We have no way of actually paying our taxes because she filed the wrong paperwork. We paid our taxes immediately by credit card approx $4K to ACI per her instructions. We received a letter from the AL Department of Revenue in early June 2022 that our taxes were not paid, apparently she filed our taxes incorrectly. She refuses to fix her mistake, we sent the June 2022 letter to the The Approachable Accountant multiple times and she did not respond!

  Business Response

  Date: 08/15/2022

  To Whom It May Concern: 
  I am in receipt of the initial complaint and supporting documents for the subject matter. 
  I am not in the habit of responding to baseless complaints, but in this instance, both *** ****’s general  behavior and the allegations are so egregious that I feel compelled to reply. It is my position that ***  **** has no legitimate dispute with me and there is nothing to resolve. 
  It should be noted that I am bound by professional standards to maintain confidentiality; however, ***  ****’s disclosure of information related to the engagement invites disclosure of certain information.  Some information, specifically any personally identifiable information that is not publicly available, may  be redacted. 
  Please be advised that I use a practice management system that captures the time and date of any  activity in the client portal, including creation, transmission, submission and electronic signatures  executed for all messages, emails, contracts and organizers. I employ this system to keep records  because of clients like *** ****, who cannot be trusted to conduct themselves with integrity. 
  Below you will find my response to *** ****’s complaint, line by line. In addition, I will provide  documents and emails he conveniently omitted from his submission. 

  We paid The Approachable Accountant to do our taxes, both our joint and partnership taxes.
  This statement is accurate.
  We asked if she can handle taxes for our rental property in Alabama,
  This statement is accurate.
  *** ***** agreed to do our taxes around 16 Mar 2022 and said she had plenty of time to complete out (sic) taxes.
  This statement is not entirely accurate. On 16 March, the partnership return was already late.
  While I agreed to do the work and said that I should be able to complete the individual return on time, I did not state there was “plenty of time.” It is a common practice in the accounting profession to file extensions for returns originated thirty days or fewer before the tax deadline.
  There was no warranty, express or implied, as to the date when their returns would be completed.
  Moreover, even if I had stated that there was plenty of time on March 16, that should not have been construed to mean that there would be ample time to complete the returns if the ****s did not timely submit the required documents. More information regarding the timeline follows.
  We sent her our tax information and completed her forms immediately.
  This statement is inaccurate. I do not believe that the ****s’ response times can be described as “immediately.”
  I prepared and sent a Letter of Engagement (contract) for the individual return to the ****s via our secure client portal on March 18. **. **** viewed the contract three times on March 20. At 5:10pm on March 20, I received the following message from ***. ****’s client portal account:

  Hi *** *****, this is ***** ** ****.  I paid the $100 invoice. My wife ***** ** **** jand I just activated our accounts. I just signed the contract but it registered as ***** **** signed time stamp, not me. Please advise.  I signed it with my middle initial, should we include our middle initial when sign the contract and other paperwork?  I'll be the primary email address since I'll be in charge of sending most of the documents. How does ***** sign her contract? 

  Thank you, *****

  Mar- 20-2022, 5:10 PM

  This message contains false information. In fact, **** ****, or someone using her account, signed the Letter of Engagement at 9:20pm, more than four hours after *** **** claimed that he had electronically signed it and **** **** had not. *** **** did not sign the individual letter of engagement until two days later, on March 22 at 9:52pm. The Letter of Engagement states specifically that we do not begin work until the deposit invoice is paid and the Letter of Engagement is signed. Further, the Letter of Engagement states specifically that we would file an extension for any returns not completed by April 4.
  The Letter of Engagement for the business return was created and sent for signature on April 10. It was signed almost immediately.
  The tax organizer was created on March 25 and viewed by *** **** on March 26. He did not complete, certify and submit the tax organizer until 11:12pm on March 27. During the course of completing the organizer, *** **** provided a total of 8 documents as follows:
  • 2020 individual tax return documents
  • Passwords for both individual and business tax returns for 2020
  • Copies of drivers license for both **. and **** **** (4 documents total showing front and back)
  • IRS Advanced (sic) Child Tax Credit letters for both **. and **** **** (2 documents total)
  The majority of the ****s’ documents were not uploaded until March 30, eight days after signing the Letter of Engagement and five after the Organizer was created. This timeline is verifiable through the audit trail function of our secure client portal, available upon request.

