Complaints

This profile includes complaints for Virgil Naff Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Virgil Naff Powersports has 2 locations, listed below.

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  Virgil Naff Powersports

  1101 Kemper Street Lynchburg, VA 24501

• 

  Virgil Naff Powersports

  3619 Airport Rd Moneta, VA 24121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CFMOTO vehicle from this business on 3/25/23 and decided upon delivery that it was the wrong vehicle for me. Unable to test drive on site I first drove it when delivered to my residence. I immediately called the sales rep and office manager and asked to have the delivery driver return the vehicle to the Lynchburg business and return the check I had written for $12,59482, as well as the initial deposit of $500 I paid on 1/20/23. I agreed to pay the initial delivery charge of $150 and $150 for the return delivery - delivery was made to my home from the dealer and returned from my home to the dealer, same mileage, driver, etc. The vehicle arrived at the dealer on 3/31/23. It required numerous phone calls requesting return of my check until it finally arrived on 4/21/23, three weeks later. The $500 deposit was not returned so I called the office manager, who told me that Mr. Naff was keeping that to pay for delivery and return. I reminded her that delivery was agreed to at $150 and she could take that fee plus the $150 for return to the shop and return the remaining $200 from the down payment to me. That took another two weeks and it arrived on 5/05/23, but for only $150 - Mr. Naff had increased the return fee by $50 to $200 just because he could. It's amazing to me that he would harm his business reputation over a withheld $50. This business will always owe me $50. What an unethical way to treat a loyal customer - I had previously bought a Kawasaki Mule from his dealership two years ago and I was a returning customer for this purchase. Obviously I will not do business with them again and will share my negative experiences with anyone who mentions this business to me. Virgil Naff owes me $50 - no one at this dealership ever mentioned a $200 return delivery fee.

  Business Response

  Date: 06/07/2023

   He was in the store for a day and picked this UTV.  Then the next day decided it was to big.   I refunded the money minus the delivery charge of $200 each way.  He had paid $500 for a down payment.  He also gave a check for the balance and we gave him the check right back. 

  Customer Answer

  Date: 06/07/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards,
  
  ******* *****