Complaints

This profile includes complaints for Schewels Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Schewels Home

  915 Main St Lynchburg, VA 24504-1628

  
• 

  Schewels Home

  2014 Apperson Dr Salem, VA 24153-7232

  
• 

  Schewel Furniture

  901 Memorial Dr Ahoskie, NC 27910-3915

• 

  Schewels Home

  1272 S Craig Ave Covington, VA 24426-2225

  
• 

  Schewels Home

  560 Blue Ridge Ave Bedford, VA 24523-2604

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa last year and paid extra for the extended warranty. It was delivered in about 30 days. When we received it there was immediately an issue. One of the arms did not have any padding in it and the seat cushion on the left hand side is also smashed. We immediately went into the store. They had someone come out and put new padding in the furniture and stated them that that was not the problem and it would happen again and left us extra of everything just in case. I didn't accept that but we were required to. Then we had continued issues and went back in 3 months later tell them we were still having the issues and they told us they would have someone come out again. Three more months went by with no one coming to my home we went back down they sent an email to take pictures and uplioad. We did. 2 more months go by before they send anyone out. They sent the same pieces to the sofa out which were not the right pieces and said they had to replace the entire mechanism because the recliner was the issue. Here we are months later still waiting for the part. Every time we were told it would be another 8 to 16 weeks I do have the emails stating that. However in the warranty it says if it's not fixed in a reasonable amount of time for my satisfaction that we can get a refund or store credit. Up to this point we had only been asking for a store credit so that we could exchange the sofa. That did not happen. We had to go buy a brand new sofa from Schewels to have a place to sit because the other sofa is completely unusable. And they've made us keep this in our home and utilize it for over a year. They have agsin said 8-16 more weeks. People with the warranty company have been rude and condescending and have not fixed the issue and have told me I can have $96 as a refund if I don't want to continue to wait. At this point I did consult an attorney and know I have a strong case. We have utilized Scewels for over 30 years and don't want to do that.

  

  Business Response

  Date: 06/13/2025

  Hi, thank you for bringing this to our attention. This sale was originally delivered on December 30, 2023. And it did include Furniture Care Protection. The first complaint was handled in house as the product was still under manufacturer warranty.However, the second complaint went through the third party we use called FCP ********* **** ***********. Unfortunately this claim was originally leaning to a denial by FCP however our manager overrode the decision as he felt it could've been a manufacture issue (although he hadn't noticed a theme from other customers to support it but he just wanted to err on the side of caution and give good customer service). It did take longer than expected to receive the part and there was a communication issue on the part of FCP and the technician preforming the repair. So, we reached out to the technician and authorized the repair to take place immediately. We have also provided the technician with another contact number as he said the only number for the customer had a full voice mailbox. Sorry that we haven't met or exceeded the customers expectations but we are fully confident it's back on track now. Should the customer not hear from the technician in a timely fashion or would like to offer another phone number please reach out to ****, the store manager of the ********** store.   

  Customer Answer

  Date: 06/13/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The sofa has been defective since purchase. I have three inhome recording of the very first technician stating what he was doing would not fix the problem and it was a manufacture defect but that Schewels would fight it the entire way.  So there's that.  We have had a consistent issue and have popped into the store many times to check in.  I've recorded each time and documented what we were told.  Never have we been told this would be denied.  Each technician that has come in had stated it's a KNOWN manufactures defect.  Also on in home camera.  You can also see in your records we've had to take on more debit of a new sofa and chair as we can not use the sofa.  Pictures attached of the dismantled sofa waiting on repair.  All the while makingi on time payments. **** is an excellent manager who helps when we show up to ask what's going on.  However this has been drug out for so long it's past reasonable timeline expectations. They contacted me today after I had to reach out to everyone and go to social media.  So that was not going out of your way I had to initiate that contact.  They will be here the 20th with what I assume will be the right items as the last THREE times it was not. I have video documentation as well as all the written communication as well as my notes every time I've spoken with someone their name and all the information. I've read your other Better Business Bureau complaints I've heard your online complaints and yes this does seem to be a common theme. Deny and deflect. Your response was not customer forward either however you're to near sighted to see sales come from repeat business and word of mouth. This is not the business's economy it was it has turned back to the consumer and how they want to spend and where.  You should consider looking internally before straight out blaming the consumer for a manufacture defect that you should have addressed in the first 90 days and not gone into warranty repair to begin with.  
  
