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Business Profile

Pool Contractors

Aqua Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Aqua Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aqua Pros has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aqua Pros

      20451 Timberlake Rd Lynchburg, VA 24502-7204

    • Aqua Pros

      1015 Apperson Dr Salem, VA 24153-7132

    • Aqua Pros

      839 Ole Turnpike Dr Bedford, VA 24523-2409

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problem with my hot tub. They have charged me 4 times for fixing a problem that still is there. This has been going on for over two months. They never show up when they are supposed to you but I have to waste my time at home waiting for service. Being on SS I feel like I my taking advantage of. I want my tub to be fixed and I should not be charged again. If they cannot fix it why am I still being charged? I have not been contacted by management on this issue. I would not have filed this if someone had contacted me about this issue. Thank you for your help with this. ***** ********

      Business Response

      Date: 07/10/2023

      We are working with Mr. ******** to resolve the problem with his hot tub. Sometimes repairs can be trial and error and require multiple trips to resolve the issue. 

      Customer Answer

      Date: 07/14/2023

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I was told the last time they looked at my tub I was told they had to order a part.  I have not heard back from them  and my tub  is still not fixed. I just want my tub fixed,  

      Regards,

      ***** ******** 

    Aqua Pros is NOT a BBB Accredited Business.

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