Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: April 2024 Amount: $2700 Item: build a carport They they sent a crew of ******* immigrants that took 1.5 hrs to install. Couldn't speak ANY English & couldn't get out fast enuf. No inspections offered. Didn't even screw the top panels down. Bent over 3 support rebars like bent over rusty nails. Company professes to be ********* but HQ out of ******** ******** who could care less. Contacted them, gaffed, continued to contact & continued to be ignored. Alan's continuously says they're sorry but ******** ******** does nothing.
Business Response
Date: 05/15/2023
Good Morning ******************,
I am terribly sorry for the issues you experienced with the installation of your carport. I do see we have reported the problem to the contractor and they are working to resolve this issue as quickly as possible. I will reach out to them today to follow up and be sure the repair will addressed in a timely manner.
Sincerely,
*****
Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sale is easy, the delivered product had plenty of problems. Don't let the ease of ordering fool you into thinking that after sale service even exists. Very incomplete information was provided for the pad so I spent hours on my knees and hundreds of dollars caulking the bottom of my three buildings. My suggestion is to NOT prepour your pad if you can. And ignore their demand for an oversized pad. Don't plan on being able to shut the garage doors if you are not 6 feet tall and pretty agile. It is impossible for my wife to shut any of our 5 doors. Oh, and two of them cannot be shut period. I could fix this myself... but that would void the warranty because ANY modification from insulation to electrical work, voids the warranty. Site cleanup...what is that? I have found enough screws on the ground and in my tires to build a fourth building! The manufacturer of these buildings is impossible to deal with. Run, don't walk away.Business Response
Date: 10/13/2022
Good Morning **. *********,
I am very sorry to hear about the issues with your buildings. Would you like me to submit a repair order to the manufacturer (******** ********) to address the concerns that you mentioned?
Sincerely,
Suzie
Business Response
Date: 10/20/2022
Hello **. *********,
We are very sorry to hear about the issues you are experiencing with your buildings.
Our company strives to provide the best possible metal buildings in the industry. We encourage all customers to report any issues they are having with a building so we can help get those concerns resolved. I will send you a direct message to the email address we have on file to follow up with your concerns, and ensure a report can be filed with ******** ******** (the manufacturer and builder of the structures purchased). It is our hope that we can help you resolve any concerns as quickly as possible.
Sincerely,
Suzie R*********
Initial Complaint
Date:09/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a contract date of 3/5/2021 for a carport. I continue to get excuses about why my carport has not be delivered. I understand it is a small order but 18 months is ridiculous.Business Response
Date: 09/12/2022
Hello ****************,
I am so very sorry ******** ******** has not be able to fulfill your order yet.
We can definitely help you cancel the order with a refund of the deposit you paid if you no longer wish to keep waiting. I do see this offer was extended to you previously, but you declined it. If you do change your mind at any point, please let us know.
Sincerely,
Suzie
Customer Answer
Date: 09/12/2022
From: *********************** <*********************>
Date: Mon, Sep 12, 2022 at 11:17 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: Better Business Bureau <[email protected]>
After much dispute my carport was delivered today. Very pleased with the product and the install crew. Thanks for being there.
**********************;
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