  Regards,
  
  ******* ***** 

  

  Business Response

  Date: 06/23/2025

  I am sorry we failed to meet or exceed the customer's expectations. All furniture repairs are outsourced and beyond our control. But with that said, we are responsible when it takes too long. Our manager is calling the customer today to offer a refund. I hope this will resolve the issue with one of our most valued customers. Thank you for bringing this to our attention so we could make things right.     

  Customer Answer

  Date: 06/26/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Schewels will be here on Friday to pick up the damaged furniture and are providing a full refund as requested. Thank you for your assistance. 
  
  ******* *****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furniture was delivered Feb 10th.. Already waited hours later because they didn’t come at the time that was set. They said they got stuck in ******** which I accepted couldnt change it. Two men delivered my furniture and put my daughter bunk bed/trundle bed together. One guy was bringing in pieces and I had to say something to him about hitting the wall as he was going down the hallway. My dad stopped by because I told him they were delivering my stuff. He walked back there to just look. The 2 workers were arguing about a piece being on backwards. So they got it together had to come back the next day to replace a part that they chipped the paint off. That next day I was working so I had to get my mom to go there. So the 12th I was ofd I checked the places that he had to replace as I inspected those places I found more that was scratched chipped or cracked and see the hole in the wall. I called the store spoke with *** I think and told her everything above…. She said okay I will let my manager know. One of the delivery guys called my phone and just went off about I said he put a hole in the wall and he just kept going barely let me say anything. Called again kept saying I will let my manager know. That was February! Called again in March and they called me and I said manager not in she said “They still haven’t called you yet” I said no. So another message suppose to get passed to a manager. Still no call until April. 2 months almost 3 since I had my furniture and they just now calling. The man **** think his actual name is **** called more about the payment then my concern. Told him my dad would call. *** called today about the payment and I asked about my account. The man she had call me said they could replace it and I said I don’t want anymore furniture, I told **** the same. Like if I was going get it replaced that should have been 2 months ago. I said her room is set up so now you want me to take everything off and move things around. Thats too much. He

  

  Business Response

  Date: 05/02/2025

  Ms. *****, signed at the point of delivery, there wasn't any damage to her home or furniture. Later she reported otherwise. The ********** team tried to make a resolution with her. They offered her a credit of $100 for customer service and stood ready to exchange her furniture. Now she says that is not enough money and doesn't want our employees in her house. Honestly, I believe it was more than enough considering we have her signature on post-delivery with no issues.

  Customer Answer

  Date: 05/02/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To whom responded to this complaint from the business is lying. If it wasn’t any damage done the day my furniture was delivered, why did he come back the very next day to replace pieces he seen was broken at the time? When he came back the next day I was not home, I had my mom sit there until they came and I looked at the furniture that day after when I was off. I told him I didn’t want 1 employee back and I feel that I should not have to rearrange and take everything off her bed after 2 months of trying to contact them about the issue. I know I talked to “**” multiple times it was “we can’t offer you anything but replace the furniture” “I said no!” Then the district manager called and I was like soon as I got the 1st call it was about payment never about what I called and complained about. They all about money! I said the corporate could have at least acted like her cared about my furniture being damaged. I said he could have said “I will take $50 off you balance” he don’t know if I would have been okay with it. Then the district manager going say “Oh we can take $50 off” I said no because now you trying to give me the bare minimum because I just used it as a example. Like I told him if they would have responded in a timely manner I wouldn’t mind them coming to replace it because I wasn’t done setting up the room yet. 
  
  Regards,
  
  ******* ***** 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress in February 2025 to discover it was full of bedbugs. I called the ***** ******** store to be told they didn't come from them. I didn't have them before it was deliver. Then I was told I would get a call back but still haven't.

