We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Urgent Care by Pawprints

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had called this veterinary office to order a special dog food for my 16 year old dog. The conversation did not go well with the woman who answered my call. I asked to speak with a supervisor or manager. I was told that there was no supervisor or manager there. The conversation continued to be unpleasant. I called back and said that I wanted the order for the special dog food for my dog to be canceled. Another employee called me back and left a very threatening, hostile, and angry message on my voicemail. I found it to be very scary. I wrote two letters to the owner of Urgent Care by Paw Prints to complain about the voicemail that her employee left on my cell phone, and that I would come by so that she could listen to it. She ignored both letters. In the second letter to her, I asked that my name and the organization's name that also called about the dog food order, that all our information be removed permanently from Urgent Care by Paw Prints' computer system for our protection. At this point there is a safety concern regarding both of her employees having our information. The owner has ignored my second letter. In my opinion, this is a walk-in vet clinic that does not care how people are treated by the front desk/phone employees.
    I had written another letter to the owner before these two letters complaining about how I was treated over the phone by her employee. She did call me about that letter. However, I did not hear the threatening and hostile cell phone message till afterwards. I don't know if I should report this to the police or not. I consider it serious. This is not normal behavior by a business to act in such a way to be scary, hostile, and threatening to customers.

    Customer Answer

    Date: 03/14/2024

    Take my information out of your computer system.  I want no contact from your business.

    Business Response

    Date: 03/25/2024

    Owner of company spoke with ******** regarding concerns. ******* information has been placed on our no call/contact list and employee access has been limited. 

Urgent Care by Pawprints is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.