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Business Profile

Clothing

Selah Clothing Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order that advertised this would ship within 5 business days. It has been more than that and I have made every attempt to contact the business. They took my money and scammed me out of my product. Beware of this business.

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items when they had dropped this was March 29th. The items shipped out to me around June 9th. So mind you iv been waiting 2 months for this and this is a gift for someone well, was a gift. So I get the items and they are two things I did not order. I email them letting them know. They told me I need to go print the label to send back then they will send my items once they receive the wrong items. Like are you crazy? You are going to make me wait longer for your mess up? Makes 0 sense 0 I’d understand like “ohh well send those out asap. Would you be able to send the wrong items back” cool but now have you not only embarrassed me but you didn’t give me what I paid for with my money you gave me things I didn’t order. And iv emailed back and forth as you can see in the pics. And I sent the last email on June 15th they have yet to email me back. They have been consistent until that last email. So now I’m being ignored is what it feels like. So I want my items I ordered not a refund I want the items. And I want to keep what they messed up sending me cause if their inconvenience of me and what they are making me do and wasting my time doing cause they don’t know how to do the right thing.

    Business Response

    Date: 07/05/2024

    Hello,Through our communication we accept responsibility for the delay on our end with shipping the products that were ordered. We also have no problem with sending the correct products to the customer that were ordered. We simply asked for the customer to send us back the incorrect products received as these are pieces that another customer is waiting to receive. We can provide a credit or discount for future use but by withholding these items we are unable to ship them to the correct customer that ordered them.

Selah Clothing Co. is NOT a BBB Accredited Business.

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