  

  Business Response

  Date: 04/01/2025

  Our store manager had an opportunity to speak with the customer. The mattress set in question came directly from the manufacturer and was still in the original plastic at the time of delivery. We haven't in the past nor do we now have bedbugs or any other infestation for that matter. Once the manager was unable to satisfy Mr. ****, it was turned over to me so I could do a further investigation. I checked the bill of lading for more details. All the merchandise was new, in original plastic and not only went to the ***** **** store but other locations as well. No one at this store or any other store has reported an issue but Mr. ****, which leads me to believe there's an external issue at the residence. I personally spoke with Mr. **** and he was less than amicable with my response. I did find it interesting he had already started to handle this issue on his own with store bought chemical and then a professional exterminator. If he's so certain they came from us, why did he start this process on his own. I also inquired about the fact that he lives in a multi-family housing complex. When asked if he had reached out to the leasing office- he gave no response. Bedbugs are very mobile in the fact that they can go through wall, outlets or basically anywhere they want. Or possible a visitor brought the bedbug to Mr. **** home. Bedbugs have been picked up in dressing rooms of department stores, hospital, nursing homes, movie theaters... and the list goes on. We may never know where the bedbugs came from but I can say with certainty where they didn't come from.....us. I am truly sorry we were unable to meet our customers needs or expectations. But to pick the mattress up at this point, would only facilitate the spread of bedbugs to other customers as the truck would then become compromised.     

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa and a recliner form this company in May of 2024 in September 1 had them come out because hard little objects were coming out of the sofa and it was ripping apart. There is also something like glue that has come up from the inside of the sofa and now is on top and hard. The recliner has a whole where the wood is coming through. They came out and they said they were going to have the manager come look at it. The manager called said she was sick and when she felt better she would call me back, Never heard from this lady again until I reached out to them again in Feb, she finally came out was rude and ugly telling me the material is coming apart from the wear and tear that the furniture is used now. I have never had furniture fall apart less than a year nor less than 3 months. I owe a balance and I want them to clear those charges, come get this sofa and recliner and give me store credit to purchase something else. There is no reason for this furniture to be falling apart and look like this with one person that lives here and sits on it. She refuses to do anything for the sofa.

  

  Business Response

  Date: 05/09/2025

  To my knowledge Ms. ****** had a complaint on her recliner, and it was resolved. In regard to the other complaint on her sofa, we sent a warehouse employee to her home, and he couldn't find the problem. Then our manager went to the home and confirmed there wasn't a manufacturer issue.  So, there's really not much we can do. I'm sorry we were unable to meet or exceed the customers expectations.   

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa in December. We spent over $1,500 on this furniture. Upon receiving it there was a rip in one of the back cushions. We called the store with no help. Then went into the store. After going into the store I was advised to email them photos. I never heard back. I have called the ********* store over 10 times and corporate multiple times. There is now another rip (from a pet) and then another tear on the arm of the sofa. The sofa threads are all coming up and making the sofa fuzzy. We had our old sofa for 7 years with not one tear in it. This sofa is not being abused and is falling apart. When I told the manager at ********* location she told me no one else has had any issues. We don’t care about anyone else. We should not have this many issues with a brand new sofa. I asked if at this point we could exchange it and she said she would talk to someone and call me back. She has never called me back (but that’s to be expected not ONE of our phone calls has been returned by anyone at ********* or corporate). There is no excuse for any of this. The sofa should not be coming apart and look like crap and the customer service sucks. I will never spend another dime at this joke of a business.

  

  Business Response

  Date: 04/07/2025

  Thank you for bringing this to our attention. By the time I had a chance to investigate the matter.... the furniture had already been exchanged. Once again, sorry for my delay but I'm glad to report we were able to meet our customer's expectations. 

  Customer Answer

  Date: 06/16/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is my second formal complaint regarding the same issue. We purchased a couch and ottoman in early December 2024. Shortly after the purchase, the original sofa developed multiple tears. On December 26, 2024, I visited the store to report the issue and was provided with an incorrect email address for follow-up. Despite calling and emailing, I received no response until I filed a BBB complaint. Only then did the company provide a replacement sofa, which we received in March. Unfortunately, just three months later, the replacement couch is already showing signs of the same problem, with two tears now visible. While we did purchase a warranty, it is unreasonable to have to file a warranty claim every few months for the same recurring issue. The furniture is used by two adults in a pet-controlled environment. Our dog is not allowed on the couch and is crated when we are not home. The couch is not subjected to any abuse, and we’ve owned other furniture without experiencing anything similar. When I contact the store now, I am simply told to file another warranty claim. At this point, I am extremely frustrated. A couch should not deteriorate this quickly under normal use, and we should be able to clean or use it without causing damage. I am seeking a long-term resolution to this issue—whether that be a refund, store credit, or a durable replacement that meets reasonable quality expectations.
  
