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Business Profile

Waste Management Services

Fox Waste Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We prepaid Fox Waste Management for three months of trash collection; however, the company repeatedly failed to pick up our trash and then stopped all together halfway through the quarter when they decided to cease operations. A refund was promised within six to eight weeks. After three months, no refund has been made and no one at the company will respond to messages or acknowledge that a refund is due.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested service from Fox Waste in August 2022. I prepaid for trash removal from August-December 2022 and paid a $60 deposit for a trash receptacle. The receptacle was never received and trash was picked up two of the four weeks in August. I cancelled the service effective October 1, 2022 and requested a refund for services and the deposit. I have left voice messages, emails and have even spoken with the owner and still have not received my refund.

    Customer Answer

    Date: 12/14/2022

    ---------- Forwarded message ---------
    From: ***************************** <***************************************>
    Date: Wed, Dec 14, 2022 at 12:43 PM
    Subject: Complaint ID ********; **********************
    To: <[email protected]>

    To whom it may concern, 

    I wanted to inform you that Fox Waste Management has issued a refund to me and the conflict has been resolved. 

    Thank you for your assistance in this matter. 

    *****************************

Fox Waste Management, LLC is NOT a BBB Accredited Business.

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