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Business Profile

Online Auctions

Russells Auction House

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24,2022 I entered into a contract with this company to auction many of our items that we needed to sell due to moving into another house. We delivered a truck and car full of personal items including home decor, furniture, antique items and kitchen items.
    I attempted to contact the owner of the company numerous times to no avail. After sending a firm request to communicate with me and provide the itemized accounting of all funds received and distributed that was taken to her I finally got a response but never received the list of items that was required by the contract. After several months of correspondences I received a menial check that would not come close to the value of our items, even after her commission.
    I contacted her again to dispute the amount of the check and, in short, she advised that is all she would send me.
    There was always an excuse as to why she could not send me the list.
    I appreciate your attention regarding this matter and look forward to hearing from you.

    Business Response

    Date: 09/08/2023

    Hi,  my name is ****** ***** and I represent Russell's Auction Firm.  I see I have a complaint from a past client /****** *********.  I did exactly what my contract stated and Mr.  ********* has harassed me for the past 6 months, via text and phone calls.  I sold a very small amount of personal property for Mr. ********* and he has demanded that I pay him more.  Thank you for the notification of this matter and I knew something like this would happen, due to Mr. *********** demanding conversations/Text.  I do care what people think of me and how i conduct my business, but this particular case, I can not reason with this client.  I have been in retail for 40 plus years and I know how to treat others.Thank you,****** *****Russell's Auction Firm, LLC###-###-####

    Customer Answer

    Date: 09/11/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The contract states “Auction Firm will provide Seller with an itemized accounting of all funds received and disbursed. After several requests directly to ***** *****, via phone and direct conversation, no such accounting was nor has been received. 

    Regards, ****** *********

    Business Response

    Date: 09/11/2023

    Hello,This is ***** *****, responding to a rejection from ****** *********.  The next action from the BBB is to request a copy of the contract to supply you with the information that he is giving.  I no longer wish to keep this conflict going.  Again, he will not stop bothering me and now your company as well.  Please advice him to stop this.Thank You, ***** *****Russell's Auction Firm, LLC************

    Customer Answer

    Date: 09/12/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I would be happy to provide a copy of the contract.

    Regards, ****** *********

    Business Response

    Date: 10/03/2023

    This is Mr. ********* Spreadsheet as he requested.  I will no longer be interested in trying to resolve this matter.  He then can take measures to resolve this.   Tools 10Decor. 8Frames 2Candles 2Pictures 4Tools 14Misc. 6Decor. 8Decor. 6 60 Minus 30 % 42 No charge for selling Most Items Deemed Unsold

    Customer Answer

    Date: 10/03/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would have to be satisfactory to me.  Although I have no other option but to accept the response because I have no legal proof to establish what I believe was a sham regarding this matter. I left these items with this establishment in good faith that I would be treated fairly, honestly, transparency and communication to the client. Because of the issues that I have had with this establishment, I will not do any more business with them or any other on line auction company.I would caution anyone that wants to conduct business with this establishment to carefully document every detail of their transaction and keep detailed documentation of every transaction.

    Regards,

    ****** *********

Russells Auction House is NOT a BBB Accredited Business.

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