We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

WE Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for an an apartment, the living standards was not up to par. Didn’t even move into apartment. Was told to just leave and return keys and i will not be charged but i wouldn’t receive my deposit and 1st month back. LIES MY CREIDT WAS HIT AND IT LOOKS LIKE I OWE THEM MONEY i do not! I have emails and proof of this conversation and the company refused to speak to me and remove information from my credit history leaving me to be homeless because no one will rent if it looks like i owe anything to anyone else! Bad for business

    Business Response

    Date: 10/10/2023

    September 21, 2023

    Dear Dispute Resolution Team:

    Please accept this letter and accompanying emails in response to the letter you issued dated September 9, 2024 regarding the complaint received by *** ****** ***** – Complaint ID ********

    We appreciate the Better Business Bureau's commitment to resolving consumer disputes, and we take all complaints seriously. However, we would like to address *** *****'s complaint and provide accurate information regarding her tenancy.

    *** ***** moved into her apartment on April 1, 2021, and her tenancy with our company lasted until June 9, 2021.

    This fact contradicts her assertion that she never moved into the apartment. Furthermore, we have attached emails exchanged between *** ***** and our General Manager, confirming her residency and her interactions with our maintenance team. It is evident from these emails that *** ***** did, in fact, move into the apartment, as she requested maintenance repairs and refused entry into the unit for those repairs. This clearly demonstrates that she had access to and occupied the apartment.

    We understand that *** ***** has claimed that we refused to speak with her and remove information from her credit report. However, we would like to emphasize that our company has always been willing to address her concerns and assist her with any issues she may have had during her tenancy. Our corporate resident advocate reached out to *** ***** earlier this month and offered assistance in resolving her concerns (please see the attached emails from our Resident Advocate).

    Despite our willingness to help, *** ***** was unable to provide the documentation she claimed to have in her possession and ceased responding to our emails. We remain committed to resolving any legitimate concerns she may have, but it is challenging for us to assist effectively without the necessary documentation and information
    from her side.

    In light of the evidence provided, we kindly request that you consider the facts of *** *****'s case and recognize that her claims regarding her tenancy with our company are not accurate. We value our reputation for providing quality property management and excellent customer service, and we are committed to working with our current and past residents to address their concerns in a fair and timely manner. 

    We appreciate your attention to this matter and hope that the Better Business Bureau will take our response into consideration while assessing *** *****'s complaint. If you require any additional information or have further questions, please do not hesitate to contact us. 

    Thank you for your assistance in resolving this matter.

    Sincerely,

    WE Communities

    Customer Answer

    Date: 10/10/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because: there isn’t a response or resolution provided.


    Regards,



    ****** *****

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter just graduated college and accepted an excellent job offer that requires her to obtain a Government Security Clearance. Secret Service just pulled her credit report and found a collection account for a student housing lease in 2018. That lease was in my name. My daughter was a minor under the age of majority in the state of Alabama. She was only 18. Any lease entered into with someone under the age of 19 was considered unenforceable and invalid. The collection account needs to be removed from my Daughters credit report. So far it has caused her to be denied housing which is also a serious matter. I was forced to end the lease because there were two shoot outs at the apartment complex within the first two months. Also, residents were allowed to smoke marijuana on the property without any consequences. The odor was constant in and around the buildings and parking lots. There was no security as they had advertised and they wouldn't even fix the entrance gate. It stayed wide open. I need them to remove the collection account from my daughters credit report. It should only be in my name.

    Business Response

    Date: 12/28/2022

    December 27, 2022  

    Dear Dispute Resolution Team:  

    Please accept this letter in response to the letter you issued dated December 21, 2022, regarding  the complaint received by **** ***** ***** – Complaint ID ********.  
    We strongly refute the claims made by **** ***** and disagree that she and her daughter had a  legal or contractual basis to terminate their lease at the property we managed in Mobile, AL.  Nonetheless, we have made the business decision to execute a mutually agreeable settlement  agreement with **** ***** ***** and her daughter, *** ******* *****, and this matter has been  resolved. 

    Furthermore, we would like to confirm that the bad debt reporting has been resolved with our third-party collection agency, which has in turn reported the updated file to the credit bureaus.  

    We take all customer complaints seriously and strive to resolve them in a timely and satisfactory manner. If the complainants have any further concerns, we encourage them to contact us directly  so that we can address them promptly.  

    Thank you for bringing this matter to our attention.  

    Sincerely,  

    AJ H*******  
    WE Communities 

WE Communities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.