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Business Profile

Heating and Air Conditioning

Lloyd's Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a loose vapor side valve stem that was leaking and I tightened it. I called ******* to "top-off" my refrigerant, stressing that it was R22. They put R422 in the system creating a 60/40 mix of R22/R422. This is in direct violation of EPA Section 608 regulations and the VA State Mechanical Code 1102.2.1 of the Statewide Building Code. Immediately, my 2yr old compressor overheats, only blowing hot air and then shutting down so I call them back. They do numerous bypasses to the defrost board, including bypassing both high and low pressure safety switches and leave. System runs hot again and I call them a 3rd time. They claim system has a leak (it didn't have a leak during their initial visit when they topped it off with wrong refrigerant!) and evaporator is "dirty and clogged up" causing it to overheat. They state that they will not service system due to "horrible" leaking evaporator but will replace it for $6000.00. I got a 2nd HVAC company to leak test my system and they stated that there is no leak and that the integrity of my system is good. However, due to the mixed refrigerant, nobody will service it beyond evacuating the refrigerant. Because of ******* refrigerant mixing shortcut, my only option is a premature system replacement.Receipt image shows they put R422 into my R22 system. Other images are EPA code and VA Mechanical Code

    Business Response

    Date: 10/11/2022

    Lloyds Heating

    10:59 AM (1 minute ago)
    		 
     
    As of 10-6-22 we at Lloyds Heating & Cooling have replaced Mr ********* complete HVAC system to his satisfaction.  He has emailed us with thanks and his approval of fixing the complaint that he had. If you have any other questions or concerns please  let us know.  Have a wonderful afternoon, ***

    Customer Answer

    Date: 10/12/2022

    To Whom it May ******************* dir="auto" style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">


    Thank You

    ********************;

Lloyd's Heating & Cooling is NOT a BBB Accredited Business.

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