  We asked for a meeting with her to discuss out taxes she never scheduled a meeting.
  This statement is inaccurate. Question 1 of our tax organizer asks whether the client would like to schedule an intake call, to which *** **** responded yes; however, we do not consider that response to be a meeting request. On the home screen of the client portal, there is a calendar icon and a clickable link to schedule an appointment, as shown below:

  In addition, there are (were) links to schedule appointments on our web site, ******** page, and ****** Your Business page. Finally, our initial message to the ****s in the client portal asks them to reply to that message with any questions. We received no replies to that message.
  We asked her repeatedly if she needed more information from us,
  This statement is accurate to a degree. *** **** contacted us countless times by all channels available to him, including multiple phone calls on April 18 that interrupted my work as well as calls with other clients.
  she refused to talk to us,
  This is a gross mischaracterization of the situation. In order to be fair to our clients, it is the firm’s practice to respond to messages in the order received. *** *****s behavior was so obnoxious that we responded to him out of turn in a fruitless effort to stop his repeated phone calls. I did not “refuse” to speak to *** **** until after his tax returns were filed and his behavior grew more obnoxious and concerning to the level of intolerable. *** **** seems to suffer the misapprehension that he was my only active client. 
  instead her husband, ******* *****,
  This statement is accurate; ******* ***** is my husband
  contacted us,
  This statement is accurate. He both sent a message (see below) and spoke with *** **** repeatedly.
  he has no tax preparer background/qualifications
  This statement is inaccurate. *** ***** works in my firm, holds a J.D. from ******** University’s ******** School of Law, an IRS Preparer Tax Identification Number (PTIN) and has completed continuing education requirements in the area of taxation. I should add that *** ***** acted in an administrative capacity for which he is vastly overqualified. On April 18, I asked *** ***** to take *** ****’s calls because I was concerned with helping other clients, and because *** ****’s behavior toward me was disrespectful to the point of abusive.
  he said she didn’t need any more information. We were told that she had no issues with our taxes, she didn’t need any more information, and would complete our taxes well ahead of schedule.
  This statement is partially accurate. On April 15, *** ***** sent the message shown below through the client portal:

  Hi, this is ******* ***** from The Approachable Accountant.  ***** asked me to let you know that she is working on your partnership return right now and she does not believe that any additional documents will be required.  

  Your individual return is complete except for the partnership ***, which ***** is putting together as part of your partnership return.  Once *** is complete, she will be able to finish your individual return.  

  She said that she is confident that the returns will be completed will in advance of the deadline, possibly as early as tomorrow.  

  Thank you!

  *******

  Apr-15-2022 4:24 PM

  While I disagree with the assertion that *** *****’s statements were absolutes, the part of *** ****’s statement that is completely inaccurate is that I had “no issues” with the ****s’ tax return.
  As part of the tax return process, I require clients to submit copies of the prior year tax return. 
  The ****s’ 2020 tax return reflected potential irregularities in the handling of their Alabama rental property, which I discussed with *** ****. Specifically, **** & ********** filed a Form **** Partnership for tax year 2020 but did not legally form the partnership until 2021. Further, there was no Alabama state return filed for the partnership for 2020, even though Alabama is the only state where the partnership had revenue activity. *** **** attempted to involve me in resolving that issue with his previous tax preparer. 
  As this complaint pertains to the business tax return that was already late when *** **** initiated contact with me, there was no possibility that the return would be completed “well ahead of schedule” or “well in advance of the deadline.” *** ***** had no direct knowledge of the ****s’ tax returns at that point, and his statement was general, not a guarantee. I’ll further add that “well ahead” is a subjective term and our understanding of that term likely differs.

