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Business Profile

House Cleaning

MaidPro Leesburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21877375

    I am rejecting this response because:

     

    although I appreciate the gesture of the refund of $308, my losses total close to $1,800 thus the only satisfactory compensation would be an additional refund of approximately $1,500 or the return of my wedding ring . 



    Regards,

    *********************************








    or moving it. Eventually, she stopped answering me when I asked if there was an internal mechanism for reporting lost/stolen items through MaidPro. Grissel can be reached at ****************. These conversations were via text message and retained. The ring is worth approximately $1,800, was custom made and contained several black diamonds.

    Business Response

    Date: 07/25/2024

    Good afternoon,

    We have received letters about a dispute  $308 for ************************************* with complaint number
    ID ********.

    We have already refunded his $308 back to his credit card for the house cleaning that took place on 6-20-24.

    Please contact client to verify that the information i am giving you is correct.

MaidPro Leesburg is NOT a BBB Accredited Business.

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