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Business Profile

Pest Control Services

Dodson Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dodson Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dodson Pest Control has 6 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had initial treatment for termites. Paid extra for a yearly follow up. Multiple calls to the company requesting that 1 year follow up be scheduled. Was told there was only 1 guy covering the area and he was supposed to reach out and set up a time. He did not call. Multiple calls to the company this was the same excuse received. No call back for a service that was paid in advance.

      Business Response

      Date: 11/14/2024

      Dodson Bros. regrets this issue occurred.  We have taken the necessary steps to contact the customer, and we have a face-to-face appointment scheduled.  

    • Initial Complaint

      Date:11/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract ran out, I told the worker contract had run out.
      They send a contract for there services.
      I threw contract away.
      Person came sprayed, again.
      Did not give permission. Contract was dead, over with.
      They are wanting me to pay for a service, that I didn't give permission for or want.
      I have in a struggle with money.
      Now there threatening to give to a bill collector.
      no contract no services
      They have my house key, l want back

      Business Response

      Date: 11/27/2023

       As of 11/27/23, Dodson has left three voicemails from Mr. ****** with no returned call.  Mr. ****** was a customer with a recurring service who had paid for one year of service in advance.  This type of agreement auto renews, whereas Mr. ****** seems to believe the service was to be canceled after the first year.  Mr. ****** contacted our office through an online portal on November 17th, we called Mr. ****** at that time with no return call.In the interest of customer service, Dodson has removed the most recent charge and canceled the account.  

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had outside vents installed by Dodson Bros $1140.00 on August 16, 2023; I overpaid them by $285.00. The month of September and October 2023 I spoke with ******** and ******, Dodson Bros in *********, Va. Week after week each told me they would refund my money both lied. My last conversation with ****** on 10/20/23 she laughed and again said they will send me my money. This is my money I owe them nothing, yet they lie and refuse to reimburse me. This situation to ****** is hilarious however, I'm angry and want to be reimbursed.

      Business Response

      Date: 10/27/2023

      The check arrived and we recognized the monies were not owed.  The check was not deposited but was returned to Ms. ******.  Ms. ****** paid through a third-party bill payer.  When Ms. ****** attempted to get her money back from her bank, she was told she had to wait 90 days for a refund.  Ms. ****** felt like Dodson was holding her money, but that was not the case.  In an attempt to assist Ms. ******, Dodson's credit manager contacted the bill-payer service on behalf of Ms. ****** and spent 30 minutes on the phone to learn that there was no flexibility in the 90-day policy.  Dodson asked Ms. ****** to return the check to our credit department, at which time, Dodson would deposit the check and issue her a refund through Dodson to prevent her waiting the full 90-days for a bank refund.  The check was received by Dodson on the nineteenth of October and a refund was issued on October 20th.  Our credit manager called to let her know the check had been mailed, Ms. ****** was very angry about the situation and terminated the call.Dodson believes this is an unfortunate situation.  We regret that it ever happened, but the delay of a refund lied within the relationship she has with her bill payer account and not Dodson.  Dodson believes we were a solution to Ms. ******** problem.      

      Customer Answer

      Date: 11/01/2023

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      They said they didn't owe me money and they did due to an over payment. Yes, I did pay them through a third party but I paid it through my checking account. My bank did not tell me I had to wait to recieve my refund.They did not have to contact the bill payer for me. They recieved my payment electronically on August 16. The did send me a refund check.  It took them a few months but I did recieve it. 

      Regards,

      **** ****** 

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Dotson to have termite police transfered to me since I am the new owner of the property. The rep from the company came out and looked at past termite damage, assuring me the problem was taken care of. He then came out the next week for no announced reason, looked at the same place, and again assured me that everything was great. He then had me fill out a pdf copy of a contract that he sent me on his phone. Since then he has not returned my calls and I am still not on the policy for the home. No one can answer any questions and puts me off when I call. I just need some answers.

      Business Response

      Date: 09/11/2023

      This matter is in the process of being resolved.

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an annual contract with Dodson now for several years at my apartment building, *** ****** **** *************** ** *****.
      I have not been satisfied with their service for the last 18 months. ******* was the first technician that I complained to that there were a multitude of spiders seen around the property and abundant spider webs and eggs concerning the Tenants and myself. She assured me that she would rid the property of both the spiders and therefore the spider webs and the eggs. That assurance has not ever been completed. There have been other insect infestations regarding roaches etc.
      I did not renew or authorize continued service with Dodson after my last annual contract expired. Dodson took it upon itself to continue the service without my authorization.
      I am requesting that Dodson not only revoke the $62.00 “aged account balance”, but also refund the last annual service fee of $347.70 that I paid for unsatisfactory services.

      Business Response

      Date: 03/01/2023

      The customer's issue was not pest related but more about getting a credit on his account.  We have provided a credit to the account and consider the issue resolved.  

      Customer Answer

      Date: 03/02/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *****

    Dodson Pest Control is BBB Accredited.

    BBB accredited business seal

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