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Business Profile

Tobacco Store

Tobacco Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** * **** **** ** vapers in to the store to have them fix for a leaks in the side of them both, they sold me new coils new bowls for them and put it on both the **** and **** after a week they both started leaking from the same sides. I came back,it was 2 weeks before i could get back there ,witch was 08/29/22. they again tryed to sell me another coil for both my vapes the **** and the **** **** ** because they both where leaking. i complained about just 2 weeks ago i bought coils here so they said we will give you one and you have to buy one,and i did,but i told them if it leaks again i can bring them back,the replyed yes. I took them both back the next day both leaking in the same areas, the again wanted to sell me more things that they said would fix them again, I told them just to refund my money and i would take them somewhere elas, they refused to refund any money.I fill all they where doing is taking my money and not fixing anything. Please refund my money.or fix the vapes at no cost too me.

    Business Response

    Date: 11/10/2022

    ---------- Forwarded message ---------
    From: SHARED EMAIL <********@*****.com>
    Date: Wed, Nov 9, 2022 at 4:58 PM
    Subject: Re: Tobacco Hut
    To: Dispute Resolution Team <[email protected]>

    complaint id #********

    our response:
    "Good evening, 
    We just want to come on here and say that we sincerely apologize for the late reply. We never received anything until right now. We want to start off with saying that we are not a tobacco store that fixes vapors/other tobacco products. We purchase it from their own manafaucers, If you have an issue you could give them a call. We are sorry that your product was not working. We know there can be issues that ruin the products. All we can suggest is to buy another product that can maybe or not fix your ***** or vapes. We can not 100% guarantee that it can fix the problem. Overall, you can buy a brand new *****/vape and buy the accessories that you need to satisfy your needs. We gave you a free coil with a purchase of one. We can not just give all of the products for free. We do not force any customer to purchase our products, we just give customers our best opionion for which products we think is best for the customer. I know we did not satisfy you in anyway and We are sorry for that. Never did we mean for our customers to think that we are just trying to take their money" 

    Sincerely, 
    Tobacco Hut Management.

    Customer Answer

    Date: 11/10/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:   Frist the response  stated they didn't fix vapes there, then why did they charge me for work they didn't no nothing about,and 2nd a lady called me on/or about Oct. 7 2022 and went over the complaint,she stated they shouldn't have charge me but one time and she would get back to me on how to recevie a refund. She never did. there is no reason not to give me a full refund,because they admit they should'not have been working on my vapes.


    Regards,



    ***** ******







     

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