   She didn’t send our tax returns until the evening of 18 Apr 2022 (deadline was 18 Apr)
  This statement is accurate. The filing deadline was at midnight on April 18.
  we didn’t have any time to review our taxes, we had to sign our returns to make the deadline
  This statement is inaccurate. I prepared a video and uploaded the draft return at 6:36pm on April 18, more than five hours prior to the deadline. *** **** accessed the video at 6:43pm.
  *** **** found time to call us repeatedly on the evening of April 18 to insist that I had to arrange for payment of his Alabama tax liability, even after *** ***** and I both explained to him repeatedly that we could not. This suggests that not only did he have time to review the return, he had in fact reviewed it.
  The ****s’ tax returns were not the last returns to be prepared that evening. In all, we presented eight tax returns for signature on April 18. Our other clients managed to review and sign their returns without incident, in spite of *** ****’s interference with the firm’s operations, which involved repeated phone calls that tied up our phone lines for hours.
  I cannot stress strongly enough that the ****s did not have to sign the returns to meet the deadline. The partnership return was due in March, and the deadline for that return had passed before they contacted me. The ****s could have requested that I file an extension on the individual return and paid the Federal amount due. No penalties would have accrued if they had chosen that option. The Letter of Engagement states, in part:
  

  “… we will file a request for automatic extension on your behalf. It is an extension of time to file, not time to pay. If there is an outstanding tax liability, it is due on April 18, 2022, regardless of whether an extension was filed. It is your responsibility to pay your tax liability by that date. The law imposes penalties when taxpayers underestimate their tax liability. Penalties and interest applied due to underpayment or late payment are solely the responsibility of the taxpayer.
  Ultimately, the taxpayer bears primary responsibility for the accuracy and completeness of the filed return. Accordingly, you should review all tax return documents carefully before signing them…”

  She did not give us the proper voucher/method in order to pay our Alabama taxes and we told her husband, ******* ***** this immediately on the evening of 18 Apr 2020 and informed The Approachable Accountant in a follow-up email after we I (sic) spoke to the AL Department of Revenue.
  This statement is technically true as written; however, it ignores important realities. I provided *** **** with the information below when I presented his tax returns. This information is provided by my professional tax software company when the return is completed and ready for presentation. Please note that it stipulates that 1) only payments of less than $750 may be paid by electronic funds withdrawal when e-filing and 2) no voucher is produced for PTE (pass through entity, such as a partnership) payments by Alabama statute. In other words, Alabama law prohibits me from providing a voucher and there is no “proper voucher.

  Further, had *** **** made the estimated tax payments to Alabama as required by law, I would have been able to pay any balance due through electronic funds withdrawal.

  My sole failing in preparing these tax returns is that I did not know about the $750 limitation prior to receiving this message; however, ultimately
  it is a moot point. In the days following April 18, I learned that the ****s had never registered their business as required with the State of
  Alabama. **** *** ********** has been consistently out of compliance with ******* County and the City of **********, AL since 2010. Below is
  the help desk message *** **** received from the Alabama Department of Revenue that he shared in his complaint:

  I prepared and e-filed both of the forms mentioned in this message on April 18. Both the IRS and the Commonwealth of Virginia acknowledged
  their respective returns on April 18, but the State of Alabama did not process their acknowledgement until April 20. The Alabama Department of
  Revenue agent would not have had access to the return at the time of this exchange with *** ****.

  She refused to calculate the penalty.
  This is an accurate statement; however, I am not required by the engagement to calculate the penalty. The Letter of Engagement signed by the ****s states the following, in part:
  “Our engagement to prepare your 2021 tax returns will conclude with the delivery of completed returns to you.”
  “This engagement does not include any additional services, including but not limited to…calculations…”
  Copies of both Letters of Engagement signed by the ****s are attached to this submission.
  *** ***** said that the Alabama Department of Revenue would inform us later in the summer what we owed in penalties. According to the Alabama Department of Revenue, she was wrong, they do not send out letters telling people the amount of their penalty.
  The Letter of Engagement clearly states that, “Contacting the IRS and other agencies on your behalf…(are) not included in this engagement.” In an effort to stop **. ****’s ceaseless badgering, I made an exception and contacted the Alabama Department of Revenue and relayed what they told me.
  The claim that the Alabama Department of Revenue would not notify the ****s of the amount due is ridiculous on its face and warrants no further response.
  We have no way of actually paying our taxes

