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Business Profile

Pediatrician

All Pediatrics of Lorton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from the health care provider for the amount of 64.53. I called the office to make a payment and was told it was sent to collections, however I received confirmation from the office that if I make the payment with them it would resolve the issue. I received confirmation number ********** on 10/19/2020 and was told to provide the confirmation number to the collections agency to confirm the debt was paid. I have proof of collection reversal from All Pediatrics that was sent to me via email also. I received a call requesting that I pay the same debt from all pediatrics again on 8/8/2022 and if it has not been paid that it will be sent to collections on 8/12/2022. I advised that I had paid the debt already and provided the confirmation given to me by All Pediatrics. I was asked to provide proof via a bank statement, which I sent via email. I then received a call stating that after they received my email they looked further into my account and realized that they refunded me the money and sent the account to collections. I have been unable to speak with a manager and have been given the run around, and they are now causing illegal harm to my credit as I was never told when and why they refunded me the money paid and why its been sent to collections.

    Business Response

    Date: 08/23/2022

    This issue is resolved and we will reach out to the customer.

    Customer Answer

    Date: 08/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************************

All Pediatrics of Lorton is NOT a BBB Accredited Business.

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