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Business Profile

Art Dealers

Merryn Williams Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Merryn Williams at Merryn Williams Designs to design and paint my wedding invitations. We had a contract that discussed the items in my project that I had paid for. I have not received all of those items (the original painting in particular). We had also discussed a timeline in which she’d complete the project in, and she failed to do so. I have received no compensation for the breaches in our agreement and contract. When I attempt to contact her she either ignores me or makes a new excuse as to why she can’t give me a partial refund or mail me the painting. The invitations arrived to me 1.5 months late after I had to repeatedly ask for them. There was more stationary she was supposed to design as well. Luckily I had not paid for that yet, as it would not have been done before the date discussed.

    The supporting documents attached show our signed contract completed in September 2023, proving she had ample time to complete the project within the discussed deadline. I was supposed to receive the invites July 2024, but they arrived Sept 2024. (Thank you cards, envelopes, pet portrait, and bar signs were not yet paid for so not completed). However, I have paid for the original water color and still have not received it despite my requests.

    Business Response

    Date: 09/25/2024

    Hi-The client and I have had discussions about her experience, and she will be receiving her original artwork soon as requested. We are resolving this situation privately. She did tell me that she did not intend for this communication to be avalible to the public, and was simply trying to get in touch with me. We have been in touch over the last week.  Merryn Williams 

    Customer Answer

    Date: 09/29/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

Merryn Williams Designs is NOT a BBB Accredited Business.

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