  This statement is provably false. I twice provided the ****s with the information required to pay their Alabama tax liabilities, once when I presented the return and again on April 26, 2022. The payment instructions initially presented with the tax return were provided by my highly regarded professional tax software and include two options for payment. One of these options is officialpayments.com, which is the web address for ACI Payments. As evidenced by the receipt submitted with this complaint, that is ultimately how **. **** paid his taxes. 
  This allegation is further proof that **. **** does not pay attention to the information presented to him.
  On April 18, **. **** complained us that the link in the instructions did not work. I then provided the following link:

  He was unable to pay his taxes using that link because, unbeknownst to me at the time, he had failed obtain an Alabama tax account number for his rental activities.
  Finally, the assertion that an adult in a position of responsibility and access to the internet could find no way to pay his taxes is ludicrous. A simple Google search for “Alabama Department of Revenue pay taxes” returns this result:

  On this page, there are several options for payment. The first is “CREATE AN ACCOUNT.” In the middle of the page is a block called “INCOME TAX,” and following that link takes you to this page:

  which ultimately leads to ACI Payments, one of the two options I provided to him on April 18.

  because she filed the wrong paperwork.
  This statement is provably false and potentially actionable. I correctly prepared and timely e-filed all of the tax returns required by this engagement, including the Alabama Business Tax Summary and the Alabama Nonresident Composite Return for **** and Associates, and the ****s’ personal Alabama Nonresident return.
  We paid our taxes immediately by credit card, approximately $4k to ACI per her instructions.
  This statement is inaccurate. **. **** again demonstrates his tendency to play fast and loose with the facts. According to the document submitted with this complaint, **. **** paid his taxes via ACI on May 2, 2022. That is hardly “immediate.”
  Further, **. **** did not pay the taxes per my instructions. On the contrary, he ignored my instructions and paid the taxes per the attached April 20, 2022 email from the Alabama Department of Revenue to **. ****, which directs him to pay via ACI. That means that twelve days elapsed between the time that the Alabama Department of Revenue directed him to pay via ACI and the time he actually processed that payment. Why?
  The same email explains that the agency would send an Online Filing Letter to the ****s upon processing their return. **. **** subsequently asked me when he would receive that letter, in spite of various recitations in the Letter of Engagement, verbal and written explanations that my obligations to him under our agreement concluded with the delivery of his tax return. 
  We received a letter from the AL Department of Revenue in early June 2022 that our taxes were not paid.
  If such a letter exists, I have not seen it. I will note, however, that **. **** provided with this complaint a letter from the Alabama Department of Revenue dated June 1, and what he alleges is not at all what that letter says. This is yet more evidence that **. **** is quick to react, allege and demand rather than reading the information and agreements provided to him.

  The submitted letter requests additional information; specifically, a copy of the Alabama *** from all distributors. The ***s from **** and Associates were included with the ****s’ individual return and the ****s were provided with copies of their individual ***s in the business tax return package. All they had to do is submit copies of the ***s to the Department of Revenue to satisfy the requirements of the letter.
  This letter does not indicate that I failed to prepare and file accurate tax returns. It could be a random verification, it could be that there are issues related to the fact that **** and ********** did not have an established tax payments account, or it could be that the ****s had income from other partnerships or corporations that they failed to provide to me.

