Complaints
This profile includes complaints for Pike Title's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Pike Title has not apologized to me several times; I received one apology due to "miscommunication." Pike Title admitted that the issue was not "solely" their fault, but never fully disclaimed responsibility. The lender claimed that Pike Title apologized to him for "dropping the ball." I have asked Pike Title several times if this was true; they never denied it. Pike Title has a notifications email address that they claim the lender used by mistake; this doesn't make sense, since, according to Pike Title, the lender had successfully contacted them previously. Additionally, if such an email address exists, maybe their website should not have email addresses that go nowhere; I'm sure other customers may have run into this issue. If a customer receives a bounce back, it could go to the customer's Spam mailbox. When I expressed my dissatisfaction with their service, Pike Title became downright rude and, I felt, threatening. Pike Title's customer service has been nothing short of horrible and costly for me and my family.
Regards,
****** *******I do not feel that I should be penalized and out of $1,125 because of Pike Title's mistake. Thank you.
Business Response
Date: 11/01/2022
The facts in your email are incorrect, as we have tried to explain to you several times verbally and via email. Pike Title contacted your lender for your closing at least three times prior to Sep. 23. On Sep. 21, Pike Title emailed your lender requesting the status of the title request (necessary for us to continue working on your closing). On Sep. 22, your lender replied to our email, stating “I am currently reviewing this loan; [we]… will be reaching out by Friday with the title request for docs.” On Sep. 23, rather than communicating with a Pike Title employee or responding to our email, like before, your lender replied to an automated message sent from an address that cannot accept emails. Your lender received an automated email moments later stating the email it sent was “undeliverable.” Your lender ignored this email as well as an email from Pike Title on Oct. 6, again requesting the status of the title request. On Oct. 11, your lender contacted Pike Title to request title, and we rushed your closing to completion. The information on our website is accurate. Your lender replied to an automated email that is not published online. Pike Title was not involved in negotiating the fee for your early occupancy, and we rushed your closing once we received a title request from your lender. Pike Title employees are committed to delivering exceptional service to our clients and apologized to you several time for the inconvenience you experienced. We provided a partial refund for this inconvenience. However, we have consistently explained that the cause of the delay rested firmly with your lender. A short review of our client feedback online shows that communication is one of our company’s greatest strengths. A thorough investigation revealed that your closing was not delayed by lack of communication from Pike Title. We wish you the best and regret that you were not satisfied with the service you received. Sincerely, ***** ****
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