  Regards,
  
  ******* ****** 

  

  Business Response

  Date: 06/26/2025

  The customer's name is actually *********** *****. We exchanged the sofa once at store level for customer services purposes but then the same issue occurred again. We have no reason to believe the sofa/ fabric is inferior as there aren't any common issues companywide with this set. Therefore, I believe there must be an external circumstance with this particular customer. There is a protection plan on the contract and our manager rightfully so directed the customer to use it. The customer was not interested. And said they would go back to the BBB to get a more favorable response. - ***** ********  

  Customer Answer

  Date: 06/26/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are not satisfied with this because there is absolutely no reason we should have to file a warranty claim every 3 months give or take. Then we have to wait for it to go through (last time it wasn’t even a quick process). Then by the time it goes through there will be more tears on the sofa. There is currently a third tear on the couch this morning. We literally sit on the sofa. We don’t have kids running or jumping on it. Even if this “company” claims this is normal wear on a piece of furniture, should we spend $1,500 plus every 3 months because the sofa looks like crap from just regular use? That’s ridiculous and absurd.  Please come get this junk and refund us so we don’t ever have to deal with each other again. This is by far the worst customer service I have ever witnessed. They will only allow you to speak to the store manager, who can do nothing. When asked for higher up I am told “he’s busy” and they would be in touch…here we are still waiting for any communication from him. 
  
  Regards,
  
  ******* ****** 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  On 01/27/25, I ordered and paid for a sofa and chair from Schewels Home Furniture, **** ******** *** ************, ** *****. Order #******, Customer #*********. I paid $1,317.12 for the set.
  The set was delivered on 02/01/25. Within thirty minutes, I noticed the left side arm of the sofa was indented and caved in. I placed my hand on the damaged area and I could hear what sounded like broken wood pieces underneath the outer fabric. I contacted the store immediately and spoke with the male who sold me the set (“********” as listed on my receipt). “********” advised me that he would either call me back before the end of the business day, or call me back Monday, 02/03/25.
  I did not receive a telephone call before the end of the business day (02/01/25) and by noon on Monday, 02/03/25, I still had not received a telephone call from the store, so I called the store myself. I spoke with store manager ***** ******, who gave me his personal cell phone number and advised me to take pictures of the damaged sofa and text them to him. I texted ***** the pictures and he stated that the sofa was definitely damaged, that he would get me a new sofa as soon as one came in and have them exchanged. ***** apologized and said I would be taken care of (Text messages are saved and submitted on this report). I also checked my security cameras and the damaged sofa is visible being brought into my house by delivery workers with a damaged left arm. (Security camera pictures are saved and submitted on this report).
  On 02/26/25, (23 days later) I attempted to contact ***** for an update, because I had not heard from him. He read my text message as evidenced by the read receipt on my cell phone, never responded back and then blocked my number as evidenced when I attempted calling him. I also attempted sending him another text message, but he blocked my number as evidenced by the text not going through.

  

  Business Response

  Date: 03/03/2025

  Thank you for bringing this to our attention. We have been in contact with the customer and offered an even exchange on the furniture. Unfortunately, the merchandise is backordered, but as soon as it comes in, we'll deliver it as soon as possible. Should the wait become too long, please reach at to ****** at the store, as she is our new store manager. 

  Customer Answer

  Date: 03/03/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my couch from Schewels Furniture July 16, 2024, now a hole has come in it. I also bought a 5 year warranty. When the purchase was made, the salesperson assured me that if anything happened to my couch we could get a new couch. I called the warranty company 12-27-2024, claim number *******. I was told by ******** that it would take 18 weeks or longer to get the part to fix the hole. I told her this was unacceptable this is too long and that is not what the sales person told me when I purchased the couch. I called my local store and spoke to the manager, ***** ****. He assured me he would check into this because he said it should not take this long. I have been talking with him ever since. He will not return my calls. He said he was doing this as a courtesy since I should be speaking with the warranty company. I feel his store is also responsible since they sell a bogus warranty every day. Also the salesperson should not promise a new couch if that is not what the customer will receive. I feel this is a type of fraud. Thank you.