  The foregoing response assumes that **. **** misrepresented the letter he received and submitted with this complaint. If there is, in fact, a letter from the Alabama Department of Revenue stating that their taxes were not paid, that contradicts his earlier complaint that, ”According to the Alabama Department of Revenue, she was wrong, they do not send out letters telling people the amount of their penalty.” Common sense tells us that if the ****s paid their basic tax liability in full via ACI Payments on May 2, 2022 and received a letter with a balance due in early June, the Alabama Department of Revenue does, in fact, send out letters telling people the amount of their penalty. 
  If there is no such collection letter, he is simply lying.
  She refuses to fix her mistake
  This statement is inaccurate. I did not make a mistake. What I “refuse” is to be bullied and harangued.
  We sent the June 2022 letter to The Approachable Accountant multiple times and she did not respond.
  Note that **. **** refers to “the June letter” in the singular, suggesting that the letter submitted with the complaint is the only letter and they did not, in fact, receive a letter from the Alabama Department of Revenue stating that their taxes were not paid.
  Again, if such a letter exists, I have not seen it. The statement that I did not respond is accurate.
  My obligation to respond ended long ago, but there is another reason why I have not received that letter. It is clear in the engagement letter that all documents related to the tax returns must be uploaded to the client portal. **. **** last logged in to the client portal on July 21, 2022 but did not upload the alleged letter at that time.

  On April 26, 2022, I asked **. **** via email to stop harassing me, and subsequently blocked his email and phone number.
  On May 9, 2022, ***. **** contacted me regarding a letter they had received from the IRS about their return. Again, per the Letter of Engagement, my obligation ended with delivery of the tax returns; however, Audit Protection services are included in my fee for individual tax preparation and any subsequent Notices should be addressed through that service. In yet another effort to appease the ****s, out of courtesy rather than obligation, I researched the matter and determined that I had correctly reported the information provided to me in the Organizer (again, completed, certified and submitted by **. ****) with regard to the application of an overpayment from a prior year.
  I further extended myself to provide ***. **** with proof, asked her to direct any further inquiries to the Audit Protection service, and informed her that I would not respond to any further messages from her or **. ****. I have reason to believe that **. **** has regular access to his wife’s email account and phone, so I subsequently blocked both.
  My business mailing address is printed at the bottom of the tax returns, and I can confirm that I did not receive a copy of the letter or any inquiry by mail.

  Summary
  • **. ****’s complaint contains provably false statements and material misrepresentations of our business relationship.
  • **. **** conflates what he feels entitled to and what he wants me to do with what he hired me to do and what I agreed to do.
  • Provably, **. **** has demonstrated a long-standing disregard for his obligations as a real estate investor, business owner, and taxpayer.
  • **. **** apparently signed our Letters of Engagement with no intention of adhering to the agreements. Alternatively, he did not read them before signing.
  • The **** and ********** tax returns were due on March 15, 2022, prior to **. ****’s contact with me; therefore, his assertion that he was forced to sign the returns without ample time to review them before the deadline is specious at best.
  • Despite **. ****’s insistence that I had an obligation to arrange for payment of his taxes, there is no provision of the Letters of Engagement that requires me to do so.
  • **** and ********** was required to make estimated tax payments for 2021, with the final payment due on December 15, 2021, which was three months prior to their initial contact with me. No such payments were made.
  • Contrary to the assertions in this complaint, **. **** did not timely complete our paperwork and submit his documents and information.
  • **. **** did not read and/or understand emails and messages from our firm, and/or he refuses to acknowledge the content.
  • **. **** did not listen, instead choosing to talk over the professionals trying to provide information and explanations. He uses expressions such as, “don’t you agree that…” and “It is your responsibility,” when it has been made clear that I do not agree and that it is not my responsibility to do what he wants. This practice is commonly referred to as gaslighting.
  • I prepared and e-filed Federal and state returns for both **** and ********** and **. and ***. **** as agreed.
  • I prepared the returns accurately based on the information provided to me.
  • **. **** refuses to acknowledge his responsibilities as a real estate investor in Alabama, a partner in **** and **********, and a client of this firm.
  • **. **** insisted that I perform administrative tasks related to **** and Associates that were never part of this engagement.
  • **. **** repeatedly demanded that I pay his tax liabilities to the State of Alabama, even after I explained to him that I had no facility to do that because the amount owed exceeded the $750 limitation of my software. Had **. **** made the required estimated tax payments due September 15 and December 15, 2021, I would have been able to pay any remaining balance due of less than $750 through my tax software.
  • I went far beyond the scope of the engagements in an effort to help and appease **. ****.
  Please see attached document provided to **. **** on April 26 which represents out-of-scope work performed in an attempt to help **. **** address his long-unmet responsibilities as a business owner in Alabama.

