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Business Profile

Coffee and Tea

Joe Beans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Reviews

This profile includes reviews for Joe Beans's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Joe Beans has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Joe Beans

      20722 Timberlake Road Suite 6 Lynchburg, VA 24550

    • Joe Beans

      2820 Linkhorne Drive Lynchburg, VA 24503

    • Joe Beans

      14004 Wards Road Lynchburg, VA 24502

    • Joe Beans

      1706 Forest Rd Bedford, VA 24523

    • Joe Beans

      1290 Main St Altavista, VA 24517

    Customer Review Ratings

    2

    Average of 1 Customer Review

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    Review Details

    • Alyssa M

      Date: 06/02/2025

      Went to the lakeside location and was very disappointed. The ladies were talking and laughing very loudly. I have nothing wrong with having fun at work, but my issue with this is that they were too busy paying attention to each other that they got my order wrong. I have a diary allergy so I asked for oatmilk in my drink and was given whole milk instead, which as you can guess did not turn out well for me. The woman I was speaking to was also very distracted by the other coworkers. It was hard to talk to her to give her my order bc of all the background noise. :(

      Joe Beans

      Date: 06/06/2025

      Dear Alyssa,Thank you for taking the time to share your experience at our ******** location. I’m truly sorry to hear about what happened and the discomfort it caused you.First and foremost, I want to sincerely apologize for the mistake with your order—especially given your dairy allergy. We take dietary restrictions very seriously, and it’s unacceptable that your request for oat milk was not properly fulfilled.I also regret that the environment in the store made it difficult for you to place your order. While we support a positive and friendly work atmosphere for our team, it should never come at the expense of professionalism or customer care.Please know that I will be addressing this directly with the team at ******** to ensure better focus and attentiveness moving forward. Your feedback is incredibly valuable, and we’re committed to making this right.If you’re open to it, I’d love to offer a replacement drink on us and a small token of apology for the inconvenience. Please let me know the best way to send that your way . Please feel free to contact our customer service director Michael at ************************** so that we can make this right.Again, I’m so sorry for your experience, and I truly appreciate your patience and understanding.Warm regards,Linda ***** ***Joe Beans 

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