  

  Business Response

  Date: 01/28/2025

  Schewels Home offers an array of domestic and import furniture in an effort to appeal to a variety of our consumers. We also offer protection plans on the furniture regardless of where it is sourced. With that said, when we have to order a part, it's beyond our control as to when it will arrive. Imported furniture take longest. And the protection plan does not give a time frame as to how long it will take to get the parts and make repairs. Actually we have instructed our employees to give the worse case scenario in an effort to not over promise and under deliver. Therefore, I feel we are in compliance with the way this claim has been handled. The extended wait is beyond our control. I do believe the part will arrive sooner than later but I wouldn't want to promise it.. I would like to offer the consumer two choices: either wait, let the part come in and allow it to be repaired or let us refund the amount of the protection plan as possibly they didn't understand the process. Obviously, if we refund the plan there would NOT be any protection should there be any issues in the future.. Once again, I am truly sorry we did not meet or exceed our consumer's expectation. 

  Customer Answer

  Date: 01/29/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 03/04/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I filed a report against Schewels in ********, VA. about 2 months ago. I agreed that if Schewels reimbursed me for my warranty cost I would close my complaint. I have yet to receive my reimbursement. Can I reopen my case? Thank you. ****** *******

  

  Business Response

  Date: 03/18/2025

  I have spoken to Mrs. ******* and I have ordered a refund check in ****** ******* name. I will notify FCP that the warranty is cancelled and no further repairs will be completed. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an ashley furniture set in March of 2023 Loveseat couch and recliner also purchased the protection plus warranty on the set which was told to us that its no questions asked warranty will cover rips tears stains defects etc. The leather started peeling on all the pieces the stitching coming out of the recliner and my brothers foot went through the leather when he put the foot down on the love seat had enough of the furniture falling apart and being junk so went to claim my warranty knowing it was out of the 1 year manufacturers warranty. the store had me call the warranty company after they decided told me they dont cover the furniture as a set???????????? I bought it as a set and was sold the warranty for the SET! then was told it dosent cover pet damage hahaha I dont own pets but they swear it was waited a month to get an answer and The warranty guy at the store i know hes trying to help and said they wont change their mind they swear i have pet damage and said what he can do is give me something at the store for the warranty price that does know good the set cost me 3 thousand dollars and the warranty was $400 that dosent justify this as a solution

  

  Business Response

  Date: 01/14/2025

  The business needs to know which store the furniture was purchased at and with whom the customer spoke to.

  Customer Answer

  Date: 01/14/2025

  I purchased the furniture from ***** Virginias store zip code ***** I spoke with the manager ***** he is currently in contact with me and will let me know by Thursday if he can help with a resolution of giving me two dressers since we are in need of two and their warranty company is completely useless so i guess i will see Thursday if this is resolved ***** so far has been amazing and understanding in the situation and is trying to justify what has happened 
  
  Regards,
  
  ***** ************

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the IRS, a “charge-off” or cancellation of debt is generally considered taxable income. When a creditor forgives or cancels a debt you owe, the IRS views the amount as income, and it is typically reported on form 1099-C which I’ve never received from this company. Also according to the credit bureaus,Income is not part of your credit report. And while lenders often factor your income into their lending decisions, they'll typically get that information directly from you during the credit application process. Because it is not part of your credit report, income is not considered by credit scoring systems that use only your credit history. With that being said I would like to have the charge-off reporting from this company deleted.

  

  Business Response

  Date: 01/08/2025

  Whereas we're sorry we were unable to meet the customers' expectations; Schewels Home followers all Fair Credit and Reporting guidelines. Our credit supervisor reviewed the documentation provided by the customer however he feels the information is still correct on the credit report.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/11/2023 transaction date. Sales person (**) badgers my elderly, confused father into buying couch, loveseat, 5 yr furniture benefit plan that he didn't want. Couch is defective. Service person comes out to fix, replaces cushion innards, nothing to be done about sag in middle of couch - after a MONTH of trying to get in touch with someone. Still not happy. Can't return because 5 day return policy is gone. It's been 18 mos since purchase still not happy, but gave up due to lack of response on company's part. Now I'm trying to help my father with this situation.

  

  Business Response

  Date: 11/22/2024

  This complaint has been resolved with a reselection and will be delivered once all merchandise is received. I feel Shewels Home went above and beyond as we allowed the customer a FULL credit, even though he had the merchandise well over 18 months. And furthermore, we allowed him to use his in-store credit on ANY item. I am truly sorry we did not meet his son's expectation. I do feel the customer was satisfied with our response. At this time, we consider the matter resolved.