  • **. **** repeatedly harassed me and interfered with my work on April 18 and after the engagement was concluded. His abusive, volatile and obsessive behavior nearly compelled me to file a criminal complaint or restraining order against him.
  With regard to the “desired settlement” as stated in the complaint, the contracted work was completed in April, and I will not be issuing any refund.
  **. ****’s complaint is rife with inaccuracies and outright lies, some of which are libelous and potentially actionable. Accordingly, I want to be clear that his full complaint and my response are under review of counsel, and there will be no further discussion through these channels and no negotiations. I have expended more time on **. **** and his imagined entitlements, and I am done.

  Customer Answer

  Date: 08/25/2022

  Bottom Line Upfront – **. *****’s reply to my complaint proves that she is a menace to clients. Her business model of threatening legal action (her husband is a lawyer as she points out) if a client dares complains about her incompetence and not doing her job requires a warning about her unethical practices. **. ***** still doing client’s taxes on the evening of the tax deadline and not meeting her clients to go over their tax returns and not providing sufficient time for clients to ask questions requires a warning about her company’s practices. **. ***** got our business by indicating that she would complete our tax returns well ahead of the deadline, she blatantly lied. I stated that we wanted to meet with her in person to go over our tax return, she said she does it virtually. She didn’t meet with us at all to go over our tax return, which is standard practice by accountants. **. ***** blatantly lied and didn’t honor her commitments, she has no integrity. She agreed to do too many clients’ taxes out of greed and was still doing a lot of tax returns the evening of the deadline, which is irresponsible. Ethical accounting firms are honest and don’t take on additional clients once they’ve reached a certain number. Her videos which briefly goes over tax returns have no value, it’s not a comprehensive review of people’s taxes and there is no interaction. I never heard of such a practice. She even stated on one of her mass emails to clients that some people were not even going to get her videos. Her video does prove that she never believed there were any irregularities with our past taxes or rental property. It was only after I asked about processing our AL tax payment and complained to her, that she outright lied and said there were irregularities. Owning rental property in Alabama is not considered owning a business, I confirmed this with the AL Department of Revenue, so her accusations of gross violations were blatant lies meant to scare us and detract from her incompetence. We always had professional accountants do our taxes. Accountants give clients vouchers so they can pay their taxes, she didn’t, she didn’t complete her job. We shouldn’t have to pay my taxes our credit card with a $100 service fee because she doesn’t know how to produce a voucher. I was told by the AL Department of Revenue that my accountant’s software should produce a voucher. **. ***** obviously wasn’t equipped to do AL taxes, she lied when she said that she could do AL taxes. Her statement that no voucher is produced for PTE (pass through entity, such as a partnership) payments by Alabama statute is a blatant lie.
  Excerpt from AL Department of Revenue Email - Option #1 – Mail- you can mail the payment to the address on the PTE-V (voucher) The link for the voucher is hereà ****************************************************************. If you decide to go with this option, please be sure to include the voucher with the payment.
  **. ***** is very deceitful, her statements about time stamps are irrelevant and meant to distract from her incompetence. Approachable Accountant stated that they received all my documents and didn’t need more documents from me, that was never an issue! Once again an outright law by **. *****. **. ***** made so many outright lies I don’t have sufficient time to disprove every lie. All I ever wanted was help in making our tax payment to AL and making certain that it was received, which is what accountants are paid to do. The AL Department of Revenue said they didn’t have our payment in April 2022 and in June 2022, obviously a legitimate concern for a client, even though I paid a third party, ACI, by credit card per **. *****’s instructions. I paid ACI approximately $4000 to pay the AL Department of Revenue, for that amount of money our tax payment not to be registered as received by AL is a legitimate concern, **. *****’s lack of concern or interest is outrageous! At some point, we might have to pay another accountant to review our 2021 tax return because **. ***** demonstrated such incompetence, we have no confidence that she completed our tax returns correctly.